|By Michael Bushong||
|February 5, 2014 09:00 AM EST||
The biggest difference between high-performance teams and more average teams is that the high-performance group actually acts like a team.
That statement is so obvious, I am going to let it stand on its own.
If you look at most groups, they tend to act less like teams and more like loose affiliations of individuals that are connected through a common manager. The manager is an orchestrator, maybe even a facilitator at times, but that doesn’t mean the group is really a team. Rather, they are individual contributors that are linked by a common task management protocol.
Too many people make the mistake of thinking that teams are natural byproducts of a reporting structure. We should be clear: a reporting structure is useful for defining lines of communication and determining who is responsible for the administrative tasks of people management (expense reports, PTO requests, reviews, and so on). But a reporting structure has nothing at all to do with forming a team. Think of reporting structure more as a necessary evil because of the HR systems that we use.
Real teams are formed around a common purpose, not a common manager. A group of people all committed to a single end goal is a team. Who they report to is irrelevant; it’s the objective or the mission that defines the team. This is why open source projects can be effective. Even when people report into entirely different corporate entities, they are capable of working together to deliver a common objective. That is teamwork.
But what separates the good teams from the bad teams?
The best teams work in concert to accomplish something. They work in concert. This is different from the way many “teams” operate (quotes used for emphasis). Think about how a typical team works. There is some team lead who works to break the objective down into a set of tasks. These tasks are then farmed out to the team members based on their skill set or interest or seniority or whatever. The hope is that by pushing the individual activities out, people can execute against their parts in parallel, effectively speeding up the project.
The subtle point here is that the first thing the leader does is break the objective down into parts so that the team can go off and act independently. This isn’t teamwork; this is a hub-and-spoke management model. In fact, for many teams, the only time they come together as an actual team is on weekly staff or project calls designed to solicit status from each of the isolated individuals.
How do you know this isn’t teamwork? How many of us has been on one of these status calls, bored to tears because 97% of the discussion is irrelevant to us? We hate listening to people give status because we don’t actually care that much about what they are doing. It doesn’t impact us, so we find the detail irrelevant at best and absolutely maddening at worse. When someone takes time to get into the details of what they are doing, we think they are either grandstanding or rat-holing. If you ever have felt these things, you know you are not part of a team.
Real teams work together. They are engaged not just in their tasks but also more broadly in the initiative as a whole. They talk. They brainstorm. They strategize. They celebrate each other’s success. They share in each other’s setbacks. The real measure of a team is how well they collaborate.
Collaboration hinges on the free exchange of ideas. And there is no greater killer of collaboration than judgment.
Whenever people work in a group setting, they are taking on risk. The challenge of teams is that your performance is public. It is difficult to hide when everything you do is out in the open. When you perform well, it is exhilarating because everyone sees it. But when you fall short, it is terrifying because everyone sees it. And if those failures carry with them too much judgment, the person will naturally pull back until they are an individual working alongside a team.
When you give critical feedback, it is important to be specific and honest. But it is equally important to withhold judgment. You want to comment on the performance without judging the individual. You want to talk about actions, but refrain from commenting on character. When someone falls short – even if it is more frequent than it ought to be – you want to talk about the performance and not the individual. Someone might not be prepared, but that does not necessarily indicate laziness or lack of dedication. An individual might offer up a poorly thought out idea, but that does not mean the person is inferior or incapable. Talk about the idea, not the person. By keeping the discussion about the performance, you can have a very candid conversation without assailing the individual.
This is important because when people feel attacked, they either fight back or fall back. In the case where they fight back, the ensuing discussion is emotional. Neither side will be able to land points. There is nothing productive about this kind of exchange. If the person falls back, you run the risk of them withdrawing over time to the point where they don’t offer up thoughts or effort at allt. If this happens, you revert from team to collection of individuals.
As a leader, people will key off of your response. How do you treat your team’s setbacks? Do you offer up feedback along with a healthy side serving of judgment? Or do you comment on the performance and leave the individual out of it?
The answer might not be as clear as you think. It is difficult to self-diagnose because we frequently carry judgment not in our words but in our tone or facial expressions. If you are thinking it, people will be reading it, regardless of whether the words ever actually come out of your mouth.
There are ways to see how you are doing. If you ask your team about the status of something that is late, do you get a 15-second response or a 2-minute response? If the person you are querying gives you a lengthy description of everything they have done over the past week, she is justifying the lateness. That justification is because she is afraid of being judged. If this is a typical response, you might not be fostering the kind of judgment-free environment that you think. If instead, she gives a short answer about the status (“I haven’t finished yet, but I expect to finish by tomorrow.”), you are creating a safe space to talk freely.
