Click here to close now.

Welcome!

Web 2.0 Authors: Stackify Blog, Liz McMillan, Elizabeth White, Pat Romanski, Dana Gardner

Related Topics: MICROSERVICES, Java, .NET, Linux, Virtualization, Web 2.0

MICROSERVICES: Article

Fanning the Flames of Agile

The brilliance of agile is that it is easy to understand

Knowledge creation is a major source of value creation. And great companies -and their employees - know that continuous learning is a key to generating knowledge, and thus value. The agile mindset, particularly in development, is gaining popularity, with credit to a suite of powerful ideas and practices commonly known as the agile methodology - defined by Wikipedia as "software development methods based on iterative and incremental development."

Agile on Paper
In February 2001, a group of 17 software developers wrote the Agile Manifesto, the Magna Carta of the agile movement. At just 68 words, it was elegant, but at that point just words on paper. Early attempts to apply it came by adapting existing techniques such as lean manufacturing (adapted from Toyota's methodologies), Crystal, Scrum and XP (Extreme Programming). Admittedly, we were still learning. Buying into "agile" signaled your ideals were more lofty than grounded. Agile supporters were revolutionary, but agile was not.

Later that year, Ken Schwaber and Mike Beedle, two of the manifesto's signatories, published the watershed Agile Software Development With SCRUM. The authors noted how the Agile Manifesto could map to tangible business practices and showcased how they actually applied it. They described agile in a real-world setting, and the world hasn't been the same since. They moved SCRUM from abstract rugby imagery to concrete possibility.

We learned that agile is an approach for value generation - an approach for moving ideas from an early ideal to sustainable, real-world changes.

Most of all, we learned that agile concepts are valid.

Agile in Practice
Concepts are one thing, but successful application is quite another.

Let's look at the company where I work. SAS is the world's largest privately held software company, and we have been proponents of the agile mindset since the company's inception in 1976. SAS invests 25 percent of revenues back into R&D and regards itself as a learning company. We learn by listening; we learn by doing.

SAS first evaluated agile Scrum in 2007. Teams heard of early wins and wanted to apply agile in their own areas. Since then, SAS has formally trained thousands of personnel and invested in an infrastructure for its R&D portfolio. At SAS, agile is applied across the enterprise. It's used to manage small projects and very large projects encompassing hundreds of staff members. It's also used to bring a common approach to how SAS manages its products.

Agile is empirical - that is, we apply, learn and adapt. It is true for applying any one specific agile practice, and it is true for applying agile at scale over years. This leads to some questions: What did we learn? How did we adapt? Moreover, what cultural norms did we lean on to help garner such a strong embrace of agile and its benefits? Knowing the answers to these questions could help accelerate your own success story.

We Learned One Size Does Not Fit All
Agile books and blogs make it all sound so clean: Do A, then B, then C. Further, with so much positive press on agile development, it is tempting for any firm's executive or business controls team to mandate a one-size-fits-all approach.

Instead of mandating the same approach for everyone, we fostered a grass-roots movement. Concurrently, we used a senior executive as an advocate and recruited an operational agile champion to drive the rollout. It is important for the executive team to understand and expect agile from its teams, but not from a single template.

We adapted by creating the flexible SAS Agile Framework. It includes three integral parts: setup (training and coaching), defined practices, and an agile team self-assessment survey. The framework is helping us meet demands and energize teams with the freedom to envision and realize exciting opportunities.

Agile is applied differently in R&D, Pubs, IT, Professional Services, and other divisions in SAS. Practices are configured in the best way for the teams and markets they serve.

We Learned to Nurture the Movement
Bottom line: We watched and we listened. We nurtured our cultural norm of not accepting the status quo, and to keep a skeptical eye. More specifically, we worked hard to make sure teams weren't buying in just because of the buzz. It was important that they understood the business drivers of agile, planned time for training and startup, and applied the right agile practices in the right way for their project.

Just as with every team member, every team is different. When a team member became critical of certain agile practices for a team, we listened closely.

A Journey, Not a Destination
View agile as a journey: It takes a moment to learn, but a lifetime to master. Teams typically invest in group training, and then a small pilot. Agile is not unlike other practices where at first it's awkward, challenging and even slightly less productive. However, as a team becomes more comfortable, you'll typically hear people say they would never go back. We're all motivated by accomplishments, and agile creates the thriving state of productivity and morale we need to achieve them.

We Adapted Our Software Development Life Cycle (SDLC)
SAS is like other software development firms where the existence of an overarching software development life cycle is important. At SAS, agile holds ours together. It serves as the glue between all groups and ensures that products flow along an orderly and controlled path. Five years into agile at scale, we re-evaluated the process, then made it less linear and extended it to overlap even more than it already did. We halved the lifecycle size. We reduced the number of management checkpoints and cut back the number of required artifacts. Yet because of how agile overlays the entire process, it resulted in a better way for R&D.

