Welcome!

Agile Computing Authors: Liz McMillan, Pat Romanski, Elizabeth White, Zakia Bouachraoui, Carmen Gonzalez

Blog Feed Post

Voxsmart teams up with Fonetic as VSmart goes live

VSmart now adds Fonetic's world leading compliance analysis and reporting

London, April 3, 2014: Voxsmart, the leading supplier of regulatory compliant mobile call recording, today announced it had entered into a partnership agreement with Fonetic, the world leading's compliance reporting and analysis system.

The agreement will enable Voxsmart to integrate Fonetic services to its new, third-generation VSmart platform and enable both real-time analysis and market-leading interrogation and retrieval of stored mobile call recordings.

As a result, VSmart users will be able to manage and control an extensive range of reporting scenarios built around Fonetic's powerful speech analytics capabilities. Users will be able to qualify voice and text interactions based on their content, to reconstruct a trade by locating all the interactions associated to it, identify risk patterns and highlight threats to compliance policies.

By integrating with Fonetic, Voxsmart's flagship VSmart compliance solution will be able to provide enhanced, world-class enquiry, real-time analysis and reporting capability for all recorded mobile calls and messaging. In particular, users will be able to take advantage of key features such as:

  • Powerful voice based search and monitoring
  • Multi-language support (currently 25 languages)
  • Cover extendable to fixed line communications, email and social networks
  • Optional integration with on-premise recorders and Big Data Cloud storage

"VSmart already leads the way in terms of mobile call recording capabilities and by enhancing our reporting and analysis through the integration of Fonetic's multiple award-winning software, our customers will get best-of-breed proactive recording, monitoring and reporting of their communications across a broader spectrum of media ," said Voxsmart CEO Graham Rivers.

"The compliance demands of international regulators require ever greater transparency and faster response to enquiries and this places a considerable burden on regulated companies. Having the Voxsmart and Fonetic integrated solution available to them will vastly improve their ability to self-monitor and shorten enquiry time," he added.

Juan Manuel Soto, CEO of Fonetic commented: "Customers are demanding complete solutions rather than individual products and services and this integration with Voxsmart is designed to meet those needs on a global basis. By partnering in this way, we can ensure that all the parts work together from day one and allow Financial Institutions to build their compliance defences faster than ever before while at the same time offering more capability, enhanced monitoring and greater flexibility in terms of handset and network choice."

The VSmart service from Voxsmart was announced at the end of 2013, and Rivers confirmed it was now being rolled out to support BlackBerry, Android, iPhone and Windows handsets. The VSmart platform offers a choice of either a fully secure cloud-based managed service or it can be integrated with users' existing on-premise recording systems.

Ends

About Voxsmart
Founded in 2006 and headquartered in the heart of the City of London, Voxsmart is the leading provider of applications to record mobiles for regulatory compliance. Voxsmart's solutions have been deployed to more than 10,000 traders globally and provide a secure, cost effective and reliable service that is easy to use, manage and deploy.

For further information, please visit www.voxsmart.com

About Fonetic
Fonetic helps businesses and institutions get to know and understand their customers better. The company works with major international banks, contact centres and utility companies including Vodafone, Telefónica, Santander, BBVA and Direct Line (Linea Directa). Fonetic brings social media, data analytics, sentiment analysis and unstructured data together into a single multi-channel, multi-language solution that decodes customer behaviour and makes recommendations on how to act. Its Dodd-Frank Record Keeping Compliance Solution is the only linguistic-based solution in the market that enables banks to meet the latest record keeping requirements on derivative and swap trading ahead of the April 2014 compliance deadline.

For further information, please visit www.fonetic.com

Media Enquiries
Kevin(dot)taylor(at)standingtallcomms(dot)com
Mob +447 850 858 291

Source: RealWire

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

IoT & Smart Cities Stories
As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations. Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility. As they do so, IT professionals are also embr...
The Japan External Trade Organization (JETRO) is a non-profit organization that provides business support services to companies expanding to Japan. With the support of JETRO's dedicated staff, clients can incorporate their business; receive visa, immigration, and HR support; find dedicated office space; identify local government subsidies; get tailored market studies; and more.
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
AI and machine learning disruption for Enterprises started happening in the areas such as IT operations management (ITOPs) and Cloud management and SaaS apps. In 2019 CIOs will see disruptive solutions for Cloud & Devops, AI/ML driven IT Ops and Cloud Ops. Customers want AI-driven multi-cloud operations for monitoring, detection, prevention of disruptions. Disruptions cause revenue loss, unhappy users, impacts brand reputation etc.
Atmosera delivers modern cloud services that maximize the advantages of cloud-based infrastructures. Offering private, hybrid, and public cloud solutions, Atmosera works closely with customers to engineer, deploy, and operate cloud architectures with advanced services that deliver strategic business outcomes. Atmosera's expertise simplifies the process of cloud transformation and our 20+ years of experience managing complex IT environments provides our customers with the confidence and trust tha...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations. Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility.
Today's workforce is trading their cubicles and corporate desktops in favor of an any-location, any-device work style. And as digital natives make up more and more of the modern workforce, the appetite for user-friendly, cloud-based services grows. The center of work is shifting to the user and to the cloud. But managing a proliferation of SaaS, web, and mobile apps running on any number of clouds and devices is unwieldy and increases security risks. Steve Wilson, Citrix Vice President of Cloud,...
When Enterprises started adopting Hadoop-based Big Data environments over the last ten years, they were mainly on-premise deployments. Organizations would spin up and manage large Hadoop clusters, where they would funnel exabytes or petabytes of unstructured data.However, over the last few years the economics of maintaining this enormous infrastructure compared with the elastic scalability of viable cloud options has changed this equation. The growth of cloud storage, cloud-managed big data e...