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Agile Computing Authors: Elizabeth White, Liz McMillan, Yeshim Deniz, Larry Alton, Pat Romanski

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American Healthcare Lending Increases Upfront Customer Payments by 200%, Saves $90 Per Use of DocuSign for Salesforce

American Healthcare Lending (AHCL), a leading non-recourse patient financing platform serving health systems, physician groups, and other healthcare providers in the bariatric surgery, fertility, cosmetic dentistry, plastic surgery, spine and neurosurgery, and behavioral health markets, announced today a 200 percent increase in upfront customer payments after deploying DocuSign Inc.’s (DocuSign®) Digital Transaction Management (DTM) platform. AHCL employees and associated healthcare providers praise the ease, speed, security and convenience of DocuSigning contracts — anytime, anywhere, on any device.

“Taking our business digital while keeping customer data confidential is a top priority for everyone at American Healthcare Lending,” says Nick Sorensen, co-founder and COO, American Healthcare Lending. “We selected DocuSign to accelerate our digital transformation because it’s the gold standard within the Salesforce ecosystem for ease-of-use, availability, compliance and security.”

AHCL specializes in helping healthcare providers secure the financing their patients need for high-dollar out-of-pocket medical expenses. With recent major shifts in the U.S. healthcare system, insured patients are facing increasingly high deductibles which translate into hefty out-of-pocket patient spending. In addition, many major healthcare procedures are still not covered by insurance. As the leading Financing-as-a-Service™ (FaaS™) provider in the country, AHCL offers healthcare specialists innovative financing solutions available on any device so patients have more options to Make Healthcare Affordable™ when they are faced with large self-pay balances.

Today the company is using DocuSign for Salesforce to automate and streamline paper-based processes across the enterprise including AHCL’s inside sales team, HR, product development and channel partner programs. “With DocuSign’s DTM platform, we have realized a 55% savings in the time it takes to retrieve a fully completed and accurate contract from a healthcare provider. This translates to saving approximately $90 per contract,” adds Sorensen.

This streamlined efficiency has also helped AHCL drive a steep increase in customers and in the number of providers that will pay upfront for services because of the ease of use and enhanced experience via DocuSign. AHCL and DocuSign continue to work on additional ways to integrate DocuSign’s industry-leading DTM platform into AHCL’s financial platform to extend the benefits of DTM to AHCL’s 1,000 healthcare provider locations across the U.S.

To learn more about the AHCL’s use of DocuSign, watch this video. For more information about AHCL visit http://www.americanhealthcarelending.com/ or read a post on the DocuSign blog. To learn more about DocuSign in the healthcare industry visit https://www.docusign.com/solutions/industries/healthcare.

About American Healthcare Lending

Based in the “Silicon Slopes” of Salt Lake City, Utah, American Healthcare Lending is the premier non-recourse patient financing company for health systems, physician groups, and other healthcare providers in the bariatric surgery, fertility, cosmetic dentistry, plastic surgery, spine and neurosurgery, and behavioral health markets. American Healthcare Lending has pioneered the Financing as a Service™ (FaaS™) model, and offers both patients and providers an easy-to-use online financing solution that can be accessed from the provider’s office, at home, or on any mobile device. As one of the true innovators in healthcare financing, American Healthcare Lending’s revolutionary financing platform charges the provider no fees per funded loan, offers instant decisions, upfront funding, non-recourse loans up to $100,000, and a team of knowledgeable lending consultants to assist the patient and provider throughout the entire loan process. Over 1,000 provider locations throughout the country offer American Healthcare Lending and hundreds of new providers subscribe to its financing service every quarter.

About DocuSign, Inc.

DocuSign® is The Global Standard for Digital Transaction Management™. Global enterprises, business departments, individual professionals, and consumers have standardized on DocuSign, with more than 40,000 new users joining the DocuSign Global Network every day. Today, that network includes millions of users in 188 countries. DocuSign's DTM platform supports legally compliant electronic and digital signature processes tailored to meet requirements globally with localization in 43 languages. Companies and individuals DocuSign to accelerate transaction times to increase speed to results, reduce costs, increase security and compliance, and delight customers across nearly every industry – from financial services, insurance, technology, healthcare, manufacturing, communications, real estate, retail, and consumer goods to higher education, non-profit and others – as well as every business department, including sales, finance, operations, procurement, HR/staffing, legal, and customer support. For more information, visit www.docusign.com or call 877.720.2040. Visit the DocuSign blog at www.docusign.com/blog and follow DocuSign on Twitter, LinkedIn, and Facebook.

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