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UCN Appoints Former Director of Enterprise Software Sales at Brocade Communications as Executive Vice President of Sales

UCN Appoints Former Director of Enterprise Software Sales at Brocade Communications as Executive Vice President of Sales

SALT LAKE CITY, April 29 /PRNewswire-FirstCall/ -- UCN, Inc. , innovator of all-in-one, hosted contact center software, has hired Frank Maylett, former director of enterprise software sales at Brocade Communications, as executive vice president of sales, effective May 5.

Maylett will report to UCN CEO, Paul Jarman. As part of the executive team, Maylett will lead the company's worldwide sales force, including inside and outside sales, lead generation, and business development for the UCN inContact(R) product suite. Maylett will be charged with increasing enterprise sales within UCN target market verticals, shortening the sales cycle by improving processes and sales execution, and maximizing sales team productivity.

"We are fortunate to have Frank join us as an integral member of our executive team," said Jarman. "His proven abilities in building highly-successful, enterprise-level sales organizations will play an essential role as we pursue our aggressive growth strategy for inContact."

Maylett joins UCN following a 15-year career in the software and telecomm industries. Most recently, Maylett was responsible for the software sales organization in the Americas as director of enterprise software sales at Brocade Communications. Previously at Brocade, he led the worldwide sales team for the IBM division which consistently exceeded revenue targets over $120 million.

"I'm excited to be a part of the UCN team because of the tremendous opportunities for growing the inContact business across many vertical industries," said Maylett. "The recent announcement of the company's expanding enterprise customer base, particularly into the Fortune 1000, reflects these opportunities, as well as how UCN is able to leverage this success for greater sales and market share."

Earlier in his career, Maylett served as a business unit executive at IBM where he was instrumental in growing revenue for ADSM (AdStar Distributed Storage Manager), an enterprise storage software product, from $14 million to over $60 million within three years. ADSM became a major IBM software product and was transferred into the Tivoli Systems product group in 1999. Maylett has held other executive sales and management positions at Kabira Technologies, ReleaseNow, NOVELL, WordPerfect and CDI.

About UCN

UCN, Inc. is an innovator of software as a service (SaaS) applications for multi-site contact centers and distributed workforces. The UCN inContact(R) platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN's patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net/.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement please click to: http://www.ucn.net/safeharbor.)

UCN, Inc.

CONTACT: Aaron Glauser, Communications Director of UCN, Inc.,
+1-801-320-3468, [email protected]; or investors, Scott Liolios or Ron
Both, both of Liolios Group Inc, +1-949-574-3860, [email protected], for UCN,
Inc.

Web site: http://www.ucn.net/

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