|By David Weinberger||
|May 21, 2014 12:04 PM EDT||
Judith Donath is giving a book talk to launch The Social Machine. I read it this weekend and it is a rich work that explores the ways in which good design can improve our online sociality. I’m a fan of Judith’s and am looking forward to seeing what 25-minutes’ worth of ideas she selects to talk about tonight, given the richness of her book.
NOTE: Live-blogging. Getting things wrong. Missing points. Omitting key information. Introducing artificial choppiness. Over-emphasizing small matters. Paraphrasing badly. Not running a spellpchecker. Mangling other people’s ideas and words. You are warned, people.
Judith begins by saying that the theme of the book is the importance of online social interaction and designing for it. Our interfaces may look sophisticated but they’re primitive when it comes to enabling social interaction. She uses a Mark Twain story ["Was the World Made for Man?"] about an oyster’s point of view to remind us that online design isn’t really all that evolved. One big issue: We can’t see the interactions.
We like being with other people, Judith remindsd us. We like seeing how they look, feeling the energy in a room, etc. This is hard to perceive when you’re looking at screen. Our computers connect us to tremendous crowds, but we don’t see the level of activity or the patterns. She shows a work from 25 years ago when she spent a summer in Japan. Her friends were in Boston on computers. The “who” command let her see who was online and how active they were; it was an old-style computer print-out of a list. She came back from Japan trying to design a more useful display. In the early 1990s she came up with “Visual Who,” a text-based visualization of the people online, filterable by interests, etc. She shows some other ways of displaying social network maps, but such maps aren’t yet integrated into the social network interfaces. Maps like these would help manage Facebook’s privacy settings, she ways. Or we could use them as an interface for keeping up with people we haven’t interacted with in a while, etc.
Legibility is a huge issue, she says. Information is non-spatial, so it can be hard to parse. Judith points to the Talk pages where Wikipedia pages are discussed and edited. Fernanda Viegas and Martin Wattenberg did a visualization (History Flow) of the edits on the Chocolate article. This lets you see what’s controversial and what isn’t. They then took the same data and looked not at every edit, but sampled it at fixed times. It’s a much smoother diagram. That shows the reader’s experience, while the first version showed the writers’ version.
Now Judith talks about “Beyond Being There” (a paper by Hollan, Nielsen, Stornetta, et al.). We can do things with these tools that we can’t do face-to-face. (The fact that we’re in public looking at our cell phones indicates that we’re getting some meaningful social connection that way, she says.) Judith shows the interface to “Talking Circles,” [pdf] an interface for audio conferences. It consists of colored circles. When someone speaks, their circle’s inside moves with their voice. Circles that are near each other are able to hear each other. As they move away, they can’t hear each other. So you could have a private conversation over this digital medium.
These interfaces change the social dynamics around a space. E.g., the “Like” economy induces some to use Intagram to try to gather more likes. Judith points to the Karrie Karahalios and Viega’s Conversation Clock“, a table top that shows who spoke when and who overlapped (interrupted) another. E.g., the fact that we’re all being watched (or think we are — Judith references the Panopticon) shapes our behavior. She points to the EU’s decision that Google has to remove links upon user request.
Judith points to a portrait of Queen Elizabeth I, who looks young in a painting done when she was 65. If you think about data as portraying someone, you become aware of the triangle of subject, audience, and painter, each with their own interests. (She says that two years ago another portrait of Elizabeth from the same time and studio shows her looking very old indeed.)
When you think about doing portraits with data, you have to ask how to make something expressive. She points to “The Rhythm of Salience,” a project she created using an existing conversation database. She picked out words that she identified as being about the individuals. At heart, a portrait takes what’s representative of someone, exaggerates it, and shows the salience. She shows the Caricature Generator by Susan Brennan. You can do the same thing with words, e.g. Themail by Fernanda Viegas and Scott Golder. People save their email, but generally they don’t use their archives. People are more interested in keeping the patterns of relationships than in the individual emails. So, Themail shows a histogram of the month-to-month relationship with anyone in your archive. The column shows the volume of messages, but the words that compose the bars show you the dominant words. [I didn't get that exactly right. Sorry]
All of these raise enormous questions, she says.
Q&A [extra special abbreviated version]
Q: [me] Is this change good? Or pathological? You show an incredibly fluid environment; is this changing our f2f relationships?
A: Jane Jacobs wrote the Life and Death of Great American Cities not to judge cities but to make them better. My book tries to show ways we can use design to make our social relationships better. Right now we deal with one another differently f2f and in the real world. In 10 years, that distinction will be much less pronounced. E.g., as Google Glass type products and better interfaces will have much more important affects on f2f. That’s why it’s important that we think about these issues now.
