|By Tim Hinds||
|February 17, 2014 09:45 AM EST||
October 1, 2013, was the most anticipated date for the Obama administration since his re-election. It was to be the day every American would have access to health care on one centralized website. However, according to at least one report only six people enrolled in Obamacare on the first day. Then shortly after, the entire website crashed along with its infrastructure.
The massive crash happened because within the first 10 days of launch HealthCare.gov had over 14.6 million unique views. Something the Obama administration was not prepared for, nor the testers.
The website should have been able to handle tens of thousands of people at once, but in a trial test before the launch a mere 500 users caused the website to crash. In testimony before U.S. Congress, the contractors responsible for HealthCare.gov said they didn't have enough time to fully test the website. The inability to properly load test the website well before the launch date of October 1st led to one of the worst federal website debacles of all time.
What Went Wrong
The HealthCare.gov website was designed to provide Americans with a simple solution as a one-stop-shop for health care insurance, but as we all know it wasn't that simple.
The site was built by 55 contractors and is considered one of the most complex software projects ever undertaken for the federal government, which might be where their problems all started.
According to Louis Woodhill, a contributor to Forbes magazine, the Obamacare website is comparable to the Soviet Union. "In their effort to build an IT system to implement Obamacare, the U.S Department of Health and Human Services was trying to do the same thing as the USSR's Gosplan agency: elicit coordinated, purposeful action from a collection of entities that don't know each other, don't trust each other, have conflicting objectives, and face diverging incentives."
Mixing contractors wasn't their only issue, the Obama administration continued to make a series of rookie mistakes that led to the demise of the website.
Incorrectly Assessing User Behavior. First, the administrators in charge of the website decided in late September to exclude the feature that would let people shop for health plans before registering for an online account. This lead to a bottleneck in the process because more people than expected had to go through the registration process before they could even browse through plans.
Broken Systems Integration. Second, the registration process was flawed. The consumer was supposed to enter basic account information, a security question and so on, but the communication between the systems responsible for storing this information wasn't working properly. This resulted in thousands of users who were unable to successfully create an account.
Rebuilding Components from Scratch When Proven Systems Were Available. Last, the Data Services Hub, which is a proven identity service available to the government for consumer applications, was surprisingly not used to its full extent. Instead, the website builders created new software systems meant to do exactly the same thing. In an article by Mashable the author emphasizes the fact that if the HealthCare.gov site had in fact fully leveraged the Data Hub, then it wouldn't have been such a mess.
With all of these missteps and rookie mistakes under consideration, what is known is the fact that HealthCare.gov was overwhelmed with the amount of visitors to one site.
Why the Government Should Have Made Load Testing a Priority
It seems like those responsible for deploying the site didn't really appreciate the importance of load testing, which is especially surprising when you consider that the website had in fact failed a pre-launch load test miserably. Of course, politics came into play as the deadline for the website was non-negotiable. But with all the red flags warning of failure, load testing should have played a much more critical role and here's why:
Prioritization of Problems and Fixes
A big issue with HealthCare.gov was that the contractors claimed they didn't have enough time and felt extreme pressure to roll out the website before it was properly tested. If load testing occurred earlier in the website development phase, testers would have been able to identify the parts of the website that were not working properly.
The major pain point in the entire HealthCare.gov website was the registration process that millions of Americans attempted to fill out. Had they load tested the website months out from the launch, the team would have been able to identify the root causes of performance issues and determine whether they were in application code or the app servers and infrastructure components.
Earlier Identification of Issues
This chart illustrates how much it costs the paying client to fix a bug according to the stage of development. At the operation stage, a bug can cost clients more than 150 times as much as a bug caught in the requirement stage.
Had the testers broken down their tests into smaller test cases, over time the administration might have taken the time to listen and understand that these little bugs needed to be fixed prior to the public launch.
Decisions Made from Intelligence on the Ground
We know the tension between testers and business owners can be pretty intense. The funders of the website want it up and running right away, but testers want to properly identify errors and have enough time to fix the issues that arise.
The administration decided to completely ignore the classic project management triangle.
The only way to increase the scope of a project without changing the due date would be to add more resources. Since the administration was rigid on all three sides of the triangle, the quality of the website suffered.
It's no wonder this website failed. The dynamics between the testers and heads of HealthCare.gov were strained, and it appeared the Obama administration chose to ignore testers who knew the website was not ready.
