|By PR Newswire||
|March 17, 2014 07:08 PM EDT||
ARLINGTON, Texas, March 17, 2014 /PRNewswire-USNewswire/ -- Two UT Arlington management professors argue that employers can prevent workplace violence by keeping dangerous employees positively engaged and closely supervising them to ensure they get the help they need.
James Campbell Quick and M. Ann McFadyen of the College of Business management department analyzed FBI reports, case studies and human resource records to focus on the estimated 1 to 3 percent of employees prone to workplace acts of aggression, such as homicide, suicide or destruction of property.
The team advances the case for "mindfully observing" employees and found that human resources professionals and supervisors can advance health, wellbeing, and performance while averting danger and violence by identifying and managing high-risk employees, anticipating their needs and providing support and resources.
"The cause of these problems are understandable and predictable," said Quick, a Distinguished Professor of Leadership and Organizational Behavior. "And many times these violent incidents shouldn't be viewed as random or surprises."
The paper, "No Accident: Health, Wellbeing, Performance … and Danger," is published by the Journal of Organizational Effectiveness: People and Performance. The two teamed with Oklahoma State University's Debra Nelson on the study. Nelson is the Spears School of Business Associates' Chaired Professor of Business Administration and Distinguished Professor of Management. She also was the 2004 Goolsby Distinguished Visiting Professor.
"Corporations need to plug troubled employees into the social network immediately so they don't store up these negative feelings whenever and wherever they get them," said Quick, who also holds the John and Judy Goolsby-Jacqualyn A. Fouse Endowed Chair in the Goolsby Leadership Academy. Quick also is a distinguished visiting scholar at Lancaster University Management School in the United Kingdom.
College of Business Dean Rachel Croson said this type of research adds insight for businesses in the real world.
"Businesses often look at these problems only after they occur," Croson said. "This research offers companies action steps they can take to prevent such tragedies from occurring. It not only helps people but could save lives."
McFadyen's role in the research was looking at positive and negative deviant behaviors among employees. Positive deviant acts will often benefit the organization (i.e. going out of one's way to help another). Conversely, negative deviant acts will likely have an adverse impact on the organization and have the potential to put the organization or others in danger.
The study noted that the low intense negative deviant act of incivility is often the starting point of the escalation to more dangerous and violent behavior.
"Incivility toward another includes gossiping, texting in meetings, withholding information, ignoring or simply a general lack of respect or regard for others," McFadyen said. "What is concerning is that incivility is on the rise in the workplace, with the majority of employees reporting that they have been the target of incivility by another."
Research indicates that most organizations have training on ethics and diversity, yet few provide training on incivility.
McFadyen said the study gives guidance on how to train supervisors to recognize and monitor incivility.
"Incivility, left unchecked, may lead to more dangerous acts," McFadyen said. "Research indicates that, while not all acts of incivility lead to violent acts, all violent acts in the workplace were preceded by acts of incivility."
One challenge, Quick said, is that employees often cannot be pre-screened for these tendencies. He said dangerous employees don't often show the inclination for dangerous behavior during the interview process.
"It's often something that those employees get once they're in a job," Quick said. "That's why socialization and making sure employees air out what's bothering them are two big factors in whether the behavior eventually becomes an incident."
Quick said it's imperative for organizations to keep the employees talking about what it is that's bothering them.
"You can't allow the dangerous employee to bury the issue," Quick said. "And sometimes organizations have a problem in wanting to see the issue come to the surface. Organizations have to admit they be part of the problem."
Quick and the team take actual cases where dangerous employees took action that ended in a wrongful death, sexual assault and management harassment. The team also looked at one positive organizational case where harm and death were averted.
In addition, the study also shows what organizations and people need to do to right themselves after dangerous employees' behavior leads to a violent incident.
Quick said the study outlines a four-step approach if the worse should happen:
- Contain the perpetrator or problem.
- Provide physical and mental caregiving for victims of the incident.
- Encourage forgiveness of the dangerous employee. Forgiveness is not condoning, excusing, denying, minimizing or forgetting a wrong.
- Learning from the dangerous employee's incident.
The University of Texas at Arlington is a comprehensive research institution and the second largest institution in The University of Texas System. The Chronicle of Higher Education ranked UT Arlington as the seventh fastest-growing public research university in 2013. U.S. News & World Report ranks UT Arlington fifth in the nation for undergraduate diversity. Visit www.uta.edu to learn more. Follow #UTAdna on Twitter.
Contact: Herb Booth, [email protected], 817-272-7075
SOURCE The University of Texas at Arlington
If you had a chance to enter on the ground level of the largest e-commerce market in the world – would you? China is the world’s most populated country with the second largest economy and the world’s fastest growing market. It is estimated that by 2018 the Chinese market will be reaching over $30 billion in gaming revenue alone. Admittedly for a foreign company, doing business in China can be challenging. Often changing laws, administrative regulations and the often inscrutable Chinese Interne...
Sep. 28, 2016 11:00 AM EDT Reads: 362
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
Sep. 28, 2016 10:45 AM EDT Reads: 4,101
As ridesharing competitors and enhanced services increase, notable changes are occurring in the transportation model. Despite the cost-effective means and flexibility of ridesharing, both drivers and users will need to be aware of the connected environment and how it will impact the ridesharing experience. In his session at @ThingsExpo, Timothy Evavold, Executive Director Automotive at Covisint, will discuss key challenges and solutions to powering a ride sharing and/or multimodal model in the a...
