Click here to close now.

Welcome!

Web 2.0 Authors: Charles Rich, Liz McMillan, Elizabeth White, Dan Ristic, Pat Romanski

Related Topics: Web 2.0

Web 2.0: Blog Post

Beware the Tipping Point When an Honest Mistake Becomes a Cover Up

One of the most common forms of secrecy in the modern workplace is the concealing of mistakes

Businesses can be a lot like soap operas in one important respect – a secret never stays secret forever. It’s only ever waiting in the background today to become tomorrow’s main plot line.

One of the most common forms of secrecy in the modern workplace is the concealing of mistakes – it is this small and unnecessary crime that results in more dismissals than any other kind of misconduct. People make mistakes; it’s a natural part of being human. Immediate acknowledgement, combined with ideas for fixing the problem, will always be the best course. 

Everyone makes mistakes; people respect colleagues who admit to it and get to work on making it right. Whatever the situation, we are usually presented with a fork in the road, where the obvious need to face the music conflicts with the immediate ability to suppress the problem.

There is a crucial tipping point when honesty becomes dishonesty.

In this instant, if you choose the wrong path, your integrity flies out the window along with most of your chances of walking back your mistake. There’s always a point where you get to make a call on what you’re going to do:  either pull over, admit you’ve got a flat tire and ask for help; or keep driving, hoping nobody notices and guaranteeing reduced performance and damage to the car. You won’t be able to drive forever, but every yard you drive is foolishness, and you’re undermining your credibility every minute. 

Not so long ago, a colleague of mine chose the wrong path. In a moment of carelessness, an otherwise capable and valued sales rep, failed to inform her customer about an additional cost for which they would be liable under the terms of the contract they were signing. She missed it; she just got the math wrong on a busy day. Later on, when the customer good naturedly refused to pay the cost, assuming it was an invoicing mistake, my colleague agreed and told them that we would carry the cost ourselves. The contract was immediately rendered unprofitable. In a moment of foolishness, my colleague buried the mistake. She was trusted, she owned all contact with the customer – who remained happy with arrangements, ignorant of the whole problem which they assumed to be an error made in good faith on the first invoice. She was able to hide the mistake for weeks.  Nobody noticed until the following quarter that the arrangement was actually burning money.

At that point, the right questions were asked and the details emerged. Tears, apologies and packed boxes followed. And why? Because she didn’t walk into her boss’s office five minutes after realizing the mistake, face the embarrassing truth, and get the support she needed to fix the problem – which in this instance would almost certainly have been a frank conversation between her boss and the customer, a compromise, and a reduced - but still profitable - margin.  No big deal. All will be forgiven within a week, maybe there’ll be some closer oversight next time.

We write frequently about how seemingly trivial events can dramatically affect your career.  These stories include careless texting mistakes that corrupt vital data security, career moves that seem to happen by accident, and here, the little white lie of omission.

The last few years have provided no end of evidence to support the notion that fessing up now will save a lot more trouble later. It is true on a corporate level; it’s true on a personal level. The tangled web begins with a very simple individual decision, taken at the tipping point where incompetence becomes malice. It ends with a global financial crisis, a Ponzi scheme, the collapse of a great career, or more likely – just the loss of a job.

Disgraced Olympic sprinter Marion Jones was shown a small vile of liquid and asked if she had ever seen it before. This was her tipping point. The truth would have been painful, but a lot less painful than the eventual prison term, which resulted entirely from her lie to federal investigators in answer to that very specific question. The truth – as she must have known then in her heart of hearts, was coming out all the same.

Ironically, it is Lance Armstrong who appears to have made a far more sensible decision. Perhaps, having seen the writing on the wall, he chose a path that will leave whatever he has done in the realm of athletics, where Marion Jones must surely wish she had left hers. The criminal investigation into Armstrong remains closed.

Ultimately, the question that fascinates a great many people when it comes to the cyclist is simply this: How could he possibly have thought that those hidden things would remain hidden? If the conspiracy touches as many people as the USADA’s 200 page report claims, it’s incredible to believe that anyone involved in the alleged activities could possibly have thought they would remain secret.  

The only way three people can keep a secret, says the Chinese proverb, is if two of them are dead.  When the time comes for you to face that fork in the road, plan on a full disclosure approach. Take responsibility; start moving past it there and then.

The chances are you’ll be disclosing everything in the end anyway, but from a very different position. 

More Stories By Richard Spragg

Richard Spragg is currently the Senior VP of Marketing for Talascend. Talascend is a provider of human resources in the engineering, construction, technology and manufacturing industries. Today, Talascend brings its clients the opportunity to fully staff projects from a single source, creating an opening for substantial cost savings and increased efficiency. Richard has 14 years of experience in marketing, engineering and construction, HR & staffing in both the UK and USA. Richard's specialties include marketing, recruitment operations, public realtions and business development. He writes on various subjects including global engineering jobs, staffing and marketing in the technical sector.

@ThingsExpo Stories
SYS-CON Events announced today that Cisco, the worldwide leader in IT that transforms how people connect, communicate and collaborate, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cisco makes amazing things happen by connecting the unconnected. Cisco has shaped the future of the Internet by becoming the worldwide leader in transforming how people connect, communicate and collaborate. Cisco and our partners are building the platform for the Internet of Everything by connecting the...
SYS-CON Events announced today that Liaison Technologies, a leading provider of data management and integration cloud services and solutions, has been named "Silver Sponsor" of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York, NY. Liaison Technologies is a recognized market leader in providing cloud-enabled data integration and data management solutions to break down complex information barriers, enabling enterprises to make smarter decisions, faster.
SYS-CON Events announced today that Windstream, a leading provider of advanced network and cloud communications, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Windstream (Nasdaq: WIN), a FORTUNE 500 and S&P 500 company, is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas.
SYS-CON Events announced today that Ciqada will exhibit at SYS-CON's @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Ciqada™ makes it easy to connect your products to the Internet. By integrating key components - hardware, servers, dashboards, and mobile apps - into an easy-to-use, configurable system, your products can quickly and securely join the internet of things. With remote monitoring, control, and alert messaging capability, you will meet your customers' needs of tomorrow - today! Ciqada. Let your products take flight. For more inform...
SYS-CON Events announced today that GENBAND, a leading developer of real time communications software solutions, has been named “Silver Sponsor” of SYS-CON's WebRTC Summit, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. The GENBAND team will be on hand to demonstrate their newest product, Kandy. Kandy is a communications Platform-as-a-Service (PaaS) that enables companies to seamlessly integrate more human communications into their Web and mobile applications - creating more engaging experiences for their customers and boosting collaboration and productiv...
SYS-CON Events announced today that Dyn, the worldwide leader in Internet Performance, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures traffic gets delivered faster, safer, and more reliably than ever.
SYS-CON Events announced today that Open Data Centers (ODC), a carrier-neutral colocation provider, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Open Data Centers is a carrier-neutral data center operator in New Jersey and New York City offering alternative connectivity options for carriers, service providers and enterprise customers.
SYS-CON Events announced today that BroadSoft, the leading global provider of Unified Communications and Collaboration (UCC) services to operators worldwide, has been named “Gold Sponsor” of SYS-CON's WebRTC Summit, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. BroadSoft is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks. The Company’s core communications platform enables the delivery of a range of enterprise and consumer calling...
SYS-CON Events announced today that On the Avenue Marketing Group, a sales and marketing firm that utilizes events to market and sell products to consumers, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. On the Avenue Marketing Group (OTA) is a sales and marketing firm that utilizes events to market and sell products to consumers. On behalf of our clients, we attend thousands of fairs, festivals, expos, concerts, conferences, and sporting events annually, helping them reach millions of individuals ...
SYS-CON Events announced today that ActiveState, the leading independent Cloud Foundry and Docker-based PaaS provider, has been named “Silver Sponsor” of SYS-CON's DevOps Summit New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. ActiveState believes that enterprises gain a competitive advantage when they are able to quickly create, deploy and efficiently manage software solutions that immediately create business value, but they face many challenges that prevent them from doing so. The Company is uniquely positioned to help address these challenges thro...
SYS-CON Events announced today that Vitria Technology, Inc. will exhibit at SYS-CON’s @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Vitria will showcase the company’s new IoT Analytics Platform through live demonstrations at booth #330. Vitria’s IoT Analytics Platform, fully integrated and powered by an operational intelligence engine, enables customers to rapidly build and operationalize advanced analytics to deliver timely business outcomes for use cases across the industrial, enterprise, and consumer segments.
SYS-CON Events announced today that Alert Logic, the leading provider of Security-as-a-Service solutions for the cloud, has been named “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo® and DevOps Summit 2015 New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY, and the 17th International Cloud Expo® and DevOps Summit 2015 Silicon Valley, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Akana, formerly SOA Software, has been named “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo® New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Akana’s comprehensive suite of API Management, API Security, Integrated SOA Governance, and Cloud Integration solutions helps businesses accelerate digital transformation by securely extending their reach across multiple channels – mobile, cloud and Internet of Things. Akana enables enterprises to share data as APIs, connect and integrate applications, drive part...
SYS-CON Events announced today that CommVault has been named “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. A singular vision – a belief in a better way to address current and future data management needs – guides CommVault in the development of Singular Information Management® solutions for high-performance data protection, universal availability and sim...
SYS-CON Events announced today that SafeLogic has been named “Bag Sponsor” of SYS-CON's 16th International Cloud Expo® New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. SafeLogic provides security products for applications in mobile and server/appliance environments. SafeLogic’s flagship product CryptoComply is a FIPS 140-2 validated cryptographic engine designed to secure data on servers, workstations, appliances, mobile devices, and in the Cloud.
SYS-CON Events announced today that StorPool Storage will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. StorPool is distributed storage software that allows service providers, enterprises and other cloud builders to run data storage on standard x86 servers, instead of using expensive and inefficient storage arrays (SAN).
SYS-CON Events announced today that Site24x7, the cloud infrastructure monitoring service, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Site24x7 is a cloud infrastructure monitoring service that helps monitor the uptime and performance of websites, online applications, servers, mobile websites and custom APIs. The monitoring is done from 50+ locations across the world and from various wireless carriers, thus providing a global perspective of the end-user experience. Site24x7 supports monitoring H...
SYS-CON Events announced today that Intelligent Systems Services will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Established in 1994, Intelligent Systems Services Inc. is located near Washington, DC, with representatives and partners nationwide. ISS’s well-established track record is based on the continuous pursuit of excellence in designing, implementing and supporting nationwide clients’ mission-critical systems. ISS has completed many successful projects in Healthcare, Commercial, Manufacturing, ...
The IoT Bootcamp is coming to Cloud Expo | @ThingsExpo on June 9-10 at the Javits Center in New York. Instructor. Registration is now available at http://iotbootcamp.sys-con.com/ Instructor Janakiram MSV previously taught the famously successful Multi-Cloud Bootcamp at Cloud Expo | @ThingsExpo in November in Santa Clara. Now he is expanding the focus to Janakiram is the founder and CTO of Get Cloud Ready Consulting, a niche Cloud Migration and Cloud Operations firm that recently got acquired by Aditi Technologies. He is a Microsoft Regional Director for Hyderabad, India, and one of the f...
SYS-CON Events announced today that B2Cloud, a provider of enterprise resource planning software, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. B2cloud develops the software you need. They have the ideal tools to help you work with your clients. B2Cloud’s main solutions include AGIS – ERP, CLOHC, AGIS – Invoice, and IZUM