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Agile Computing Authors: Liz McMillan, Flint Brenton, Brian Daleiden, Elizabeth White, Pat Romanski

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SugarCRM Enhances Niwali Test-O-Boost Health Store's Customer Service

MIAMI, FL -- (Marketwired) -- 06/04/14 -- SugarCRM announced earlier this month that TMC, a global integrated media company, honored SugarCRM with its 2014 CRM Excellence Award for the Sugar software portfolio. "The 15th Annual CRM Excellence Awards has recognized SugarCRM for being a true CRM partner to its customers and clients," said TMC's CEO, Rich Tehrani. "SugarCRM has demonstrated to the editors of CUSTOMER magazine that Sugar improved the processes of their clients' businesses by streamlining and facilitating the flow of information." The award, which was presented by CUSTOMER magazine, validates products that stand out among their competitors and underscores their importance to the industry. The winner is determined based on a product's ability to extend and improve the relationship between a company and its customers.

SugarCRM helps companies to create outstanding customer relationships by applying the most innovative and at the same time affordable CRM solution in the market. Due to SugarCRM's far-reaching reputation, Niwali Test-O-Boost Health Store chose to implement the CRM system in order to improve their customer relationships. The goal is to completely transform and individualize the user experience for customers, providing them with an equally engaging and intuitive solution, which will greatly enhance the already outstanding service Niwali has been offering its customers for many years. By adopting SugarCRM, Niwali will follow in the footsteps of more than 1.5 million individuals in 120 countries who are already successfully using the CRM in over 26 languages.

Implementing SugarCRM in the extensive customer service support is only one of many steps Niwali Test-O-Boost Health Store has been taking for the sake of optimizing the shopping experience for its customers. Because the majority of Niwali's business takes place online, the company has made great efforts to streamline all processes. One measure the company already took is the implementation of the rhythm coaching software Gazelles, which assists organizations to prioritize, speed up the execution of big projects, and enhance the leadership capabilities of executives. As a result, customers benefit from faster turnaround times and improved quality, thus supporting Niwali's ultimate goal of not only making business operations and processes more efficient and profitable, but to also deliver the best customer service possible.

Niwali is an online store that takes great pride in offering a wide array of high-quality dietary supplements that contribute to improving health, immune system, and general wellbeing. Thanks to an expert team of experienced scientists who source the most clinically studied plants, vitamins and minerals in tested combinations in order to achieve powerful results, Niwali offers a superb selection of nutritional supplements in its online store, which are formulated using ingredients from ancient Chinese, Ayurvedic and Shamanic medicine. These highly potent extracts help detoxify the body and give a tonic boost by providing the body with the right nutrients from minerals and vitamins to exotic phytonutrients and beneficial trace minerals. Appreciating the fact that the male and female bodies work differently, products are separated into a men's and women's lines that can both be found in the Niwali online store.

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