Click here to close now.

Welcome!

Agile Computing Authors: Liz McMillan, Carmen Gonzalez, Harry Trott, Lacey Thoms, Adrian Bridgwater

News Feed Item

American Express Global Business Travel Cultivates Connections and Communication with New Tools and Services for Corporate Travelers and Travel Managers

American Express Global Business Travel (“GBT”) today announced new servicing and technology tools and platforms that foster stronger connections and enable smarter communications with travelers and travel managers. Central to these solutions is GBT’s focus on interacting with business travelers when and how they want to be reached, and ensuring a seamless experience from trip planning and booking to traveler care in the case of a disruption. The solutions announced today include the launch of First from American Express Global Business Travel and major enhancements to GBT’s existing AX CONNECT product and TripCase integration.

“There is no question that global commerce is at an important nexus, with strong groundswells of consumerization and globalization shaping the demands of our customers and changing the way all businesses do business,” said Bill Glenn, President and CEO of American Express Global Business Travel. “Technology and innovation that address these trends are at the heart of our strategies for growth as we continue our transformation at GBT.”

Mr. Glenn added, “We understand that ease and efficiency are as paramount to business travelers as are consistency, control, and transparency to the companies that send their employees out on the road. The solutions we’ve announced today demonstrate our commitment to investing in technology that meets both of these needs. Moreover, they enable communications that are succinct, highly relevant, proactive and immediately accessible – crucial aspects of on-the-go interaction with today’s connected business traveler.”

New Premium Service Platform

First from American Express Global Business Travel is a new solution for road warriors and executive travelers that provides them the end-to-end experience they deserve – from personalized business trip planning, to continuous monitoring and anticipation of traveler needs, to proactive care while on the road. The bedrock of First is the elite team of expert travel counselors and the next-generation technology behind them. These travel experts go above and beyond simply selecting the right airline seat or meal preference. They are virtually alongside the traveler, 24/7. First travel counselors are empowered to advocate and immediately resolve issues on the traveler’s behalf, utilizing strong supplier relationships and the latest travel disruption notification technology to help ensure a comfortable, productive, and safe trip. They are committed to finding solutions that remove travel obstacles and ensure a traveler can maximize productivity while on the road.

Through First, travelers get to experience:

  • A thorough welcome interview during which the First team gains a deep understanding of the traveler’s habits, priorities and preferences.
  • Access to a single, dedicated team of deeply experienced travel specialists who are available any day, any time, no matter where the traveler is located, and who can take all those unique traveler preferences into account without ever having to ask the same question twice.
  • Advanced technology that immediately identifies a caller by any of his or her phone numbers and ensures the travel expert has all relevant information and preferences necessary to anticipate and address the traveler’s needs.
  • Proactive disruption management through AX CONNECT, GBT’s traveler care solution, enabling First travel experts to proactively alert travelers to potential problems and secure alternative travel arrangements via SMS, email or by using a dedicated mobile app.

In addition to providing peace of mind to the traveler, the level of support provided by First eases a company travel manager’s already considerable workload, especially in times of significant travel disruption. First from American Express Global Business Travel is available to GBT customers in the U.S., U.K., and Australia.

New “Card Swipe” Functionality for AX CONNECT

In a crisis, incomplete itinerary information and spotty cellular and data connections can thwart travel managers’ attempts to locate and provide care to their employees. Through its unique relationship and continued close ties to the American Express Company, GBT has developed new “card swipe” functionality for its AX CONNECT product. This functionality allows travel managers or company security teams to view an integrated representation of a traveler’s itinerary information and recent American Express® Corporate Card transactions to help pinpoint their location during an emergency situation. Knowing where and when employees have used their corporate card empowers businesses to locate and assist their travelers in times of need with greater accuracy and speed.

Once they have located their travelers, AX CONNECT’s intuitive user interface enables travel managers to push crucial information to them via SMS, email, or a mobile app, and prioritize aid to those travelers with the greatest need.

Personalized Travel Benefits Delivered through TripCase

Furthering its aims to proactively provide travelers with relevant information that improves their travel experience when they most want it, GBT has extended its integration with TripCase, Sabre’s leading itinerary management app, to display trip-relevant supplier benefits such as free in-room Wi-Fi and complimentary breakfast options. This information is customized to the individual traveler and his or her itinerary and is displayed through the TripCase application on the traveler’s mobile device.

