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Agile Computing Authors: Elizabeth White, Liz McMillan, Dana Gardner, Sanjay Zalavadia, Stefano Stabellini

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Fruition Partners Awarded ServiceNow Master Services Partner Designation

Fruition Partners, a leading provider of technology-enabled services for the Service Management sector, and ServiceNow® (NYSE: NOW), the enterprise IT cloud company today announced that Fruition Partners has achieved the ServiceNow® Master Services Partner designation. Fruition Partners is the first exclusively dedicated ServiceNow partner to earn this top status.

The ServiceNow Master Services status designation recognizes Fruition Partners’ investment in training, certification programs, and achievement of consistently high customer satisfaction ratings in providing high-quality ServiceNow implementations. The designation also entitles Fruition Partners access to additional ServiceNow tools and resources, enabling the company to accelerate IT service automation engagements.

“ServiceNow can drive phenomenal change across the enterprise and dramatically change the way IT serves the business. We value adept, forward-thinking partners to propel IT transformation, and Fruition Partners has consistently helped customers to achieve greater potential, so we are proud to award them Master Services Partner status,” said David Schneider, senior vice president of Worldwide Sales and Services, ServiceNow. “Already, Fruition Partners has built over 25 service relationship management applications on the ServiceNow platform to address needs outside of the IT domain, including time and expense tracking, onboarding, retail chain automation and custom kiosks. Fruition Partners has demonstrated a commitment to ServiceNow coupled with strong, innovative product expertise and the ability to get organizations up and running quickly on the platform, even in the most complex organizational environments.”

Fruition Partners, founded in 2003 and focused exclusively on ServiceNow since 2009, has consistently grown its customer base to more than 600 organizations. With more than 400 ServiceNow implementations and more than 900 ServiceNow projects to its credit, Fruition Partners is the only firm focused solely on development and integration of the ServiceNow platform. The company's Master Services Partner status was achieved by demonstrating consistently high customer satisfaction ratings and having at least 30 staff certified by ServiceNow, a measure that Fruition Partners far exceeded. Finally, Master Services Partners must provide a significant impact on license revenue for the fast-growing cloud platform.

“We made the strategic decision to focus exclusively on ServiceNow because it enables us to develop unsurpassed knowledge of this leading service management technology,” explains Marc Talluto, chief executive officer of Fruition Partners. “That decision has paid off, and we’re pleased to be acknowledged by ServiceNow with their first Master Services Partner designation.”

Patrick Stonelake, Co-Founder of Fruition Partners and owner of the ServiceNow alliance for the firm, noted: “The chief benefit of this recognition is that our current and future customers will have even more confidence in Fruition Partners, validating their decision to work with a services partner strongly endorsed and trusted by ServiceNow.”

Fruition Partners will showcase its robust services and innovative technology capability to elevate service management across the enterprise at ServiceNow’s Knowledge14® conference, taking place April 27-May 1, 2014 in San Francisco. Knowledge14 is the largest gathering of IT professionals using cloud services for enterprise IT service automation.

Additional Resources:

Fruition Service Relationship Management Showcase – examples of service automation beyond IT

Video interview with Fruition Partners CEO, Marc Talluto at Knowledge13

About Fruition Partners

Fruition Partners is a technology-enabled services firm focused on elevating Service Management to the cloud. The company combines practical experience with technology-enabled tools and services to help organizations attain sustainable success throughout the entire Service Management process. With more than 400 ServiceNow implementations to its credit, Fruition is a Preferred Service Partner of the leading enterprise IT cloud company. Fruition’s depth of experience and team of more than 200 cloud-integration experts, accelerate service management to the cloud and ensure clients experience the cost and performance benefits quickly and easily. Named one of America’s fastest-growing private companies on the Inc. 500|5000 list debuting at #480, Fruition Partners is a trusted partner to some of the world’s most respected organizations including Target, General Electric (GE), Delphi, Fox and Tulane University. For more information on Fruition Partners visit http://www.fruitionpartners.com, follow the company on Twitter @FruitionPartner or call toll free 1-888-604-0055.

About ServiceNow

ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise. ServiceNow transforms IT from the department of no to the department of now. For more information, visit www.servicenow.com.

ServiceNow, Knowledge and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.

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