|By PR Newswire||
|April 26, 2007 11:45 AM EDT||
TEMPE, Ariz., April 26 /PRNewswire-FirstCall/ -- US Airways today announced a series of customer service initiatives designed to improve reliability and meet its customers' needs. The initiatives include a major increase in airport staffing, improved re-accommodation capabilities, state-of-the-art kiosk technology and other product enhancements.
Chairman and CEO Doug Parker said, "The people of US Airways are dedicated to meeting our customers' needs. We did not do that in the first quarter of 2007 and are taking the necessary steps to improve our performance. Most of our reliability issues were related to a difficult reservations system migration and that project is now back on track. That issue did highlight some other areas of service improvement opportunity, including increasing airport staffing, improving our customer re-accommodation process during non-routine operations, and improving the product offering for some of our most loyal and frequent customers."
Increased Airport Staffing
US Airways has already begun an aggressive hiring plan to place more than 1,000 new team members in positions at airports throughout its system this summer. In addition to filling open slots, these new employees will allow the airline to get ahead of normal summer attrition cycles as well as create new customer service centers in the airline's Eastern region.
Improved Customer Re-Accommodation
Approximately 80 of the airline's new positions will create POC (Passenger Operations Control) centers at the airline's Philadelphia and Charlotte hubs and at Boston and Washington National similar to what currently exists in the airline's Phoenix hub. POC centers monitor all inbound hub flight activity and identify customers who are on flights that for whatever reason, (weather, air traffic congestion, etc.), might miss their connecting flights. These travel professionals interact closely with the airline's System Support Center to rebook passengers who may misconnect even before the inbound flight lands.
The POC team prepares everything the customer needs, such as gate information and a new boarding pass on US Airways' next flight or, when applicable, flight information for an alternative on another carrier. The POC staff also prepares meal vouchers and hotel accommodations if there are no other flight choices that day. The best part about this program is POC personnel take the whole re-accommodation package to the gate and meet the inbound flight. Once there, they hand the customer their new flight information as they deplane the aircraft.
Improved Kiosk Technology
Since moving to one reservations system in early March, self-service kiosks in many of the airline's eastern region cities have not operated with acceptable reliability standards. US Airways has begun a replacement plan that will bring in 600 new state-of-the-art machines. The first deliveries will arrive in late May.
Flexibility for Loyal Road Warriors
Vice President, Sales and Marketing Travis Christ said, "In addition to customer feedback we've received since our merger, we also recently surveyed thousands of our Dividend Miles members. Our Preferred frequent flyers have told us they want more flexibility and more importantly, they want that flexibility without feeling nickel and dimed every time their travel plans change."
The airline has already begun programming and training for a new policy that will waive the $25 standby fee at the airport for Preferred Dividend Miles members. Lead times for programming and training are not lengthy and the airline anticipates this program will be up and running no later than June.
On Board the Plane
Beginning as early as June and continuing throughout the fall, US Airways will make a series of upgrades to its in-flight experience focusing specifically on its transcontinental and transatlantic flights. Christ continued, "Flight attendants and customers have provided helpful input on our current product offering and have suggested ways we can enhance the in-flight experience, including upgraded meals and an improved wine selection."
Among the enhancements: First and Envoy Class (Domestic and Transatlantic) * Enhance the quality of meal and snack options as well as wine offerings * Add glassware and silverware on First Class meal flights * Modify in-flight service procedures to enhance our customer's overall experience Coach and Economy Class (Domestic and Transatlantic) * Buy on Board (Coach Class) -- improve the food quality, expand the product offering and increase the number of meals stocked on each flight * Test premium beverages for sale such as wines by the glass * Improve the quality and modify the complimentary meals in Economy Class on transatlantic flights Boeing 757 Transatlantic Cabin Upgrade
The airline is also improving cabin amenities on all Boeing 757s dedicated to its transatlantic flights. These fleet improvements will be on the line beginning in May and include:
* Envoy Class * Fully-electric seats with "new look" fabric, adjustable headrests, 160 degree recline, 60" pitch and 110 volt adapter free AC power * New personal video and audio entertainment devices with on-demand entertainment options Boeing 767 Fleet Cabin Upgrade
As previously announced, the airline continues its $20 million capital improvement plan to upgrade its 767 fleet. Although the overhaul won't be complete until the first quarter 2008, improvements will include:
* Envoy Class * New near lie-flat seats with "new look" seat fabric, drop-down armrests, 110 volt adapter free AC power, oversized tray tables, privacy dividers and built-in water bottle storage * New personal video and audio entertainment devices with on-demand entertainment options * Refreshed cabin interior with "new look" sidewalls and dividers, in addition to new overhead bin doors, lavatories and carpet for a clean, modern appearance * Economy Class * New digital media file servers for better in-flight video and audio entertainment quality combined with new LCD flat screens * New leather seating * Refreshed cabin interior with "new look" sidewalls and dividers, in addition to new overhead bin doors, lavatories and carpet for a clean, modern appearance
US Airways is the fifth largest domestic airline employing more than 35,000 aviation professionals worldwide. US Airways, US Airways Shuttle and US Airways Express operate approximately 3,800 flights per day and serve more than 230 communities in the U.S., Canada, Europe, the Caribbean and Latin America. The new US Airways -- the product of a merger between America West and US Airways in September 2005 -- is a member of the Star Alliance network, which offers our customers 16,000 daily flights to 855 destinations in 155 countries worldwide. This press release and additional information on US Airways can be found at http://www.usairways.com/. (LCCG)
CONTACT: US Airways Media Relations, +1-480-693-5729
Web site: http://www.usairways.com/
Connected devices and the Internet of Things are getting significant momentum in 2014. In his session at Internet of @ThingsExpo, Jim Hunter, Chief Scientist & Technology Evangelist at Greenwave Systems, examined three key elements that together will drive mass adoption of the IoT before the end of 2015. The first element is the recent advent of robust open source protocols (like AllJoyn and WebRTC) that facilitate M2M communication. The second is broad availability of flexible, cost-effective storage designed to handle the massive surge in back-end data in a world where timely analytics is e...
