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Agile Computing Authors: Pat Romanski, Chris Witeck , David Dodd, Dana Gardner, Tim Hinds

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Creating Better Customer Journeys is the Goal of the Customer Service Experience Conference

The path to better customer service could begin at the 2014 Customer Service Experience conference, August 18-20 at the New York Marriott Marquis.

Organizers of this year’s conference have planned an agenda focused on finding ways to deliver superb end-to-end experiences based on customer needs. Industry leaders say that creating a smooth customer journey should be the goal of any enterprise, and it is not easily accomplished when new strategies and technologies are constantly changing the dynamics of the customer relationship.

“These are complicated times that demand creative answers,” says Esteban Kolsky, Customer Service Experience conference chair and founder of ThinkJar. “The constantly changing demands of customers coupled with the frequent introduction of new tools challenge the ability of enterprises to achieve excellence in customer service.”

The 2014 conference will bring together seasoned practitioners with detailed case studies, expert consultants with real-life experiences and thought leaders with methodologies and frameworks to help attendees understand the present and prepare for the future. The Customer Service Experience conference is the answer to “a thirst for knowledge about customer service,” says Kolsky.

The Customer Service Experience conference is co-located with the SpeechTEK and CRM Evolution conferences and the Customer Solutions Expo, a combined showcase of leading sales, marketing, customer service, and speech recognition solutions.

Information about each of the conferences and the Expo is available at the following websites:,,, and

Qualified media representatives are invited to attend the conferences and Expo. Registration is open to working journalists and analysts with commercial news organizations, research and investment firms and online media. Media representatives should request credentials at

About Customer Service Experience

The Customer Service Experience ( conference focuses on the multichannel customer service environment and the effective use of traditional and new communications channels, including the use of social media and mobile devices.

About SpeechTEK

Launched in 1995, the SpeechTEK Conference ( is recognized worldwide as the industry’s premier event focusing on products, services, applications, solutions and innovations using speech technologies. The trade show and educational conference attract a global network of speech technology providers and enterprise customers who are developing and implementing speech solutions.

About CRM Evolution

CRM Evolution is a premier conference and exposition ( showcasing the latest ideas and trends in customer relationship management. CRM practitioners, consultants and other leading voices in the industry meet annually at CRM Evolution to share and discuss the latest ideas, strategies, innovations, and services and solutions from the world’s leading companies. CRM Evolution,, and CRM magazine are properties of CRM Media, a division of Information Today, Inc.

About Customer Solutions Expo

The Customer Solutions Expo ( is a showcase of strategies and solutions from the leading sales, marketing, customer service, and speech recognition providers.

About Information Today

Information Today, Inc. ( is a leading publisher and conference organizer in the field of technology and technology applications in today’s enterprise. In addition to producing the CRM Evolution, SpeechTEK and Customer Service Experience conferences, Information Today, Inc. also publishes CRM and Speech Technology magazines and their corresponding websites ( and The company also publishes Streaming Media, KMWorld, Database Trends and Applications, and EContent magazines.

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