Welcome!

Agile Computing Authors: Jnan Dash, AppDynamics Blog, Elizabeth White, Liz McMillan, John Basso

Blog Feed Post

Half of businesses are plagued by hourly, daily and weekly IT performance and availability issues, reveals ControlCircle survey

  • 52 per cent state multiple infrastructure apps and multiple monitoring tools have an adverse impact on service and availability excellence

  • Survey shows that IT departments in smaller organisations achieve better performance

A recent survey among 250 UK CIOs and IT leaders has revealed that nearly half of respondents are plagued by regular IT performance and availability issues. 48 per cent of respondents experience hourly, daily and weekly availability and outage issues.
21 per cent of those asked experience business downtime daily or hourly.

ControlCircle, UK provider of managed and cloud-based services, commissioned the 'IT Growth and Transformation' survey with Vanson Bourne, to explore IT budget alignment and how CIOs are managing IT as well as innovation.

Overall, smaller organisations (employing between 251-500 employees) report a higher level of service excellence across the board. Even in this group, only 46% claim excellence in quality of service, regardless of budget. Among larger enterprises, only 20% of respondents believed they were achieving 'best effort' in quality of service, regardless of cost control.

When questioned about IT environment complexity opinions are split. 40 per cent of respondents agree that their current environments are more complex compared to five years ago, with hybrid IT cited as the most difficult and complex to manage by 55 per cent. Looking forward five years, approximately half believe their current IT environment will simplify; yet, 30 per cent still believe complexity will increase. 52 per cent of respondents state that they do not have the ability to support the hybrid IT environment within a single IT governance framework.

This complexity is exacerbated by the proliferation of monitoring tools. Respondents revealed that on average, IT departments are using at least thirteen monitoring tools to manage discrete applications in their IT estate. The number of tools was reported as high as 17 in large organisations.

The cloud is seen as a current and increasing challenge for IT departments, with the use of private cloud services more common than not. This leads to a large proportion of organisations having hybrid IT environments that make use of managed service providers (MSPs). Across the board approximately 50 per cent of all respondents have part of their IT infrastructure as a managed service. When it comes to choosing a MSP almost two thirds of respondents report that 24/7 service is crucial, alongside flexibility (55 per cent) and cost effectiveness (54 per cent).

"Use of private cloud services are more common than not in today's enterprise, with most IT organisations using a mix of IT services," comments Carmen Carey, MD at ControlCircle. "This leads to a large proportion of organisations having a hybrid IT environment, which they cannot keep control of, making 24/7 service and flexibility the top 'must haves' within third party services partners. These issues are made worse by a complexity in tools adopted to monitor the environment, leaving CIOs struggling for real time visibility and a sense that they are in control. What is interesting is that over half of respondents agreed, or strongly agreed, that hybrid IT is difficult and complex to manage. With the increase in cloud adaption, MSPs are a sure way organisations can get the expertise they need to future proof their business."

The three biggest challenges IT departments are currently facing are security, cloud and compliance (65 per cent, 36 per cent and 34 per cent respectively). In the next five years mobility of workforce is going to become of increasing importance, with IT leaders predicting that security (56 per cent), cloud (46 per cent) and mobility (41 per cent) are to become the biggest challenges IT departments face.

The prevalence of big data is also predicted to rise in the next five years. It makes the biggest jump in ranking (originally seventh on the list of nine, rising to fourth) with an 8 per cent increase from 30 per cent to 38 per cent.

The in-depth research was conducted with 250 senior IT decision-makers working in UK organisations that employ 3rd party and managed service providers and a minimum of 250 staff. The IT leaders interviewed were taken from the manufacturing, technology, financial services, professional services, healthcare, telecoms and utilities industries.

The survey is available for download to customers, partners, analysts and media on ControlCircle's website.

ENDS

NOTES TO EDITORS

About ControlCircle
ControlCircle is a leading provider of managed and cloud-based services to enterprises and online businesses. It makes sure that its customers' business-critical applications are always available, performing, and evolving based on each customer's business dynamics. With ControlCircle managing the critical IT infrastructure and applications, customers can focus on growing their businesses.

@Control_Circle

www.controlcircle.com

www.facebook.com/ControlCircle

Vanson Bourne is an independent specialist in market research for the technology sector. Their reputation for robust and credible research-based analysis, is founded upon rigorous research principles and the ability to seek the opinions of senior decision makers across technical and business functions, in all business sectors and all major markets.