Nov. 26, 2014 11:45 PM EST Reads: 1,043
How do APIs and IoT relate? The answer is not as simple as merely adding an API on top of a dumb device, but rather about understanding the architectural patterns for implementing an IoT fabric. There are typically two or three trends: Exposing the device to a management framework Exposing that management framework to a business centric logic Exposing that business layer and data to end users. This last trend is the IoT stack, which involves a new shift in the separation of what stuff happens, where data lives and where the interface lies. For instance, it's a mix of architectural styles ...
Nov. 26, 2014 11:30 PM EST Reads: 930
The Internet of Things will put IT to its ultimate test by creating infinite new opportunities to digitize products and services, generate and analyze new data to improve customer satisfaction, and discover new ways to gain a competitive advantage across nearly every industry. In order to help corporate business units to capitalize on the rapidly evolving IoT opportunities, IT must stand up to a new set of challenges. In his session at @ThingsExpo, Jeff Kaplan, Managing Director of THINKstrategies, will examine why IT must finally fulfill its role in support of its SBUs or face a new round of...
Nov. 26, 2014 09:00 PM EST Reads: 1,000
We are reaching the end of the beginning with WebRTC, and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management. For example, if you have an existing service – possibly built on a variety of different PaaS/SaaS offerings – and you want to add real-time communications you are faced with a challenge relating to user management, authentication, authorization, and validation. Service providers will want to use their existing identities, but these will have credentials already that are (hopefully) i...
Nov. 26, 2014 07:00 PM EST Reads: 994
Cultural, regulatory, environmental, political and economic (CREPE) conditions over the past decade are creating cross-industry solution spaces that require processes and technologies from both the Internet of Things (IoT), and Data Management and Analytics (DMA). These solution spaces are evolving into Sensor Analytics Ecosystems (SAE) that represent significant new opportunities for organizations of all types. Public Utilities throughout the world, providing electricity, natural gas and water, are pursuing SmartGrid initiatives that represent one of the more mature examples of SAE. We have s...
Nov. 26, 2014 06:00 PM EST Reads: 997
"Matrix is an ambitious open standard and implementation that's set up to break down the fragmentation problems that exist in IP messaging and VoIP communication," explained John Woolf, Technical Evangelist at Matrix, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Nov. 26, 2014 05:45 PM EST Reads: 937
The Internet of Things will greatly expand the opportunities for data collection and new business models driven off of that data. In her session at @ThingsExpo, Esmeralda Swartz, CMO of MetraTech, discussed how for this to be effective you not only need to have infrastructure and operational models capable of utilizing this new phenomenon, but increasingly service providers will need to convince a skeptical public to participate. Get ready to show them the money!
Nov. 26, 2014 04:00 PM EST Reads: 1,034
One of the biggest challenges when developing connected devices is identifying user value and delivering it through successful user experiences. In his session at Internet of @ThingsExpo, Mike Kuniavsky, Principal Scientist, Innovation Services at PARC, described an IoT-specific approach to user experience design that combines approaches from interaction design, industrial design and service design to create experiences that go beyond simple connected gadgets to create lasting, multi-device experiences grounded in people's real needs and desires.