We Adapted by Investing in Agile Coaches
Coaching can make a big difference, and not only in sports.

A common question asked with enterprises new to agile is: Who should play the role of the Scrum master? At SAS, this role fell to our project managers. We were fortunate. Publicly held firms find this challenging because of the required mechanisms and extra control systems their project managers must handle. Although SAS is a $3 billion dollar company, we're private and can operate unencumbered.

In our journey we noticed that teams fared better when they engaged with experienced agile veterans - they got up to speed faster. We looked closer and found by internal survey data that coaching has a positive correlation on all of intended benefits of Scrum. We now have a large team of trained coaches engaged with their own teams and others as well.

We Adapted by Tirelessly Encouraging Transparency
We also applied the agile philosophy of transparency about larger project risks and mitigations to being frank and open with individual team members. This helped create healthy, self-directed work teams.

For example, our teams openly discuss the agile self-assessment surveys. Teams independently record and then jointly discuss summary and detailed data scores and write-in comments. The discussion is useful for identifying two to three action items, but even more useful for helping teams build trust and maturity.

A word of caution, however: Be careful when looking at agile metadata between teams. Teams perform at different rates, have different compositions, and come to know requirements estimates (story points) differently. Asking a team why its numbers are different from another's can threaten its freedom and inadvertently move them to game. Can we benefit from enterprisewide analysis? Yes, if we thoroughly describe to teams the intention of such an analysis and why it's being done. It helps drive corporate training and updates upper management on progress, for instance.

We Adapted by Bringing a New Meaning to the Term ‘Flexible'
At SAS, we were able to establish a different type of relationship with our product owners, development and test teams, and support teams. We moved from setting long-range targets with multiple commitments and promises to shorter-range iterative targets. Demos now occur routinely, and that in turn builds confidence with all project stakeholders.

Benefits, Compounded
Practices yield benefits. Better practices yield better benefits.

In the internal survey mentioned earlier, we noticed something profound. Teams that tended to adopt agile practices with a higher degree of maturity tended to have better results overall. Intuitively, one might suspect this to be true - and the data objectively proved it. That evidence makes it even easier for staff members at all levels to commit.

SAS is an agile company. Our customers and workforce are increasingly receptive to the large-scale implementation of agile Scrum. It's now a part of our daily fiber and undoubtedly will continue to be part of our ongoing success.

The brilliance of agile is that it is easy to understand. The danger of agile is that it is easy to understand, and can be underestimated. Be mindful of what it takes to employ it well to yield the most benefit. Engage. Find a cohort, a validation pilot, a way to connect. Most of all, enjoy the journey.