For more information please contact Kathryn Moore on 01962 677 002 or at [email protected]

Source: RealWire

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

@ThingsExpo Stories
In his session at @ThingsExpo, Chris Klein, CEO and Co-founder of Rachio, will discuss next generation communities that are using IoT to create more sustainable, intelligent communities. One example is Sterling Ranch, a 10,000 home development that – with the help of Siemens – will integrate IoT technology into the community to provide residents with energy and water savings as well as intelligent security. Everything from stop lights to sprinkler systems to building infrastructures will run ef...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus inter...
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, will discuss how research has demonstrated the value of Machine Learning in delivering next generation analytics to im...
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, will provide tips on how to be successful in large scale machine lear...
There is an ever-growing explosion of new devices that are connected to the Internet using “cloud” solutions. This rapid growth is creating a massive new demand for efficient access to data. And it’s not just about connecting to that data anymore. This new demand is bringing new issues and challenges and it is important for companies to scale for the coming growth. And with that scaling comes the need for greater security, gathering and data analysis, storage, connectivity and, of course, the...
This is not a small hotel event. It is also not a big vendor party where politicians and entertainers are more important than real content. This is Cloud Expo, the world's longest-running conference and exhibition focused on Cloud Computing and all that it entails. If you want serious presentations and valuable insight about Cloud Computing for three straight days, then register now for Cloud Expo.
IoT device adoption is growing at staggering rates, and with it comes opportunity for developers to meet consumer demand for an ever more connected world. Wireless communication is the key part of the encompassing components of any IoT device. Wireless connectivity enhances the device utility at the expense of ease of use and deployment challenges. Since connectivity is fundamental for IoT device development, engineers must understand how to overcome the hurdles inherent in incorporating multipl...
The increasing popularity of the Internet of Things necessitates that our physical and cognitive relationship with wearable technology will change rapidly in the near future. This advent means logging has become a thing of the past. Before, it was on us to track our own data, but now that data is automatically available. What does this mean for mHealth and the "connected" body? In her session at @ThingsExpo, Lisa Calkins, CEO and co-founder of Amadeus Consulting, will discuss the impact of wea...
SYS-CON Events announced today that Stratoscale, the software company developing the next generation data center operating system, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Stratoscale is revolutionizing the data center with a zero-to-cloud-in-minutes solution. With Stratoscale’s hardware-agnostic, Software Defined Data Center (SDDC) solution to store everything, run anything and scale everywhere...
Angular 2 is a complete re-write of the popular framework AngularJS. Programming in Angular 2 is greatly simplified – now it's a component-based well-performing framework. This immersive one-day workshop at 18th Cloud Expo, led by Yakov Fain, a Java Champion and a co-founder of the IT consultancy Farata Systems and the product company SuranceBay, will provide you with everything you wanted to know about Angular 2.
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
You deployed your app with the Bluemix PaaS and it's gaining some serious traction, so it's time to make some tweaks. Did you design your application in a way that it can scale in the cloud? Were you even thinking about the cloud when you built the app? If not, chances are your app is going to break. Check out this webcast to learn various techniques for designing applications that will scale successfully in Bluemix, for the confidence you need to take your apps to the next level and beyond.
We’ve worked with dozens of early adopters across numerous industries and will debunk common misperceptions, which starts with understanding that many of the connected products we’ll use over the next 5 years are already products, they’re just not yet connected. With an IoT product, time-in-market provides much more essential feedback than ever before. Innovation comes from what you do with the data that the connected product provides in order to enhance the customer experience and optimize busi...
Increasing IoT connectivity is forcing enterprises to find elegant solutions to organize and visualize all incoming data from these connected devices with re-configurable dashboard widgets to effectively allow rapid decision-making for everything from immediate actions in tactical situations to strategic analysis and reporting. In his session at 18th Cloud Expo, Shikhir Singh, Senior Developer Relations Manager at Sencha, will discuss how to create HTML5 dashboards that interact with IoT devic...
Artificial Intelligence has the potential to massively disrupt IoT. In his session at 18th Cloud Expo, AJ Abdallat, CEO of Beyond AI, will discuss what the five main drivers are in Artificial Intelligence that could shape the future of the Internet of Things. AJ Abdallat is CEO of Beyond AI. He has over 20 years of management experience in the fields of artificial intelligence, sensors, instruments, devices and software for telecommunications, life sciences, environmental monitoring, process...
SYS-CON Events announced today that Ericsson has been named “Gold Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world re...
Digital payments using wearable devices such as smart watches, fitness trackers, and payment wristbands are an increasing area of focus for industry participants, and consumer acceptance from early trials and deployments has encouraged some of the biggest names in technology and banking to continue their push to drive growth in this nascent market. Wearable payment systems may utilize near field communication (NFC), radio frequency identification (RFID), or quick response (QR) codes and barcodes...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry's single source for the cloud. Fusion's advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud...