Welcome!

Agile Computing Authors: Elizabeth White, Zakia Bouachraoui, Mehdi Daoudi, Liz McMillan, William Schmarzo

Related Topics: Agile Computing, @CloudExpo

Agile Computing: Blog Post

Assistance On the Go By @Xeniar | @CloudExpo #Cloud

Workspot solves Tech-support bottleneck for mobile enterprise

If you've ever been on the receiving end of the IT help line during a critical project, you know the feeling of being at the mercy of the established processes of calling or emailing, creating a "trouble ticket" and awaiting a response. Working remotely or on a mobile device proves even more challenging to a prompt solution.  In contrast, Workspot's integrated in-app support incorporates helpdesk support directly inside the Workspot application. This enables all users, whether in the office or on the go, to get help from IT without sending an email, placing a call, or even without leaving the Workspot application.

It's a the same as the "live-chat" option you've probably seen when shopping online.  You click the "help desk" icon which opens a dialog box, enabling immediate communication and much faster resolution to problems in real time.

What is a common tool in shopping websites, it is still new to VPNs. Workspot users can now securely receive live support from the IT helpdesk on the go; no waiting around for a call back or an email reply, without the hassle of leaving the work you're doing or even the page you are on. The IT helpdesk will respond and assist as needed, delivering immediate service and setting the highest standards for user experience and customer service.

This allows users to work anywhere in the world on any device, improving productivity while getting the same IT support that an employee who works in an office down the hall from their IT department receives.

A cloud-based provider of mobile workspace solutions, Workspot adds some real innovation to the enterprise computing space. For example it currently is one of the fastest and simplest solution for enterprise mobility, that can be up and running in 60 minutes. The company solves multiple corporate challenges of securely delivering apps and data to any device.  Workspot connects all mobile users to all apps and data with zero footprint in the datacenter and without migrating data to the cloud.

To learn more about Workspot, please visit workspot.com.

More Stories By Xenia von Wedel

Xenia von Wedel is a Tech blogger and Enterprise Media Consultant in Silicon Valley and Paris, serving clients in a variety of industries worldwide. She is focused on thought leadership content creation and syndication, media outreach and strategy. She mainly writes about Blockchain, Enterprise, B2B solutions, social media and open source software, but throws the occasional oddball into the mix. Tip her if you like her articles: http://xeniar.tip.me

IoT & Smart Cities Stories
While the focus and objectives of IoT initiatives are many and diverse, they all share a few common attributes, and one of those is the network. Commonly, that network includes the Internet, over which there isn't any real control for performance and availability. Or is there? The current state of the art for Big Data analytics, as applied to network telemetry, offers new opportunities for improving and assuring operational integrity. In his session at @ThingsExpo, Jim Frey, Vice President of S...
@CloudEXPO and @ExpoDX, two of the most influential technology events in the world, have hosted hundreds of sponsors and exhibitors since our launch 10 years ago. @CloudEXPO and @ExpoDX New York and Silicon Valley provide a full year of face-to-face marketing opportunities for your company. Each sponsorship and exhibit package comes with pre and post-show marketing programs. By sponsoring and exhibiting in New York and Silicon Valley, you reach a full complement of decision makers and buyers in ...
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessio...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settl...
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, compared the Jevons Paradox to modern-day enterprise IT, examin...
Rodrigo Coutinho is part of OutSystems' founders' team and currently the Head of Product Design. He provides a cross-functional role where he supports Product Management in defining the positioning and direction of the Agile Platform, while at the same time promoting model-based development and new techniques to deliver applications in the cloud.
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
LogRocket helps product teams develop better experiences for users by recording videos of user sessions with logs and network data. It identifies UX problems and reveals the root cause of every bug. LogRocket presents impactful errors on a website, and how to reproduce it. With LogRocket, users can replay problems.
Data Theorem is a leading provider of modern application security. Its core mission is to analyze and secure any modern application anytime, anywhere. The Data Theorem Analyzer Engine continuously scans APIs and mobile applications in search of security flaws and data privacy gaps. Data Theorem products help organizations build safer applications that maximize data security and brand protection. The company has detected more than 300 million application eavesdropping incidents and currently secu...