Colin Maclay: And as danah boyd says, for the youth it’s not offline or online life. It’s just life.
Q: What’s the difference between info that you put up and info about you that others post and use?
A: There’s very little use of pseudonymity online. Usually it’s your real name or you’re anonymous. Judith shops online for most of her stuff, and she reads reviews. But she doesn’t write reviews in part because she doesn’t want her deodorant review to come up when people google her. That’s where pseudonyms come in. Pseudonyms don’t guarantee complete anonymity but for everyday use they enable us to gain control over our lives online.
Q: Nicholas Negroponte: You were doing social networking work decades ago. Why is it taking so long for the evolution we’re waiting for?
A: The Web set design back tremendously. The Web made it easy for everyone to participate, but one of the costs was that the simplicity of the interface of the Web made it hard to do design or to have identities online. It slowed down a lot of social design. Also, the world of design is extremely conservative because companies imitate one another.
Q: GPS is causing a generational difference in how we navigate space…
A: Tech is often designed subconsciously so that there are insiders and outsiders. [I've overly shortened this interchange.]
Q: Email vs. text messaging?
A: There are fashions. Also, IM has its uses…
Q: How can sites guarantee what they intend to provide, e.g., privacy? How can they ensure trust? E.g., people have figured out how to take screencaptures of snapchat, subverting the design.
A: Design doesn’t guarantee things. But we should have spaces where we have good enough privacy. We need better interfaces for this. Also, many things you see online don’t let you have a sense of how big your audience is or how permanent will be what you say. Some of the visualizations I’ve talked about give you a sense of the publicness of what you’re saying.
A: About every 7 years, a new avatar-based space comes out, so we’re about due for the next. Our original work with Chat Spaces was in response to The Palace. I’m not a big fan of that type of graphical chat space because they’re trying to reproduce the feeling of being f2f without going “beyond being there. ” E.g., a student [?] wrote a paper on why there are chairs in Second Life. Good question. Q: What about skeuomorphism? That metaphor holds things back. Is it just an art to come up with designs that break the old metaphors?
A: The first part of the book deals with that question. There’s a chapter on metaphor. If your metaphors are too heavy handed, they limit what you can do. E.g., if you use folders, you have to figure out which one to put your email in. If you used labels (tags), you wouldn’t have to make those decisions. A lot of the art of design is learning how to use metaphors so you can do something more abstract while still being legible, and how you can bend the metaphors without breaking them.
Q: How does Internet balkanization affect your viewpoint and affect designers?
A: How do we use language and images to bridge cultures? Designers have to understand what images mean. It’s an enormously difficult problem. It’s crucial to try to be always cognizant of one’s own cultural issues. E.g., Caricatures look different depending on your cultural norms. In the book, I did not write about caricatures of Obama in white and black publications, butepending on what norm you use, you get different results about what’s salient.
Q: If you could give people a visualization of how they behave in negotiations, that could be useful when people get stuck.
A: The Conversation Clock’s design has done some work on this. Who’s saying no? Who’s interrupting. It’s difficult for people to notice.
Q: The iPhone has just moved away from skeuomorphism. Do you know how long it takes for us to move away from this?
A: Much of this has to do with style and fashion.
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
Jul. 25, 2016 03:45 AM EDT Reads: 2,137
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develo...
Jul. 25, 2016 01:45 AM EDT Reads: 1,207
SYS-CON Events announced today that MangoApps will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device.
Jul. 25, 2016 01:30 AM EDT Reads: 1,247
Basho Technologies has announced the latest release of Basho Riak TS, version 1.3. Riak TS is an enterprise-grade NoSQL database optimized for Internet of Things (IoT). The open source version enables developers to download the software for free and use it in production as well as make contributions to the code and develop applications around Riak TS. Enhancements to Riak TS make it quick, easy and cost-effective to spin up an instance to test new ideas and build IoT applications. In addition to...
Jul. 25, 2016 12:30 AM EDT Reads: 1,873
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Jul. 25, 2016 12:15 AM EDT Reads: 2,483
"We've discovered that after shows 80% if leads that people get, 80% of the conversations end up on the show floor, meaning people forget about it, people forget who they talk to, people forget that there are actual business opportunities to be had here so we try to help out and keep the conversations going," explained Jeff Mesnik, Founder and President of ContentMX, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 24, 2016 11:30 PM EDT Reads: 1,260
“delaPlex Software provides software outsourcing services. We have a hybrid model where we have onshore developers and project managers that we can place anywhere in the U.S. or in Europe,” explained Manish Sachdeva, CEO at delaPlex Software, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 24, 2016 11:00 PM EDT Reads: 1,501
From wearable activity trackers to fantasy e-sports, data and technology are transforming the way athletes train for the game and fans engage with their teams. In his session at @ThingsExpo, will present key data findings from leading sports organizations San Francisco 49ers, Orlando Magic NBA team. By utilizing data analytics these sports orgs have recognized new revenue streams, doubled its fan base and streamlined costs at its stadiums. John Paul is the CEO and Founder of VenueNext. Prior ...