When people can talk openly without fear of being judged, they naturally become more generous in sharing their thoughts. This makes collaboration easier. And ultimately this transforms groups of individuals into teams.
[Today's fun fact: Owls are one of the only birds who can see the color blue. Yeah, I don't know what the other ones are either. Our PR firm only gave me half of the fact apparently.]
The post Creating high-performance teams: Get rid of judgment appeared first on Plexxi.
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
Jun. 26, 2016 05:00 PM EDT Reads: 1,292
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
Jun. 26, 2016 05:00 PM EDT Reads: 1,203
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
Jun. 26, 2016 04:30 PM EDT Reads: 936
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Jun. 26, 2016 04:00 PM EDT Reads: 1,299
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
Jun. 26, 2016 04:00 PM EDT Reads: 1,239
Connected devices and the industrial internet are growing exponentially every year with Cisco expecting 50 billion devices to be in operation by 2020. In this period of growth, location-based insights are becoming invaluable to many businesses as they adopt new connected technologies. Knowing when and where these devices connect from is critical for a number of scenarios in supply chain management, disaster management, emergency response, M2M, location marketing and more. In his session at @Th...
Jun. 26, 2016 03:00 PM EDT Reads: 954
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his Day 2 Keynote at @ThingsExpo, Henrik Kenani Dahlgren, Portfolio Marketing Manager at Ericsson, discussed how to plan to cooperate, partner, and form lasting all-star teams to change t...
Jun. 26, 2016 02:00 PM EDT Reads: 1,127
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
Jun. 26, 2016 01:00 PM EDT Reads: 769
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Jun. 26, 2016 12:00 PM EDT Reads: 1,282
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
Jun. 26, 2016 12:00 PM EDT Reads: 1,106
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...
Jun. 26, 2016 12:00 PM EDT Reads: 1,337
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
Jun. 26, 2016 12:00 PM EDT Reads: 1,073
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
Jun. 26, 2016 11:00 AM EDT Reads: 1,084
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
Jun. 26, 2016 09:45 AM EDT Reads: 607
There are several IoTs: the Industrial Internet, Consumer Wearables, Wearables and Healthcare, Supply Chains, and the movement toward Smart Grids, Cities, Regions, and Nations. There are competing communications standards every step of the way, a bewildering array of sensors and devices, and an entire world of competing data analytics platforms. To some this appears to be chaos. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Bradley Holt, Developer Advocate a...
Jun. 26, 2016 08:45 AM EDT Reads: 737
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
Jun. 25, 2016 03:00 PM EDT Reads: 1,597
SYS-CON Events announced today that ReadyTalk, a leading provider of online conferencing and webinar services, has been named Vendor Presentation Sponsor at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. ReadyTalk delivers audio and web conferencing services that inspire collaboration and enable the Future of Work for today’s increasingly digital and mobile workforce. By combining intuitive, innovative tec...
Jun. 24, 2016 01:00 PM EDT Reads: 1,355
Amazon has gradually rolled out parts of its IoT offerings, but these are just the tip of the iceberg. In addition to optimizing their backend AWS offerings, Amazon is laying the ground work to be a major force in IoT - especially in the connected home and office. In his session at @ThingsExpo, Chris Kocher, founder and managing director of Grey Heron, explained how Amazon is extending its reach to become a major force in IoT by building on its dominant cloud IoT platform, its Dash Button strat...
Jun. 24, 2016 12:00 PM EDT Reads: 1,638
industrial company for a multi-year contract initially valued at over $4.0 million. In addition to DataV software, Bsquare will also provide comprehensive systems integration, support and maintenance services. DataV leverages advanced data analytics, predictive reasoning, data-driven diagnostics, and automated orchestration of remediation actions in order to improve asset uptime while reducing service and warranty costs.
Jun. 22, 2016 11:00 AM EDT Reads: 1,368
Vidyo, Inc., has joined the Alliance for Open Media. The Alliance for Open Media is a non-profit organization working to define and develop media technologies that address the need for an open standard for video compression and delivery over the web. As a member of the Alliance, Vidyo will collaborate with industry leaders in pursuit of an open and royalty-free AOMedia Video codec, AV1. Vidyo’s contributions to the organization will bring to bear its long history of expertise in codec technolo...
Jun. 19, 2016 12:45 PM EDT Reads: 1,274