Welcome!

Agile Computing Authors: Liz McMillan, Zakia Bouachraoui, Elizabeth White, Pat Romanski, Maria C. Horton

Related Topics: @CloudExpo, Agile Computing

@CloudExpo: Article

Web 2.0: Why Has Web Testing Failed Us?

Customers have become the digital equivalent of 'Test Crash Dummies'

Last February on a business trip to London, I had a typical day that included several calls back to the U.S. and India. Instead of using my mobile phone or an expensive hotel landline to make the calls, I decided to use my Skype account. Although (at times) not the greatest quality, this web service has proven to save a lot of money on my overseas calls. However, on this particular day when I attempted to log into Skype I experienced some technical issues that would not allow me to access my account. When I finally went to Skype's web site to see if there was a problem, I found the following message:

"Some of you may be having problems logging into Skype. Our engineering team has determined that it's a software issue. We expect this to be resolved within 12 to 24 hours"
-Skype web site on Feb. 18, 2008

Twelve-24 hours to fix the problem! Now that has to be the definition of every IT professional's worst nightmare. To have something as simple as a software bug, or perhaps a poorly handled connection, or even a database setting that was set improperly, that then causes over 300 million people to go without their communication service for a whole day just doesn't seem possible in this day and age. It also meant that Skype had been treating its users as virtual "Test Crash Dummies." Maintaining the performance of today's web applications is a breathtaking responsibility for all IT professionals. I could only imagine the chaos that ensued inside Skype's IT department that day as they poured through log files and enormous lines of code in an attempt to track down the source of their service problem. The "12-24 hours" timeline to find and fix the problem only further highlights the complexity and repercussions of this challenge.

Ever since the Web became available worldwide, individuals and corporations have used it extensively for both leisure and work. Its use has moved from a convenient option to something so endemic that, whenever one has a question to be answered or purchase to be made, we default to "Google" or similar sites rather than turn to traditional offline resources even if they are readily available. Because of the Web our expectations for productivity have become much higher. We want the latest updates and headlines, the best sources, and the most answers in the shortest time possible, and with the least amount effort and constraint. This dependency does not allow for downtime or outages as we have become increasingly dependent on web services being up and running at all times.

Even after the sources of these types of problems have been detected and fixed, the ramifications to brands can be pretty severe and long lasting. Take Twitter as an example. Even now it is rare to have a conversation regarding Twitter without someone bringing up their well-publicized service problems in 2007. Skype's own web site crash made headlines in the Wall Street Journal and was the talk of the market for several months.

More Stories By SOASTA Blog

The SOASTA platform enables digital business owners to gain unprecedented and continuous performance insights into their real user experience on mobile and web devices in real time and at scale.

Comments (1)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


IoT & Smart Cities Stories
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, compared the Jevons Paradox to modern-day enterprise IT, examin...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
DSR is a supplier of project management, consultancy services and IT solutions that increase effectiveness of a company's operations in the production sector. The company combines in-depth knowledge of international companies with expert knowledge utilising IT tools that support manufacturing and distribution processes. DSR ensures optimization and integration of internal processes which is necessary for companies to grow rapidly. The rapid growth is possible thanks, to specialized services an...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...