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Agile Computing Authors: Elizabeth White, Jayaram Krishnaswamy, Wayne Ariola, Liz McMillan, Jason Bloomberg

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Vip mobile Activates Openmind’s USSD Gateway to Boost Customer Self Care

Thursday, June 5th, 2014, Dublin, Ireland: Openmind Networks today announced that third Serbian mobile operator Vip mobile has deployed Openmind's USSD Gateway to support new customer self-care services.

The module provides a USSD Gateway that is integrated with Vip mobile's customer self-care suite of services. Vip mobile's activation of the new USSD module follows the deployment of Openmind's SMSC module, both part of the Openmind consolidated messaging platform, Traffic Control.

"USSD is a critical part of our customer service offering, enabling us to give our customers new ways to interact and tailor their services," said Natali Delic, Director of IT and Core Network and Services of Vip mobile. "We enjoyed a very successful SMSC deployment with Openmind; so it was a natural choice to select them to help us deploy a new USSD gateway. With Traffic Control already in place the integration of the USSD module has been both seamless and cost effective."

Traffic Control is a fully integrated solution which enables mobile operators to consolidate numerous legacy systems onto a single platform. It comprises an SMSC, MMSC, USSD Gateway, Application Gateway and Spam Filter; with advanced business reporting logic and customer care interfaces on-board. Traffic Control's built-in SIP interface allows the launch of IMS and RCS messaging services.

"Vip mobile has been a valued customer of ours for over five years," said Alex Duncan, CEO of Openmind. "We are excited that it has chosen us to help improve its network further and ease customer support interactions. The deployment of our USSD Gateway is a testament to the strength of our collaboration with Vip mobile and to the innate flexibility of our Traffic Control platform. We look forward to building upon this successful partnership now and well into the future".


About Openmind Networks
Openmind's Communication Platform is deployed in over 120 sites across 30 countries in Europe, Middle East, Asia and North America, powering over 1 Billion transactions every day. Customers include Mobile Operators, Inter-Carrier Operators, Social and Media providers and more recently, direct to consumers in the App space. The technology provides a gateway for communication and the transfer of data that takes place between individuals, groups, Apps, Service Providers and machines. The platform offers their customers all of the interfaces required to deliver and develop these services. Openmind is headquartered in Dublin with regional offices in the Czech Republic, Germany, UAE, USA and the Netherlands.
Follow us on LinkedIn
Twitter: @Openmind_Ntwks

About Vip mobile
In November 2006 Vip, member of Telekom Austria Group, was granted the license for GSM 900/1800 plus UMTS. Vip offers a full portfolio of mobile services for prepaid, postpaid and business users. Vip is the biggest Greenfield investment in Serbia to-date having invested over EUR 807 million. At the end of March 2014 Vip served over 2 million active subscribers and employed over 900 experts and managers. Vip is the exclusive strategic partner of Vodafone in Serbia. For more information:

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Source: RealWire

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