|By Business Wire
|July 28, 2014 10:00 AM EDT
American Express Global Business Travel (“GBT”) today announced new
servicing and technology tools and platforms that foster stronger
connections and enable smarter communications with travelers and travel
managers. Central to these solutions is GBT’s focus on interacting with
business travelers when and how they want to be reached, and ensuring a
seamless experience from trip planning and booking to traveler care in
the case of a disruption. The solutions announced today include the
launch of First from American Express Global Business Travel and
major enhancements to GBT’s existing AX CONNECT product and
“There is no question that global commerce is at an important nexus,
with strong groundswells of consumerization and globalization shaping
the demands of our customers and changing the way all businesses do
business,” said Bill Glenn, President and CEO of American Express Global
Business Travel. “Technology and innovation that address these trends
are at the heart of our strategies for growth as we continue our
transformation at GBT.”
Mr. Glenn added, “We understand that ease and efficiency are as
paramount to business travelers as are consistency, control, and
transparency to the companies that send their employees out on the road.
The solutions we’ve announced today demonstrate our commitment to
investing in technology that meets both of these needs. Moreover, they
enable communications that are succinct, highly relevant, proactive and
immediately accessible – crucial aspects of on-the-go interaction with
today’s connected business traveler.”
New Premium Service Platform
First from American Express Global Business Travel is a
new solution for road warriors and executive travelers that provides
them the end-to-end experience they deserve – from personalized business
trip planning, to continuous monitoring and anticipation of traveler
needs, to proactive care while on the road. The bedrock of First
is the elite team of expert travel counselors and the next-generation
technology behind them. These travel experts go above and beyond simply
selecting the right airline seat or meal preference. They are virtually
alongside the traveler, 24/7. First travel counselors are
empowered to advocate and immediately resolve issues on the traveler’s
behalf, utilizing strong supplier relationships and the latest travel
disruption notification technology to help ensure a comfortable,
productive, and safe trip. They are committed to finding solutions that
remove travel obstacles and ensure a traveler can maximize productivity
while on the road.
Through First, travelers get to experience:
A thorough welcome interview during which the First team gains
a deep understanding of the traveler’s habits, priorities and
Access to a single, dedicated team of deeply experienced travel
specialists who are available any day, any time, no matter where the
traveler is located, and who can take all those unique traveler
preferences into account without ever having to ask the same question
Advanced technology that immediately identifies a caller by any of his
or her phone numbers and ensures the travel expert has all relevant
information and preferences necessary to anticipate and address the
Proactive disruption management through AX CONNECT, GBT’s
traveler care solution, enabling First travel experts to
proactively alert travelers to potential problems and secure
alternative travel arrangements via SMS, email or by using a dedicated
In addition to providing peace of mind to the traveler, the level of
support provided by First eases a company travel manager’s
already considerable workload, especially in times of significant travel
disruption. First from American Express Global Business Travel is
available to GBT customers in the U.S., U.K., and Australia.
New “Card Swipe” Functionality for AX CONNECT
In a crisis, incomplete itinerary information and spotty cellular and
data connections can thwart travel managers’ attempts to locate and
provide care to their employees. Through its unique relationship and
continued close ties to the American Express Company, GBT has developed
new “card swipe” functionality for its AX CONNECT product. This
functionality allows travel managers or company security teams to view
an integrated representation of a traveler’s itinerary information and
recent American Express® Corporate Card transactions to help pinpoint
their location during an emergency situation. Knowing where and when
employees have used their corporate card empowers businesses to locate
and assist their travelers in times of need with greater accuracy and
Once they have located their travelers, AX CONNECT’s intuitive
user interface enables travel managers to push crucial information to
them via SMS, email, or a mobile app, and prioritize aid to those
travelers with the greatest need.
Personalized Travel Benefits Delivered through TripCase
Furthering its aims to proactively provide travelers with relevant
information that improves their travel experience when they most want
it, GBT has extended its integration with TripCase, Sabre’s leading
itinerary management app, to display trip-relevant supplier benefits
such as free in-room Wi-Fi and complimentary breakfast options. This
information is customized to the individual traveler and his or her
itinerary and is displayed through the TripCase application on the
traveler’s mobile device.
This enhancement builds upon the existing capability for American
Express® Corporate Card Members to link their Cards to the TripCase
application for easy access and reminders about their travel-related
GBT invites attendees of the GBTA Convention 2014 to visit Booth #2039
and to download the company’s event app here
to enhance your experience with us in Los Angeles. In addition to
providing more information about our new and enhanced solutions, the
social app features game-like points and badges, a leader board, and
opportunities to connect with GBT staff and other GBTA attendees.
In addition, Alicia Tillman, Vice President, Deal Consulting and
Business Services, American Express Global Business Travel, will
moderate a panel entitled “Value of GLP to your Travel Program and Your
Career” on Monday, July 28 at 10:30 am on the Concourse level in room
410. Please attend this informative session to learn how pursuing your
Global Leadership Professional® (GLP) Designation from the Wharton
School of Business can elevate your career and directly impact your
Milton Rivera, Vice President, Global Business Development, American
Express Meetings & Events, will be leading an education session entitled
“Great Expectations: The Evolving Landscape of Social Media and Virtual
Technology in Meetings” on Wednesday, July 30 at 7:30 am in GBTA Academy
Hall. In this session, you can discover powerful findings from brand new
proprietary research of meeting planners/owners versus meeting attendees
on expectations for virtual and social media in meetings.
About American Express Global Business Travel
Positioned at the intersection of commerce and travel, American Express
Global Business Travel offers its customers a comprehensive network,
service dependability, and deep insight to help move people and
businesses forward. American Express Global Business Travel provides
leading travel solutions, integrated consulting services, proprietary
research, and end-to-end meetings and events capabilities. These
innovative offerings enable clients to optimize the return on their
travel and meetings investments. Learn more at www.amexglobalbusinesstravel.com.
American Express Global Business Travel is part of one of the world's
largest travel agency networks with locations in nearly 140 countries
American Express Global Business Travel (“GBT”) is a joint venture that
is not wholly-owned by American Express Company or any of its
subsidiaries (“American Express”). “American Express Global Business
Travel”, “American Express” and the American Express logo are trademarks
of American Express, and are used under limited license.
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