Sep. 28, 2016 10:45 AM EDT Reads: 191
SYS-CON Events announced today that CDS Global Cloud, an Infrastructure as a Service provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. CDS Global Cloud is an IaaS (Infrastructure as a Service) provider specializing in solutions for e-commerce, internet gaming, online education and other internet applications. With a growing number of data centers and network points around the world, ...
Sep. 28, 2016 10:30 AM EDT Reads: 2,924
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
Sep. 28, 2016 10:15 AM EDT Reads: 3,245
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Sep. 28, 2016 10:00 AM EDT Reads: 4,397
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, discussed the importance of WebRTC and how it enables companies to focus...
Sep. 28, 2016 10:00 AM EDT Reads: 2,212
Big Data has been changing the world. IoT fuels the further transformation recently. How are Big Data and IoT related? In his session at @BigDataExpo, Tony Shan, a renowned visionary and thought leader, will explore the interplay of Big Data and IoT. He will anatomize Big Data and IoT separately in terms of what, which, why, where, when, who, how and how much. He will then analyze the relationship between IoT and Big Data, specifically the drilldown of how the 4Vs of Big Data (Volume, Variety,...
Sep. 28, 2016 10:00 AM EDT Reads: 1,086
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
Sep. 28, 2016 09:45 AM EDT Reads: 5,094
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
Sep. 28, 2016 09:15 AM EDT Reads: 3,169
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
Sep. 28, 2016 09:00 AM EDT Reads: 3,846
Ask someone to architect an Internet of Things (IoT) solution and you are guaranteed to see a reference to the cloud. This would lead you to believe that IoT requires the cloud to exist. However, there are many IoT use cases where the cloud is not feasible or desirable. In his session at @ThingsExpo, Dave McCarthy, Director of Products at Bsquare Corporation, will discuss the strategies that exist to extend intelligence directly to IoT devices and sensors, freeing them from the constraints of ...
Sep. 28, 2016 08:45 AM EDT Reads: 2,555
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
Sep. 28, 2016 08:45 AM EDT Reads: 1,135
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...
Sep. 28, 2016 08:45 AM EDT Reads: 1,204
Technology vendors and analysts are eager to paint a rosy picture of how wonderful IoT is and why your deployment will be great with the use of their products and services. While it is easy to showcase successful IoT solutions, identifying IoT systems that missed the mark or failed can often provide more in the way of key lessons learned. In his session at @ThingsExpo, Peter Vanderminden, Principal Industry Analyst for IoT & Digital Supply Chain to Flatiron Strategies, will focus on how IoT de...
Sep. 28, 2016 08:30 AM EDT Reads: 1,158
In his session at @ThingsExpo, Kausik Sridharabalan, founder and CTO of Pulzze Systems, Inc., will focus on key challenges in building an Internet of Things solution infrastructure. He will shed light on efficient ways of defining interactions within IoT solutions, leading to cost and time reduction. He will also introduce ways to handle data and how one can develop IoT solutions that are lean, flexible and configurable, thus making IoT infrastructure agile and scalable.
Sep. 28, 2016 08:30 AM EDT Reads: 1,578
Complete Internet of Things (IoT) embedded device security is not just about the device but involves the entire product’s identity, data and control integrity, and services traversing the cloud. A device can no longer be looked at as an island; it is a part of a system. In fact, given the cross-domain interactions enabled by IoT it could be a part of many systems. Also, depending on where the device is deployed, for example, in the office building versus a factory floor or oil field, security ha...
Sep. 28, 2016 08:15 AM EDT Reads: 543
An IoT product’s log files speak volumes about what’s happening with your products in the field, pinpointing current and potential issues, and enabling you to predict failures and save millions of dollars in inventory. But until recently, no one knew how to listen. In his session at @ThingsExpo, Dan Gettens, Chief Research Officer at OnProcess, will discuss recent research by Massachusetts Institute of Technology and OnProcess Technology, where MIT created a new, breakthrough analytics model f...
Sep. 28, 2016 08:00 AM EDT Reads: 2,061
There are several IoTs: the Industrial Internet, Consumer Wearables, Wearables and Healthcare, Supply Chains, and the movement toward Smart Grids, Cities, Regions, and Nations. There are competing communications standards every step of the way, a bewildering array of sensors and devices, and an entire world of competing data analytics platforms. To some this appears to be chaos. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Bradley Holt, Developer Advocate a...
Sep. 28, 2016 07:45 AM EDT Reads: 2,297
Fifty billion connected devices and still no winning protocols standards. HTTP, WebSockets, MQTT, and CoAP seem to be leading in the IoT protocol race at the moment but many more protocols are getting introduced on a regular basis. Each protocol has its pros and cons depending on the nature of the communications. Does there really need to be only one protocol to rule them all? Of course not. In his session at @ThingsExpo, Chris Matthieu, co-founder and CTO of Octoblu, walk you through how Oct...
Sep. 28, 2016 07:45 AM EDT Reads: 2,265