This enhancement builds upon the existing capability for American Express® Corporate Card Members to link their Cards to the TripCase application for easy access and reminders about their travel-related Card benefits.

GBT invites attendees of the GBTA Convention 2014 to visit Booth #2039 and to download the company’s event app here to enhance your experience with us in Los Angeles. In addition to providing more information about our new and enhanced solutions, the social app features game-like points and badges, a leader board, and opportunities to connect with GBT staff and other GBTA attendees.

In addition, Alicia Tillman, Vice President, Deal Consulting and Business Services, American Express Global Business Travel, will moderate a panel entitled “Value of GLP to your Travel Program and Your Career” on Monday, July 28 at 10:30 am on the Concourse level in room 410. Please attend this informative session to learn how pursuing your Global Leadership Professional® (GLP) Designation from the Wharton School of Business can elevate your career and directly impact your company's performance.

Milton Rivera, Vice President, Global Business Development, American Express Meetings & Events, will be leading an education session entitled “Great Expectations: The Evolving Landscape of Social Media and Virtual Technology in Meetings” on Wednesday, July 30 at 7:30 am in GBTA Academy Hall. In this session, you can discover powerful findings from brand new proprietary research of meeting planners/owners versus meeting attendees on expectations for virtual and social media in meetings.

About American Express Global Business Travel

Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable clients to optimize the return on their travel and meetings investments. Learn more at www.amexglobalbusinesstravel.com.

American Express Global Business Travel is part of one of the world's largest travel agency networks with locations in nearly 140 countries worldwide.

American Express Global Business Travel (“GBT”) is a joint venture that is not wholly-owned by American Express Company or any of its subsidiaries (“American Express”). “American Express Global Business Travel”, “American Express” and the American Express logo are trademarks of American Express, and are used under limited license.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
SYS-CON Events announced today that BMC will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. BMC has worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to mobile, BMC pairs high-speed digital innovation with robust IT industrialization – allowing customers to provide amazing user experiences with optimized IT per...
The true value of the Internet of Things (IoT) lies not just in the data, but through the services that protect the data, perform the analysis and present findings in a usable way. With many IoT elements rooted in traditional IT components, Big Data and IoT isn’t just a play for enterprise. In fact, the IoT presents SMBs with the prospect of launching entirely new activities and exploring innovative areas. CompTIA research identifies several areas where IoT is expected to have the greatest impact.
2015 predictions circa 1970: houses anticipate our needs and adapt, city infrastructure is citizen and situation aware, office buildings identify and preprocess you. Today smart buildings have no such collective conscience, no shared set of fundamental services to identify, predict and synchronize around us. LiveSpace and M2Mi are changing that. LiveSpace Smart Environment devices deliver over the M2Mi IoT Platform real time presence, awareness and intent analytics as a service to local connected devices. In her session at @ThingsExpo, Sarah Cooper, VP Business of Development at M2Mi, will d...
The Industrial Internet revolution is now underway, enabled by connected machines and billions of devices that communicate and collaborate. The massive amounts of Big Data requiring real-time analysis is flooding legacy IT systems and giving way to cloud environments that can handle the unpredictable workloads. Yet many barriers remain until we can fully realize the opportunities and benefits from the convergence of machines and devices with Big Data and the cloud, including interoperability, data security and privacy.
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In this session, James Kirkland, Red Hat's Chief Architect for the Internet of Things and Intelligent Systems, will describe how to revolutionize your architecture and...
The Internet of Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. In his session at Internet of @ThingsExpo, Jim Scott, Director of Enterprise Strategy & Architecture at MapR Technologies, discussed single-value, geo-spatial, and log time series data. By focusing on enterprise applications and the data center, he will use OpenTSDB as an example t...
We’re entering a new era of computing technology that many are calling the Internet of Things (IoT). Machine to machine, machine to infrastructure, machine to environment, the Internet of Everything, the Internet of Intelligent Things, intelligent systems – call it what you want, but it’s happening, and its potential is huge. IoT is comprised of smart machines interacting and communicating with other machines, objects, environments and infrastructures. As a result, huge volumes of data are being generated, and that data is being processed into useful actions that can “command and control” thi...
All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo, June 9-11, 2015, at the Javits Center in New York City. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be
Scott Jenson leads a project called The Physical Web within the Chrome team at Google. Project members are working to take the scalability and openness of the web and use it to talk to the exponentially exploding range of smart devices. Nearly every company today working on the IoT comes up with the same basic solution: use my server and you'll be fine. But if we really believe there will be trillions of these devices, that just can't scale. We need a system that is open a scalable and by using the URL as a basic building block, we open this up and get the same resilience that the web enjoys.
We are reaching the end of the beginning with WebRTC, and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management. For example, if you have an existing service – possibly built on a variety of different PaaS/SaaS offerings – and you want to add real-time communications you are faced with a challenge relating to user management, authentication, authorization, and validation. Service providers will want to use their existing identities, but these will have credentials already that are (hopefully) i...
SYS-CON Events announced today that MetraTech, now part of Ericsson, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Ericsson is the driving force behind the Networked Society- a world leader in communications infrastructure, software and services. Some 40% of the world’s mobile traffic runs through networks Ericsson has supplied, serving more than 2.5 billion subscribers.
Thanks to widespread Internet adoption and more than 10 billion connected devices around the world, companies became more excited than ever about the Internet of Things in 2014. Add in the hype around Google Glass and the Nest Thermostat, and nearly every business, including those from traditionally low-tech industries, wanted in. But despite the buzz, some very real business questions emerged – mainly, not if a device can be connected, or even when, but why? Why does connecting to the cloud create greater value for the user? Why do connected features improve the overall experience? And why do...
SYS-CON Events announced today that O'Reilly Media has been named “Media Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York City, NY. O'Reilly Media spreads the knowledge of innovators through its books, online services, magazines, and conferences. Since 1978, O'Reilly Media has been a chronicler and catalyst of cutting-edge development, homing in on the technology trends that really matter and spurring their adoption by amplifying "faint signals" from the alpha geeks who are creating the future. An active participa...
Imagine a world where targeting, attribution, and analytics are just as intrinsic to the physical world as they currently are to display advertising. Advances in technologies and changes in consumer behavior have opened the door to a whole new category of personalized marketing experience based on direct interactions with products. The products themselves now have a voice. What will they say? Who will control it? And what does it take for brands to win in this new world? In his session at @ThingsExpo, Zack Bennett, Vice President of Customer Success at EVRYTHNG, will answer these questions a...
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
The Internet of Things is a misnomer. That implies that everything is on the Internet, and that simply should not be - especially for things that are blurring the line between medical devices that stimulate like a pacemaker and quantified self-sensors like a pedometer or pulse tracker. The mesh of things that we manage must be segmented into zones of trust for sensing data, transmitting data, receiving command and control administrative changes, and peer-to-peer mesh messaging. In his session at @ThingsExpo, Ryan Bagnulo, Solution Architect / Software Engineer at SOA Software, focused on desi...
An entirely new security model is needed for the Internet of Things, or is it? Can we save some old and tested controls for this new and different environment? In his session at @ThingsExpo, New York's at the Javits Center, Davi Ottenheimer, EMC Senior Director of Trust, reviewed hands-on lessons with IoT devices and reveal a new risk balance you might not expect. Davi Ottenheimer, EMC Senior Director of Trust, has more than nineteen years' experience managing global security operations and assessments, including a decade of leading incident response and digital forensics. He is co-author of t...
The multi-trillion economic opportunity around the "Internet of Things" (IoT) is emerging as the hottest topic for investors in 2015. As we connect the physical world with information technology, data from actions, processes and the environment can increase sales, improve efficiencies, automate daily activities and minimize risk. In his session at @ThingsExpo, Ed Maguire, Senior Analyst at CLSA Americas, will describe what is new and different about IoT, explore financial, technological and real-world impact across consumer and business use cases. Why now? Significant corporate and venture...
While great strides have been made relative to the video aspects of remote collaboration, audio technology has basically stagnated. Typically all audio is mixed to a single monaural stream and emanates from a single point, such as a speakerphone or a speaker associated with a video monitor. This leads to confusion and lack of understanding among participants especially regarding who is actually speaking. Spatial teleconferencing introduces the concept of acoustic spatial separation between conference participants in three dimensional space. This has been shown to significantly improve comprehe...
Today’s enterprise is being driven by disruptive competitive and human capital requirements to provide enterprise application access through not only desktops, but also mobile devices. To retrofit existing programs across all these devices using traditional programming methods is very costly and time consuming – often prohibitively so. In his session at @ThingsExpo, Jesse Shiah, CEO, President, and Co-Founder of AgilePoint Inc., discussed how you can create applications that run on all mobile devices as well as laptops and desktops using a visual drag-and-drop application – and eForms-buildi...