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COPsync Provides CJIS Compliant Remote Tech Support with Bomgar

Bomgar, the leader in enterprise remote support solutions, today announced COPsync is using its remote support solution to provide secure remote support to its clients. Based in Texas, COPsync operates the nation’s largest law enforcement real-time, information sharing, communication and data interoperability network. COPsync’s mobile application enables officers to efficiently gather information at the point of incident, and immediately share critical data with all officers on the COPsync network.

In January 2011, the Criminal Justice Information System (CJIS) enacted the Advanced Authentication provision, a compliance mandate that set forth minimum security requirements for accessing data within its system, including personally identifiable information such as fingerprint records and criminal histories. “This mandate was enforced in the state of Texas last year,” said Jeff Bachus, support analyst for COPsync. “At the time we were using Teamviewer to provide remote tech support to customers, and the Texas Department of Public Safety said we could no longer use it. So we began searching for a more secure remote support solution, and found that Bomgar fit the CJIS requirements and was FIPS 140-2 Level 2 validated, which were two priorities for us.”

With more than 500 law enforcement agencies using COPsync throughout Texas and Massachusetts, security is of the utmost importance. “When a police officer runs someone’s license at a traffic stop, they have access to very critical and sensitive data. We have to make sure that the solutions in place used to support these officers and access their computers is air tight in order to protect that data,” added Bachus.

COPsync uses Bomgar to support police officers using Windows desktops and laptops, whether they are in an office or out on the road. “Most of our support calls entail officers having issues connecting to the database or not being able to print a citation. Bomgar makes it easy for us to access those computers, at any time, to quickly solve the issue at hand,” said Bachus. Additionally, COPsync support has deployed the Bomgar Button on many computers so officers can quickly request support with one click. “We love how easy it is for the officers to ask for help by using the Bomgar Button. Many computers purchased by the agencies come through us first, so we add it to those computers for even easier access to remote support.”

“Many law enforcement agencies and vendors are finding that their current remote access and support solutions don’t stand up to the most recent CJIS requirements,” said Scott Braynard, VP of public sector at Bomgar. “Bomgar’s unique appliance-based architecture and robust security features make it a perfect fit for organizations who need to efficiently support officers out in the field, while meeting the strictest data security regulations.”

“If you are looking for a secure remote support solution that is easy to use, Bomgar is the way to go,” said Bachus. “For our specific needs, the fact that Bomgar meets compliance standards made it the best solution for us.”

About Bomgar

Bomgar is the leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 8,000 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris, London and Singapore. You can find Bomgar on the web at www.bomgar.com, or on Facebook, Twitter, LinkedIn and Google+.

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