|By Martin Etmajer||
|October 27, 2014 11:00 PM EDT||
How to Approach Application Failures in Production
In my recent article, "Software Quality Metrics for your Continuous Delivery Pipeline - Part III - Logging," I wrote about the good parts and the not-so-good parts of logging and concluded that logging usually fails to deliver what it is so often mistakenly used for: as a mechanism for analyzing application failures in production. In response to the heated debates on reddit.com/r/devops and reddit.com/r/programing, I want to demonstrate the wealth of out-of-the-box insights you could obtain from a single urgent, albeit unspecific log message if you only are equipped with the magic ingredient; full transaction context:
Examples of insights you could obtain from full transaction context on a single log message
Bear with me until I get to explain what this actually means and how it helps you get almost immediate answers to the most urgent questions when your users are struck by an application failure:
- "How many users are affected and who are they?"
- "Which tiers are affected by which errors and what is the root cause?"
Operator: I'm here because you broke something. (courtesy of ThinkGeek.com)
When All You Have Is a Lousy Log Message
Does this story sound familiar to you? It's a Friday afternoon and you just received the release artifacts from the development team belatedly, which need to be released by Monday morning. After spending the night and another day in operations to get this release out into production timely, you notice the Monday after that everything you have achieved in the end was some lousy log message:
08:55:26 SEVERE com.company.product.login.LoginLogic - LoginException occurred when processing Login transaction
While this scenario hopefully does not reflect a common case for you, it still shows an important aspect in the life of development and operations: working as an operator involves monitoring the production environment and providing assistance in troubleshooting application failures mainly with the help of log messages - things that developers have baked into their code. While certainly not all log messages need to be as poor as this one, getting down to the bottom of a production failure is often a tedious endeavor (see this comment on reddit by RecklessKelly who sometimes needs weeks to get his "Eureka moment") - if at all possible.
Why There Is No Such Thing as a 100% Error-Free Code
Production failures can become a major pain for your business with long-term effects: they will not only make your visitors buy elsewhere, but depending on the level of frustrations, your customers may choose to stay at your competition instead of giving you another chance.
As we all know, we just cannot get rid of application failures in production entirely. Agile methodologies, such as Extreme Programming or Scrum, aim to build quality into our processes; however, there is still no such thing as a 100% error-free application. "We need to write more tests!" you may argue and I would agree: disciplines such as TDD and ATDD should be an integral part of your software development process since they, if applied correctly, help you produce better code and fewer bugs. Still, it is simply impossible to test each and every corner of your application for all possible combinations of input parameters and application state. Essentially, we can run only a limited subset of all possible test scenarios. The common goal of developers and test automation engineers, hence, must be to implement a testing strategy, which allows them to deliver code of sufficient quality. Consequently, there is always a chance that something can go wrong, and, as a serious business, you will want to be prepared for the unpredictable and, additionally, have as much control over it as possible:
Why you cannot get rid of application failures in production: remaining failure probability
Without further ado, let's examine some precious out-of-the-box insights you could obtain if you are equipped with full transaction context and are able to capture all transactions.
Why this is important? Because it enables you to see the contributions of input parameters, processes, infrastructure and users at all times whenever a failure occurred, solve problems faster, and additionally use the presented information such as unexpected input parameters to further improve your testing strategy.
Initial Situation: Aggregated Log Messages
Instead of crawling a bunch of possibly distributed log files to determine the count of particular log messages, we may, first of all, want to have this done automatically for us just as they happen. This gives a good overview on the respective message frequencies and facilitates prioritization:
Aggregated log events: severity, logger name, message and count
What we see here (analysis view based on our PurePath technology) is that there have been 104 occurrences of the same log message in the application. We could also observe other captured event data, such as the severity level and the name of the logger instance (usually the name of the class that created the logger).
Question #1: How many users are affected and who are they?
Failed Business Transactions: "Logins" and "Logins by Username"
Having the full transactional context and not just the log message allows us to figure out which critical Business Transactions of our application are impacted. From the dashboard above we can observe that "Logins" and "Logins by Username" have failed: we see that 61 users attempted the 104 logins and who these users were by their username.
For questions 2 and 3, and for further insight, click here for the full article.
In his session at @ThingsExpo, Sudarshan Krishnamurthi, a Senior Manager, Business Strategy, at Cisco Systems, will discuss how IT and operational technology (OT) work together, as opposed to being in separate siloes as once was traditional. Attendees will learn how to fully leverage the power of IoT in their organization by bringing the two sides together and bridging the communication gap. He will also look at what good leadership must entail in order to accomplish this, and how IT managers ca...
