Welcome!

Agile Computing Authors: Liz McMillan, Pat Romanski, Elizabeth White, AppNeta Blog, Yeshim Deniz

News Feed Item

Giving potentially dangerous employees organizational socialization and close supervision can avoid tragedy, UT Arlington researchers say

ARLINGTON, Texas, March 17, 2014 /PRNewswire-USNewswire/ -- Two UT Arlington management professors argue that employers can prevent workplace violence by keeping dangerous employees positively engaged and closely supervising them to ensure they get the help they need.

M. Ann McFadyen and James Campbell Quick, UT Arlington management professors

James Campbell Quick and M. Ann McFadyen of the College of Business management department analyzed FBI reports, case studies and human resource records to focus on the estimated 1 to 3 percent of employees prone to workplace acts of aggression, such as homicide, suicide or destruction of property.

The team advances the case for "mindfully observing" employees and found that human resources professionals and supervisors can advance health, wellbeing, and performance while averting danger and violence by identifying and managing high-risk employees, anticipating their needs and providing support and resources.

"The cause of these problems are understandable and predictable," said Quick, a Distinguished Professor of Leadership and Organizational Behavior. "And many times these violent incidents shouldn't be viewed as random or surprises."

The paper, "No Accident: Health, Wellbeing, Performance … and Danger," is published by the Journal of Organizational Effectiveness: People and Performance. The two teamed with Oklahoma State University's Debra Nelson on the study. Nelson is the Spears School of Business Associates' Chaired Professor of Business Administration and Distinguished Professor of Management. She also was the 2004 Goolsby Distinguished Visiting Professor.

"Corporations need to plug troubled employees into the social network immediately so they don't store up these negative feelings whenever and wherever they get them," said Quick, who also holds the John and Judy Goolsby-Jacqualyn A. Fouse Endowed Chair in the Goolsby Leadership Academy. Quick also is a distinguished visiting scholar at Lancaster University Management School in the United Kingdom.

College of Business Dean Rachel Croson said this type of research adds insight for businesses in the real world.

"Businesses often look at these problems only after they occur," Croson said. "This research offers companies action steps they can take to prevent such tragedies from occurring. It not only helps people but could save lives."

McFadyen's role in the research was looking at positive and negative deviant behaviors among employees. Positive deviant acts will often benefit the organization (i.e. going out of one's way to help another). Conversely, negative deviant acts will likely have an adverse impact on the organization and have the potential to put the organization or others in danger.

The study noted that the low intense negative deviant act of incivility is often the starting point of the escalation to more dangerous and violent behavior.

"Incivility toward another includes gossiping, texting in meetings, withholding information, ignoring or simply a general lack of respect or regard for others," McFadyen said. "What is concerning is that incivility is on the rise in the workplace, with the majority of employees reporting that they have been the target of incivility by another."

Research indicates that most organizations have training on ethics and diversity, yet few provide training on incivility.

McFadyen said the study gives guidance on how to train supervisors to recognize and monitor incivility.

"Incivility, left unchecked, may lead to more dangerous acts," McFadyen said. "Research indicates that, while not all acts of incivility lead to violent acts, all violent acts in the workplace were preceded by acts of incivility."

One challenge, Quick said, is that employees often cannot be pre-screened for these tendencies. He said dangerous employees don't often show the inclination for dangerous behavior during the interview process.

"It's often something that those employees get once they're in a job," Quick said. "That's why socialization and making sure employees air out what's bothering them are two big factors in whether the behavior eventually becomes an incident."

Quick said it's imperative for organizations to keep the employees talking about what it is that's bothering them.

"You can't allow the dangerous employee to bury the issue," Quick said. "And sometimes organizations have a problem in wanting to see the issue come to the surface. Organizations have to admit they be part of the problem."

Quick and the team take actual cases where dangerous employees took action that ended in a wrongful death, sexual assault and management harassment. The team also looked at one positive organizational case where harm and death were averted.

In addition, the study also shows what organizations and people need to do to right themselves after dangerous employees' behavior leads to a violent incident.

Quick said the study outlines a four-step approach if the worse should happen:

  • Contain the perpetrator or problem.
  • Provide physical and mental caregiving for victims of the incident.
  • Encourage forgiveness of the dangerous employee. Forgiveness is not condoning, excusing, denying, minimizing or forgetting a wrong.
  • Learning from the dangerous employee's incident.

The University of Texas at Arlington is a comprehensive research institution and the second largest institution in The University of Texas System. The Chronicle of Higher Education ranked UT Arlington as the seventh fastest-growing public research university in 2013. U.S. News & World Report ranks UT Arlington fifth in the nation for undergraduate diversity. Visit www.uta.edu to learn more. Follow #UTAdna on Twitter.

UT Arlington logo

Photo - http://photos.prnewswire.com/prnh/20140317/DC84973  
Logo - http://photos.prnewswire.com/prnh/20131118/MM19164-b

Contact: Herb Booth, hbooth@uta.edu, 817-272-7075

SOURCE The University of Texas at Arlington

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
“We're a global managed hosting provider. Our core customer set is a U.S.-based customer that is looking to go global,” explained Adam Rogers, Managing Director at ANEXIA, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at 20th Cloud Expo, Ed Featherston, director/senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, discussed how leveraging the Industrial Internet and...
910Telecom exhibited at the 19th International Cloud Expo, which took place at the Santa Clara Convention Center in Santa Clara, CA, in November 2016. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and exchanges.
WebRTC is about the data channel as much as about video and audio conferencing. However, basically all commercial WebRTC applications have been built with a focus on audio and video. The handling of “data” has been limited to text chat and file download – all other data sharing seems to end with screensharing. What is holding back a more intensive use of peer-to-peer data? In her session at @ThingsExpo, Dr Silvia Pfeiffer, WebRTC Applications Team Lead at National ICT Australia, looked at differ...
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
SYS-CON Events announced today that CA Technologies has been named "Platinum Sponsor" of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, New York, and 21st International Cloud Expo, which will take place in November in Silicon Valley, California.
The security needs of IoT environments require a strong, proven approach to maintain security, trust and privacy in their ecosystem. Assurance and protection of device identity, secure data encryption and authentication are the key security challenges organizations are trying to address when integrating IoT devices. This holds true for IoT applications in a wide range of industries, for example, healthcare, consumer devices, and manufacturing. In his session at @ThingsExpo, Lancen LaChance, vic...
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @CloudExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smart...
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, discussed the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports.
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settle...
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
SYS-CON Events announced today that Outlyer, a monitoring service for DevOps and operations teams, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Outlyer is a monitoring service for DevOps and Operations teams running Cloud, SaaS, Microservices and IoT deployments. Designed for today's dynamic environments that need beyond cloud-scale monitoring, we make monitoring effortless so you...