The HealthCare.gov website isn't through the woods just yet. According to The Washington Post, the website has been flagged by over 22,000 people trying to correct errors the system made when they were signing up for a new federally-mandated health care plan.
Apparently, federal workers aren't able to access consumer data manually. "An unknown number of customers who are trying to get help through less formal means - by calling the health care marketplace directly - are told that HealthCare.gov's computer system isn't yet allowing federal workers to go into enrollment records and change them."
What needs to be understood here is that it's important to test early and often. If tests would have been conducted throughout the entire website development, the Obama administration would have avoided such an embarrassing and reputation-tarnishing event.
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
Feb. 28, 2017 02:15 AM EST Reads: 689
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
Feb. 28, 2017 02:15 AM EST Reads: 5,065
"A lot of times people will come to us and have a very diverse set of requirements or very customized need and we'll help them to implement it in a fashion that you can't just buy off of the shelf," explained Nick Rose, CTO of Enzu, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Feb. 28, 2017 02:15 AM EST Reads: 7,086
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
Feb. 27, 2017 11:45 PM EST Reads: 903
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
Feb. 27, 2017 11:00 PM EST Reads: 9,163
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and sh...
Feb. 27, 2017 09:15 PM EST Reads: 4,177
Big Data, cloud, analytics, contextual information, wearable tech, sensors, mobility, and WebRTC: together, these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at @ThingsExpo, Erik Perotti, Senior Manager of New Ventures on Plantronics’ Innovation team, provided an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it m...
Feb. 27, 2017 08:00 PM EST Reads: 7,968
WebRTC is about the data channel as much as about video and audio conferencing. However, basically all commercial WebRTC applications have been built with a focus on audio and video. The handling of “data” has been limited to text chat and file download – all other data sharing seems to end with screensharing. What is holding back a more intensive use of peer-to-peer data? In her session at @ThingsExpo, Dr Silvia Pfeiffer, WebRTC Applications Team Lead at National ICT Australia, looked at differ...
Feb. 27, 2017 07:45 PM EST Reads: 7,387
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Feb. 27, 2017 07:30 PM EST Reads: 2,278
SYS-CON Events announced today that IoT Now has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. IoT Now explores the evolving opportunities and challenges facing CSPs, and it passes on some lessons learned from those who have taken the first steps in next-gen IoT services.
Feb. 27, 2017 07:15 PM EST Reads: 2,007
SYS-CON Events announced today that WineSOFT will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Based in Seoul and Irvine, WineSOFT is an innovative software house focusing on internet infrastructure solutions. The venture started as a bootstrap start-up in 2010 by focusing on making the internet faster and more powerful. WineSOFT’s knowledge is based on the expertise of TCP/IP, VPN, SSL, peer-to-peer, mob...
Feb. 27, 2017 07:00 PM EST Reads: 2,225
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, discussed the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports.
Feb. 27, 2017 07:00 PM EST Reads: 2,613
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
Feb. 27, 2017 06:30 PM EST Reads: 2,157
WebRTC sits at the intersection between VoIP and the Web. As such, it poses some interesting challenges for those developing services on top of it, but also for those who need to test and monitor these services. In his session at WebRTC Summit, Tsahi Levent-Levi, co-founder of testRTC, reviewed the various challenges posed by WebRTC when it comes to testing and monitoring and on ways to overcome them.
Feb. 27, 2017 06:15 PM EST Reads: 8,319
In his session at @ThingsExpo, Steve Wilkes, CTO and founder of Striim, will delve into four enterprise-scale, business-critical case studies where streaming analytics serves as the key to enabling real-time data integration and right-time insights in hybrid cloud, IoT, and fog computing environments. As part of this discussion, he will also present a demo based on its partnership with Fujitsu, highlighting their technologies in a healthcare IoT use-case. The demo showcases the tracking of patie...
Feb. 27, 2017 04:45 PM EST Reads: 1,529
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settle...
Feb. 27, 2017 04:45 PM EST Reads: 1,890
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
Feb. 27, 2017 03:30 PM EST Reads: 2,350
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
Feb. 27, 2017 02:45 PM EST Reads: 2,671
SYS-CON Events announced today that Cloud Academy will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud computing technologies. Ge...
Feb. 27, 2017 02:30 PM EST Reads: 2,030
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Feb. 27, 2017 01:45 PM EST Reads: 2,568