Feb. 19, 2017 02:30 PM EST Reads: 1,024
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
Feb. 19, 2017 02:00 PM EST Reads: 869
SYS-CON Events announced today that Cloud Academy will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud computing technologies. Ge...
Feb. 19, 2017 01:15 PM EST Reads: 679
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
Feb. 19, 2017 12:45 PM EST Reads: 975
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Feb. 19, 2017 11:45 AM EST Reads: 949
SYS-CON Events announced today that Outlyer, a monitoring service for DevOps and operations teams, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Outlyer is a monitoring service for DevOps and Operations teams running Cloud, SaaS, Microservices and IoT deployments. Designed for today's dynamic environments that need beyond cloud-scale monitoring, we make monitoring effortless so you...
Feb. 19, 2017 11:30 AM EST Reads: 843
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
Feb. 19, 2017 11:15 AM EST Reads: 1,590
Have you ever noticed how some IT people seem to lead successful, rewarding, and satisfying lives and careers, while others struggle? IT author and speaker Don Crawley uncovered the five principles that successful IT people use to build satisfying lives and careers and he shares them in this fast-paced, thought-provoking webinar. You'll learn the importance of striking a balance with technical skills and people skills, challenge your pre-existing ideas about IT customer service, and gain new in...
Feb. 19, 2017 11:15 AM EST Reads: 1,652
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buyers...
Feb. 19, 2017 11:00 AM EST Reads: 1,551
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, Cloud Expo and @ThingsExpo are two of the most important technology events of the year. Since its launch over eight years ago, Cloud Expo and @ThingsExpo have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, I provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading the...
Feb. 19, 2017 10:45 AM EST Reads: 7,639
While not quite mainstream yet, WebRTC is starting to gain ground with Carriers, Enterprises and Independent Software Vendors (ISV’s) alike. WebRTC makes it easy for developers to add audio and video communications into their applications by using Web browsers as their platform. But like any market, every customer engagement has unique requirements, as well as constraints. And of course, one size does not fit all. In her session at WebRTC Summit, Dr. Natasha Tamaskar, Vice President, Head of C...
Feb. 19, 2017 10:30 AM EST Reads: 6,528
In the enterprise today, connected IoT devices are everywhere – both inside and outside corporate environments. The need to identify, manage, control and secure a quickly growing web of connections and outside devices is making the already challenging task of security even more important, and onerous. In his session at @ThingsExpo, Rich Boyer, CISO and Chief Architect for Security at NTT i3, will discuss new ways of thinking and the approaches needed to address the emerging challenges of securit...
Feb. 19, 2017 09:45 AM EST Reads: 1,152
TechTarget storage websites are the best online information resource for news, tips and expert advice for the storage, backup and disaster recovery markets. By creating abundant, high-quality editorial content across more than 140 highly targeted technology-specific websites, TechTarget attracts and nurtures communities of technology buyers researching their companies' information technology needs. By understanding these buyers' content consumption behaviors, TechTarget creates the purchase inte...
Feb. 19, 2017 09:45 AM EST Reads: 748
As cloud adoption continues to transform business, today's global enterprises are challenged with managing a growing amount of information living outside of the data center. The rapid adoption of IoT and increasingly mobile workforce are exacerbating the problem. Ensuring secure data sharing and efficient backup poses capacity and bandwidth considerations as well as policy and regulatory compliance issues.
Feb. 19, 2017 09:15 AM EST Reads: 1,572
Almost two-thirds of companies either have or soon will have IoT as the backbone of their business. Though, IoT is far more complex than most firms expected with a majority of IoT projects having failed. How can you not get trapped in the pitfalls? In his session at @ThingsExpo, Tony Shan, Chief IoTologist at Wipro, will introduce a holistic method of IoTification, which is the process of IoTifying the existing technology portfolios and business models to adopt and leverage IoT. He will delve in...
Feb. 19, 2017 09:15 AM EST Reads: 1,029
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great dea...
Feb. 19, 2017 07:45 AM EST Reads: 1,677
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
Feb. 19, 2017 07:30 AM EST Reads: 1,414
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, discussed the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Feb. 19, 2017 05:45 AM EST Reads: 4,736
WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. In his session at @ThingsExpo, Matthew Hodgson, technical co-founder of the Matrix.org, discussed how Matrix is a new non-profit Open Source Project that defines both a new HTTP-based standard for VoIP & IM signaling and provides reference implementations.
Feb. 19, 2017 05:00 AM EST Reads: 4,672
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
Feb. 19, 2017 04:00 AM EST Reads: 10,977