Nov. 26, 2014 03:45 PM EST Reads: 998
P2P RTC will impact the landscape of communications, shifting from traditional telephony style communications models to OTT (Over-The-Top) cloud assisted & PaaS (Platform as a Service) communication services. The P2P shift will impact many areas of our lives, from mobile communication, human interactive web services, RTC and telephony infrastructure, user federation, security and privacy implications, business costs, and scalability. In his session at @ThingsExpo, Robin Raymond, Chief Architect at Hookflash, will walk through the shifting landscape of traditional telephone and voice services ...
Nov. 26, 2014 02:00 PM EST Reads: 1,474
Scott Jenson leads a project called The Physical Web within the Chrome team at Google. Project members are working to take the scalability and openness of the web and use it to talk to the exponentially exploding range of smart devices. Nearly every company today working on the IoT comes up with the same basic solution: use my server and you'll be fine. But if we really believe there will be trillions of these devices, that just can't scale. We need a system that is open a scalable and by using the URL as a basic building block, we open this up and get the same resilience that the web enjoys.
Nov. 25, 2014 09:30 PM EST Reads: 1,232
The Internet of Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. In his session at Internet of @ThingsExpo, Jim Scott, Director of Enterprise Strategy & Architecture at MapR Technologies, discussed single-value, geo-spatial, and log time series data. By focusing on enterprise applications and the data center, he will use OpenTSDB as an example t...
Nov. 25, 2014 09:30 PM EST Reads: 1,282
The Domain Name Service (DNS) is one of the most important components in networking infrastructure, enabling users and services to access applications by translating URLs (names) into IP addresses (numbers). Because every icon and URL and all embedded content on a website requires a DNS lookup loading complex sites necessitates hundreds of DNS queries. In addition, as more internet-enabled ‘Things' get connected, people will rely on DNS to name and find their fridges, toasters and toilets. According to a recent IDG Research Services Survey this rate of traffic will only grow. What's driving t...
Nov. 25, 2014 07:00 PM EST Reads: 1,320
Enthusiasm for the Internet of Things has reached an all-time high. In 2013 alone, venture capitalists spent more than $1 billion dollars investing in the IoT space. With "smart" appliances and devices, IoT covers wearable smart devices, cloud services to hardware companies. Nest, a Google company, detects temperatures inside homes and automatically adjusts it by tracking its user's habit. These technologies are quickly developing and with it come challenges such as bridging infrastructure gaps, abiding by privacy concerns and making the concept a reality. These challenges can't be addressed w...
Nov. 25, 2014 04:30 PM EST Reads: 1,325
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at Internet of @ThingsExpo, James Kirkland, Chief Architect for the Internet of Things and Intelligent Systems at Red Hat, described how to revolutioniz...
Nov. 24, 2014 07:00 PM EST Reads: 1,630
Bit6 today issued a challenge to the technology community implementing Web Real Time Communication (WebRTC). To leap beyond WebRTC’s significant limitations and fully leverage its underlying value to accelerate innovation, application developers need to consider the entire communications ecosystem.
Nov. 24, 2014 12:00 PM EST Reads: 1,516
The definition of IoT is not new, in fact it’s been around for over a decade. What has changed is the public's awareness that the technology we use on a daily basis has caught up on the vision of an always on, always connected world. If you look into the details of what comprises the IoT, you’ll see that it includes everything from cloud computing, Big Data analytics, “Things,” Web communication, applications, network, storage, etc. It is essentially including everything connected online from hardware to software, or as we like to say, it’s an Internet of many different things. The difference ...
Nov. 24, 2014 11:00 AM EST Reads: 1,656
Cloud Expo 2014 TV commercials will feature @ThingsExpo, which was launched in June, 2014 at New York City's Javits Center as the largest 'Internet of Things' event in the world.
Nov. 24, 2014 09:00 AM EST Reads: 1,672
SYS-CON Events announced today that Windstream, a leading provider of advanced network and cloud communications, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Windstream (Nasdaq: WIN), a FORTUNE 500 and S&P 500 company, is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas.
Nov. 23, 2014 07:30 PM EST Reads: 1,838
"There is a natural synchronization between the business models, the IoT is there to support ,” explained Brendan O'Brien, Co-founder and Chief Architect of Aria Systems, in this SYS-CON.tv interview at the 15th International Cloud Expo®, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Nov. 23, 2014 12:00 PM EST Reads: 1,790
The major cloud platforms defy a simple, side-by-side analysis. Each of the major IaaS public-cloud platforms offers their own unique strengths and functionality. Options for on-site private cloud are diverse as well, and must be designed and deployed while taking existing legacy architecture and infrastructure into account. Then the reality is that most enterprises are embarking on a hybrid cloud strategy and programs. In this Power Panel at 15th Cloud Expo (http://www.CloudComputingExpo.com), moderated by Ashar Baig, Research Director, Cloud, at Gigaom Research, Nate Gordon, Director of T...
Nov. 23, 2014 07:45 AM EST Reads: 1,820