Jul. 24, 2016 10:45 PM EDT Reads: 1,981
IoT is rapidly changing the way enterprises are using data to improve business decision-making. In order to derive business value, organizations must unlock insights from the data gathered and then act on these. In their session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, and Peter Shashkin, Head of Development Department at EastBanc Technologies, discussed how one organization leveraged IoT, cloud technology and data analysis to improve customer experiences and effi...
Jul. 24, 2016 10:00 PM EDT Reads: 1,956
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm ...
Jul. 24, 2016 09:45 PM EDT Reads: 2,126
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
Jul. 24, 2016 09:00 PM EDT Reads: 2,465
Big Data engines are powering a lot of service businesses right now. Data is collected from users from wearable technologies, web behaviors, purchase behavior as well as several arbitrary data points we’d never think of. The demand for faster and bigger engines to crunch and serve up the data to services is growing exponentially. You see a LOT of correlation between “Cloud” and “Big Data” but on Big Data and “Hybrid,” where hybrid hosting is the sanest approach to the Big Data Infrastructure pro...
Jul. 24, 2016 07:45 PM EDT Reads: 1,855
A critical component of any IoT project is what to do with all the data being generated. This data needs to be captured, processed, structured, and stored in a way to facilitate different kinds of queries. Traditional data warehouse and analytical systems are mature technologies that can be used to handle certain kinds of queries, but they are not always well suited to many problems, particularly when there is a need for real-time insights.
Jul. 24, 2016 07:30 PM EDT Reads: 1,697
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 24, 2016 07:30 PM EDT Reads: 2,058
With 15% of enterprises adopting a hybrid IT strategy, you need to set a plan to integrate hybrid cloud throughout your infrastructure. In his session at 18th Cloud Expo, Steven Dreher, Director of Solutions Architecture at Green House Data, discussed how to plan for shifting resource requirements, overcome challenges, and implement hybrid IT alongside your existing data center assets. Highlights included anticipating workload, cost and resource calculations, integrating services on both sides...
Jul. 24, 2016 07:00 PM EDT Reads: 1,931
"We are a well-established player in the application life cycle management market and we also have a very strong version control product," stated Flint Brenton, CEO of CollabNet,, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 24, 2016 06:45 PM EDT Reads: 1,764
Unless your company can spend a lot of money on new technology, re-engineering your environment and hiring a comprehensive cybersecurity team, you will most likely move to the cloud or seek external service partnerships. In his session at 18th Cloud Expo, Darren Guccione, CEO of Keeper Security, revealed what you need to know when it comes to encryption in the cloud.
Jul. 24, 2016 05:00 PM EDT Reads: 2,362
We're entering the post-smartphone era, where wearable gadgets from watches and fitness bands to glasses and health aids will power the next technological revolution. With mass adoption of wearable devices comes a new data ecosystem that must be protected. Wearables open new pathways that facilitate the tracking, sharing and storing of consumers’ personal health, location and daily activity data. Consumers have some idea of the data these devices capture, but most don’t realize how revealing and...
Jul. 24, 2016 05:00 PM EDT Reads: 2,037
What are the successful IoT innovations from emerging markets? What are the unique challenges and opportunities from these markets? How did the constraints in connectivity among others lead to groundbreaking insights? In her session at @ThingsExpo, Carmen Feliciano, a Principal at AMDG, will answer all these questions and share how you can apply IoT best practices and frameworks from the emerging markets to your own business.
Jul. 24, 2016 04:15 PM EDT Reads: 1,551
Ask someone to architect an Internet of Things (IoT) solution and you are guaranteed to see a reference to the cloud. This would lead you to believe that IoT requires the cloud to exist. However, there are many IoT use cases where the cloud is not feasible or desirable. In his session at @ThingsExpo, Dave McCarthy, Director of Products at Bsquare Corporation, will discuss the strategies that exist to extend intelligence directly to IoT devices and sensors, freeing them from the constraints of ...
Jul. 24, 2016 03:45 PM EDT Reads: 1,727