More Stories By Tim Arthur

Tim Arthur, MSMOT, PMP, CSM, draws from the experience of very small to very large private and public projects managed under various models. He’s been with SAS for 15 years. Prior to that he led mission-critical 24/7 global software systems with IBM for 17 years. As the SAS Agile Champion he’s helped train and coach over 3,000 people on teams of all sizes, worldwide.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
After making a doctor’s appointment via your mobile device, you receive a calendar invite. The day of your appointment, you get a reminder with the doctor’s location and contact information. As you enter the doctor’s exam room, the medical team is equipped with the latest tablet containing your medical history – he or she makes real time updates to your medical file. At the end of your visit, you receive an electronic prescription to your preferred pharmacy and can schedule your next appointment.
GENBAND has announced that SageNet is leveraging the Nuvia platform to deliver Unified Communications as a Service (UCaaS) to its large base of retail and enterprise customers. Nuvia’s cloud-based solution provides SageNet’s customers with a full suite of business communications and collaboration tools. Two large national SageNet retail customers have recently signed up to deploy the Nuvia platform and the company will continue to sell the service to new and existing customers. Nuvia’s capabilities include HD voice, video, multimedia messaging, mobility, conferencing, Web collaboration, deskt...
The Open Compute Project is a collective effort by Facebook and a number of players in the datacenter industry to bring lessons learned from the social media giant's giant IT deployment to the rest of the world. Datacenters account for 3% of global electricity consumption – about the same as all of Switzerland or the Czech Republic -- according to people I met at the recent Open Compute Summit in San Jose. With increasing mobility at the edge of the cloud and vast new dataflows being predicted with the growth of the Internet of Things (and The Coming Age of Many Zettabytes) in the near...
The list of ‘new paradigm’ technologies that now surrounds us appears to be at an all time high. From cloud computing and Big Data analytics to Bring Your Own Device (BYOD) and the Internet of Things (IoT), today we have to deal with what the industry likes to call ‘paradigm shifts’ at every level of IT. This is disruption; of course, we understand that – change is almost always disruptive.
SYS-CON Events announced today that Cisco, the worldwide leader in IT that transforms how people connect, communicate and collaborate, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cisco makes amazing things happen by connecting the unconnected. Cisco has shaped the future of the Internet by becoming the worldwide leader in transforming how people connect, communicate and collaborate. Cisco and our partners are building the platform for the Internet of Everything by connecting the...
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
Temasys has announced senior management additions to its team. Joining are David Holloway as Vice President of Commercial and Nadine Yap as Vice President of Product. Over the past 12 months Temasys has doubled in size as it adds new customers and expands the development of its Skylink platform. Skylink leads the charge to move WebRTC, traditionally seen as a desktop, browser based technology, to become a ubiquitous web communications technology on web and mobile, as well as Internet of Things compatible devices.
SYS-CON Events announced today that robomq.io will exhibit at SYS-CON's @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. robomq.io is an interoperable and composable platform that connects any device to any application. It helps systems integrators and the solution providers build new and innovative products and service for industries requiring monitoring or intelligence from devices and sensors.
Docker is an excellent platform for organizations interested in running microservices. It offers portability and consistency between development and production environments, quick provisioning times, and a simple way to isolate services. In his session at DevOps Summit at 16th Cloud Expo, Shannon Williams, co-founder of Rancher Labs, will walk through these and other benefits of using Docker to run microservices, and provide an overview of RancherOS, a minimalist distribution of Linux designed expressly to run Docker. He will also discuss Rancher, an orchestration and service discovery platf...
Sonus Networks introduced the Sonus WebRTC Services Solution, a virtualized Web Real-Time Communications (WebRTC) offer, purpose-built for the Cloud. The WebRTC Services Solution provides signaling from WebRTC-to-WebRTC applications and interworking from WebRTC-to-Session Initiation Protocol (SIP), delivering advanced real-time communications capabilities on mobile applications and on websites, which are accessible via a browser.
SYS-CON Events announced today that Aria Systems, the leading innovator in recurring revenue, has been named “Bronze Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Proven by the world’s most demanding enterprises, including AAA NCNU, Constant Contact, Falck, Hootsuite, Pitney Bowes, Telekom Denmark, and VMware, Aria helps enterprises grow their recurring revenue businesses. With Aria’s end-to-end active monetization platform, global brands can get to market faster with a wider variety of products and services, while maximizin...
SYS-CON Events announced today that Vitria Technology, Inc. will exhibit at SYS-CON’s @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Vitria will showcase the company’s new IoT Analytics Platform through live demonstrations at booth #330. Vitria’s IoT Analytics Platform, fully integrated and powered by an operational intelligence engine, enables customers to rapidly build and operationalize advanced analytics to deliver timely business outcomes for use cases across the industrial, enterprise, and consumer segments.
SYS-CON Events announced today that Akana, formerly SOA Software, has been named “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo® New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Akana’s comprehensive suite of API Management, API Security, Integrated SOA Governance, and Cloud Integration solutions helps businesses accelerate digital transformation by securely extending their reach across multiple channels – mobile, cloud and Internet of Things. Akana enables enterprises to share data as APIs, connect and integrate applications, drive part...
SYS-CON Events announced today that Solgenia will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Solgenia is the global market leader in Cloud Collaboration and Cloud Infrastructure software solutions. Designed to “Bridge the Gap” between Personal and Professional Social, Mobile and Cloud user experiences, our solutions help large and medium-sized organizations dr...
SYS-CON Events announced today that Liaison Technologies, a leading provider of data management and integration cloud services and solutions, has been named "Silver Sponsor" of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York, NY. Liaison Technologies is a recognized market leader in providing cloud-enabled data integration and data management solutions to break down complex information barriers, enabling enterprises to make smarter decisions, faster.
The WebRTC Summit 2014 New York, to be held June 9-11, 2015, at the Javits Center in New York, NY, announces that its Call for Papers is open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 16th International Cloud Expo, @ThingsExpo, Big Data Expo, and DevOps Summit.
The 3rd International Internet of @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
SYS-CON Events announced today that CommVault has been named “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. A singular vision – a belief in a better way to address current and future data management needs – guides CommVault in the development of Singular Information Management® solutions for high-performance data protection, universal availability and sim...
Cloud is not a commodity. And no matter what you call it, computing doesn’t come out of the sky. It comes from physical hardware inside brick and mortar facilities connected by hundreds of miles of networking cable. And no two clouds are built the same way. SoftLayer gives you the highest performing cloud infrastructure available. One platform that takes data centers around the world that are full of the widest range of cloud computing options, and then integrates and automates everything. Join SoftLayer on June 9 at 16th Cloud Expo to learn about IBM Cloud's SoftLayer platform, explore se...
SYS-CON Media announced today that 9 out of 10 " most read" DevOps articles are published by @DevOpsSummit Blog. Launched in October 2014, @DevOpsSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce softw...