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Agile Computing Authors: Elizabeth White, Liz McMillan, Sanjay Zalavadia, Xenia von Wedel, Dana Gardner

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Voxsmart teams up with Fonetic as VSmart goes live

VSmart now adds Fonetic's world leading compliance analysis and reporting

London, April 3, 2014: Voxsmart, the leading supplier of regulatory compliant mobile call recording, today announced it had entered into a partnership agreement with Fonetic, the world leading's compliance reporting and analysis system.

The agreement will enable Voxsmart to integrate Fonetic services to its new, third-generation VSmart platform and enable both real-time analysis and market-leading interrogation and retrieval of stored mobile call recordings.

As a result, VSmart users will be able to manage and control an extensive range of reporting scenarios built around Fonetic's powerful speech analytics capabilities. Users will be able to qualify voice and text interactions based on their content, to reconstruct a trade by locating all the interactions associated to it, identify risk patterns and highlight threats to compliance policies.

By integrating with Fonetic, Voxsmart's flagship VSmart compliance solution will be able to provide enhanced, world-class enquiry, real-time analysis and reporting capability for all recorded mobile calls and messaging. In particular, users will be able to take advantage of key features such as:

  • Powerful voice based search and monitoring
  • Multi-language support (currently 25 languages)
  • Cover extendable to fixed line communications, email and social networks
  • Optional integration with on-premise recorders and Big Data Cloud storage

"VSmart already leads the way in terms of mobile call recording capabilities and by enhancing our reporting and analysis through the integration of Fonetic's multiple award-winning software, our customers will get best-of-breed proactive recording, monitoring and reporting of their communications across a broader spectrum of media ," said Voxsmart CEO Graham Rivers.

"The compliance demands of international regulators require ever greater transparency and faster response to enquiries and this places a considerable burden on regulated companies. Having the Voxsmart and Fonetic integrated solution available to them will vastly improve their ability to self-monitor and shorten enquiry time," he added.

Juan Manuel Soto, CEO of Fonetic commented: "Customers are demanding complete solutions rather than individual products and services and this integration with Voxsmart is designed to meet those needs on a global basis. By partnering in this way, we can ensure that all the parts work together from day one and allow Financial Institutions to build their compliance defences faster than ever before while at the same time offering more capability, enhanced monitoring and greater flexibility in terms of handset and network choice."

The VSmart service from Voxsmart was announced at the end of 2013, and Rivers confirmed it was now being rolled out to support BlackBerry, Android, iPhone and Windows handsets. The VSmart platform offers a choice of either a fully secure cloud-based managed service or it can be integrated with users' existing on-premise recording systems.

Ends

About Voxsmart
Founded in 2006 and headquartered in the heart of the City of London, Voxsmart is the leading provider of applications to record mobiles for regulatory compliance. Voxsmart's solutions have been deployed to more than 10,000 traders globally and provide a secure, cost effective and reliable service that is easy to use, manage and deploy.

For further information, please visit www.voxsmart.com

About Fonetic
Fonetic helps businesses and institutions get to know and understand their customers better. The company works with major international banks, contact centres and utility companies including Vodafone, Telefónica, Santander, BBVA and Direct Line (Linea Directa). Fonetic brings social media, data analytics, sentiment analysis and unstructured data together into a single multi-channel, multi-language solution that decodes customer behaviour and makes recommendations on how to act. Its Dodd-Frank Record Keeping Compliance Solution is the only linguistic-based solution in the market that enables banks to meet the latest record keeping requirements on derivative and swap trading ahead of the April 2014 compliance deadline.

For further information, please visit www.fonetic.com

Media Enquiries
Kevin(dot)taylor(at)standingtallcomms(dot)com
Mob +447 850 858 291

Source: RealWire

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