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ClickFox CEO Invited to Speak at 2009 MIT Sloan CIO Symposium

ClickFox, the pioneering leader of Customer Experience Analytics (CEA) software and solutions, today announced that the company’s CEO, Marco Pacelli, has been invited to speak at the 2009 MIT Sloan CIO Symposium — the premier international event for CIOs and senior IT executives — to be held in Cambridge, MA on May 20, 2009.

Joining more than 50 presenters from a wide range of industries, as well as leading academics from the MIT Sloan School of Management, Pacelli is scheduled to be a panelist in a 3:00-4:00ET session entitled, “Enterprise 2.0: What Role Should Collaboration Technologies Play in Challenging Times?” The session will examine how companies are deploying tools supporting Enterprise 2.0 — or Web 2.0-style collaboration within the enterprise — and experimenting with new approaches for applications ranging from business intelligence to collaboration to knowledge management. In addition to discussing the value of these tools to business performance, the panelists will share their perspectives on the role of these technologies in lean financial times and beyond.

The theme of the 2009 MIT Sloan CIO Symposium is, “Sustaining CIO Leadership in a Changing Economy.” The nation's premier CIO event now in its sixth year, the symposium is an annual one-day conference where CIOs and other senior business executives from around the world gather to explore how leading-edge academic research and innovative technologies can help address the practical challenges faced in today’s changing economy. Part of MIT's rich intellectual tradition of education and research, the MIT Sloan School of Management is one of the world's leading business schools — conducting cutting-edge research and providing management education to top students from more than 60 countries.

“MIT Sloan offers the best IT leadership education in the world, and by extension, the CIO Symposium is significant because it examines issues and challenges most on the minds of IT leaders today,” said Graham C. Rong, the 2009 CIO Symposium Chair. “Our attendance remains high because we find and attract key business leaders such as ClickFox’s CEO Marco Pacelli, who offer practical insight and advice. Attendees spend one day learning how to overcome challenges in today’s volatile economy, so they can work smarter the other 364.”

A veteran high-tech executive with over 18 years of experience in building and commercializing technologies and companies, Mr. Pacelli's experience spans many technological sectors from call centers to wireless telecommunications. After successfully founding both U3S and IBS from inception to over $25M+ in revenue (U3S was taken public and IBS was sold to NICE Systems in 1998), he built NICE's worldwide call center practice as Senior Vice President of Worldwide Sales and Channels prior to joining ClickFox as the company’s Chief Executive Officer.

More than 500 CIOs and senior IT executives will be attending the 2009 MIT Sloan CIO Symposium, which will take place Wednesday, May 20, 2009, 7:30 am to 7:00 pm at Kresge Auditorium, MIT (77 Massachusetts Avenue, Cambridge, MA).

ABOUT CLICKFOX

ClickFox is the defining leader of Customer Experience Analytics (CEA) software and solutions. By visually synthesizing all interaction touches, ClickFox enables businesses to manage the “Total Customer Experience” by connecting the dots and making sense of the complex choices of customer interactions that drives revenues, loyalty, and defections. Transcending a limited single channel view, ClickFox CEA patented behavioral analysis engine provides a visually intuitive mapping of all customer interactions—from IVR, retail, web, and email to agent CRM desktops, handheld devices, and interactive kiosks—delivering unparalleled visibility to uncover hidden connections and reveal bottom-line customer insights. Deployed by some of the nation’s largest telcos, financial institutions, among other Fortune 500 enterprises, ClickFox has a proven track record of helping world-class service providers dramatically boost operational efficiency and profitability. For more information, visit www.clickfox.com.

About the MIT Sloan CIO Symposium

The MIT Sloan CIO Symposium is the premier global event for CIOs and senior IT executives to become better business leaders. In one day, CIOs and senior IT executives receive actionable information that enables them to meet the challenges of today's changing global economy. The annual event offers a day of interactive learning and thought-provoking discourse on the future of technology, best practices, and business that is not available anywhere else. The MIT Sloan CIO Symposium is organized and developed by a team from the MIT Sloan Alumni Club of Boston, the MIT Center for Digital Business and the Boston Chapter of the Society for Information Management. Visit www.mitcio.com for more information and registration.

To stay connected to the community developing around the Symposium, please join The Global CIO & Executive IT Group (An MIT Sloan CIO Group), which can be found on Linkedin.com: http://www.linkedin.com/groupInvitation?groupID=1719457. Follow Symposium updates on Twitter: http://twitter.com/mitciosymposium.

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