Welcome!

Agile Computing Authors: Pat Romanski, Liz McMillan, Zakia Bouachraoui, Yeshim Deniz, Elizabeth White

Related Topics: @DevOpsSummit, Agile Computing, @CloudExpo

@DevOpsSummit: Article

The Application Performance Gap | @CloudExpo #Cloud #APM #DevOps

Nearly all (96 percent) of respondents use cloud-based enterprise applications in their work

If a slow or unresponsive application on your mobile device or PC has ever left you feeling angry, frustrated and unproductive, you're not alone. Business success in today's digital age relies on application performance. Yet according to the Riverbed Global Application Performance Survey 2015, nine out of 10 organizations suffer from poor performance on a regular basis. Executives say the poor performance of enterprise applications has negatively impacted their work on a regular basis. Consequently, this performance gap between the needs of the business and IT's ability to deliver leads directly to delays, missed deadlines, angry customers and damaged brands.

The Riverbed Global Application Performance Survey 2015 is the first global survey of business-decision makers on the business impact of application performance. As enterprises continue to migrate their on-premises applications to the cloud, we wanted to gain a more complete understanding of how applications are changing, and the effects this evolution is having on businesses around the world. So we went to the source: the business executives who rely on these applications to run their businesses.

The cloud is the new normal
Nearly all (96 percent) of respondents use cloud-based enterprise applications in their work, and 84 percent say their company's use of cloud-based enterprise applications will increase over the next two years. When those applications deliver the expected user experience, companies realize improved employee productivity (51 percent), time savings (50 percent), cost savings (47 percent), improved customer satisfaction (43 percent) and faster delivery of products to market (33 percent). Nearly a third also credit optimal application performance with improving employee morale.

However, not only do a majority of respondents report struggling with poor application performance, many do so on a weekly (58 percent) and even daily (36 percent) basis. The constant interruptions and loss of productivity lead to a number of problems that impact the bottom line, such as dissatisfied clients or customers (41 percent), contract delays (40 percent), missing critical deadlines (35 percent), lost clients or customers (33 percent) and negative impact on brand (32 percent).

The survey found that executives are willing to sacrifice a lot for applications to work at peak performance at all times. In fact, 33 percent would give up their full lunch break. They would also give up a portion of their program budget (32 percent), caffeine (29 percent), and even chocolate (27 percent).

But before you hand over your Hershey bars, let's examine the cause of this performance gap, and how you can close it.

The problem: poor visibility
Before companies began embracing cloud computing, IT ran a tight ship. All applications and systems were under its direct control in the data center. Today, even as more CIOs grow comfortable with adopting cloud-based applications, they continue to keep some sensitive data on local systems. This creates a complex and difficult to manage hybrid IT environment, made even more difficult by the fact that all applications are accessible by local and remote employees on an ever-growing selection of connected devices.

Users expect anytime, anywhere access to applications, and expect performance levels to remain high, so when a problem arises, confusion reigns. Globally, 71 percent of our survey respondents said they have frequently felt "in the dark" about why their enterprise applications are running slowly.

Even more troubling, executives can compound the problem by trying to work around it.

Thirty-seven percent of respondents admit they have used unsupported apps when corporate apps run slowly or stop working altogether, thus adding to infrastructure complexity with more "shadow IT."

These findings should raise a red flag over the significant disconnect between IT teams and business executives, and compel companies to provide IT with complete visibility across the hybrid IT architecture.

The solution: complete visibility
End-to-end visibility into application performance is business-critical. Enabling the IT department to quickly identify the sources of performance delays is essential to fixing them. Instead of only being able to react to an issue after a user submits a help desk ticket, IT can pinpoint the sources of bottlenecks that may create performance issues, re-allocate resources, and even give priority to mission-critical applications.

A majority of the executives we surveyed agree that better visibility by IT staff into application performance would result in improvements to several critical business processes:

  • Increased productivity (56 percent)
  • Improved customer service (54 percent)
  • Improve product quality (49 percent)
  • Improved employee engagement (46 percent)
  • Increased revenue (43 percent)

Recommendations
Here are four steps any company should follow before migrating applications to the cloud:

  1. Understand performance constraints: Network and application performance monitoring solutions enables you to quickly identify and address any potential performance constraints.
  2. Optimize constraints: Determine how you can overcome constraints of distance, latency, loss and disconnections. These often are the largest performance constraint in today's cloud-centric global economy.
  3. Identify and eliminate inefficiencies: Determine whether you are over-provisioning (and wasting) bandwidth to non-critical applications.
  4. Monitor and optimize quality: Follow the lead set by Japanese manufacturing industry in the 1950's: focus on the process. Implementing a real-time performance dashboard with advanced analytics enables you to quickly detect and remedy issues.

For the full 2015 Riverbed Global Application Performance survey report that also includes regional insights, please visit www.riverbed.com/global-application-performance-survey.html.

More Stories By Steve Brar

Steve Brar is the Director of Platform & Solutions Marketing for Riverbed. In this role, he leads the marketing strategy for Riverbed's Application Performance Platform and cross-portfolio solutions. Steve has been with Riverbed since 2014. Prior to joining Riverbed, Steve led product marketing for HP's campus networking product lines. At HP he held engineering, product management roles, and product marketing roles. He has more than 12 years of experience in the networking industry. Steve graduated with a BS in Computer Science & Engineering from the University of California, Davis. He is currently based in San Francisco, California.

IoT & Smart Cities Stories
The challenges of aggregating data from consumer-oriented devices, such as wearable technologies and smart thermostats, are fairly well-understood. However, there are a new set of challenges for IoT devices that generate megabytes or gigabytes of data per second. Certainly, the infrastructure will have to change, as those volumes of data will likely overwhelm the available bandwidth for aggregating the data into a central repository. Ochandarena discusses a whole new way to think about your next...
CloudEXPO | DevOpsSUMMIT | DXWorldEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed...
All in Mobile is a place where we continually maximize their impact by fostering understanding, empathy, insights, creativity and joy. They believe that a truly useful and desirable mobile app doesn't need the brightest idea or the most advanced technology. A great product begins with understanding people. It's easy to think that customers will love your app, but can you justify it? They make sure your final app is something that users truly want and need. The only way to do this is by ...
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...
Cell networks have the advantage of long-range communications, reaching an estimated 90% of the world. But cell networks such as 2G, 3G and LTE consume lots of power and were designed for connecting people. They are not optimized for low- or battery-powered devices or for IoT applications with infrequently transmitted data. Cell IoT modules that support narrow-band IoT and 4G cell networks will enable cell connectivity, device management, and app enablement for low-power wide-area network IoT. B...
The hierarchical architecture that distributes "compute" within the network specially at the edge can enable new services by harnessing emerging technologies. But Edge-Compute comes at increased cost that needs to be managed and potentially augmented by creative architecture solutions as there will always a catching-up with the capacity demands. Processing power in smartphones has enhanced YoY and there is increasingly spare compute capacity that can be potentially pooled. Uber has successfully ...
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...