|By Vu Lam
|December 12, 2013 08:09 AM EST
It made headlines for all the wrong reasons when it launched on October 1, but things could have been so different for the HealthCare.gov website if only it had been tested properly before release. Users trying to enroll encountered all sorts of glitches, including very slow page updates, "page not found" errors and frequent crashes.
Early server outages were blamed on an unexpectedly high volume of traffic as nearly 5 million Americans tried to access the website on day one, but it soon emerged that serious flaws existed in the software, and the security was not properly assessed or signed off.
According to CBS, the security testing was never completed. Fox uncovered a testing bulletin from the day before the launch that revealed the site could only handle 1,100 users "before response time gets too high." The Washington Examiner revealed, via an anonymous source, that the full testing was delayed until just a few days before the launch and instead of the 4 to 6 months of testing that should have been conducted it was only tested for 4 to 6 days.
Amid the apologies, the resignations, and the frantic efforts to fix it up by the end of November, there are serious and important lessons to be learned. A proper testing plan with a realistic schedule would have prevented this catastrophe.
Start with an Estimate
It's incredibly rare for any software to be released with zero defects, but major functional bugs and inadequate security is certainly avoidable if you plan correctly. That starts with a realistic estimate of the scope of the testing that's required. The QA department must be consulted and asked to use their experience to provide a picture of how much testing is needed.
That plan will be based on documentation outlining the requirements of the software and discussion with the developers, as well as the wealth of experience that testing professionals possess. If requirements change significantly, or new requests are introduced, then the plan must be altered to cater for that. This is one major area where things obviously went awry. According to the Washington Examiner's source there were "ever-changing, conflicting and exceedingly late project directions. The actual system requirements for Oct. 1 were changing up until the week before."
This is a clear recipe for disaster.
Modern software development is typically based on Agile methodology where requirements are built into the system quickly and feedback informs the project going forward. This approach does not mesh with traditional testing where testers would work out a comprehensive test plan based on detailed documentation, and then carry out that testing in a predefined block at the end of the project.
To adapt testing for modern software development it pays to get testers involved earlier in the process. They need to understand the system and really identify with the end user. It's much more cost effective to fix flaws and bugs sooner rather than later.
There's a logistical consideration as well. Each new build means a full regression test, bug fix verification, and a healthy dose of exploratory testing to make sure the new features are working as intended. It's important for the test team to scale up as the amount of work grows, and as much of the regression testing as possible should be automated to reduce the workload.
With a fast-paced development it is absolutely vital to get experienced testers and have them perform some level of exploratory testing. This combines their knowledge about how the system should work with educated guesses about where it might fail. It's also very useful when documentation is lacking because testers can effectively design and execute tests at the same time.
Targeted exploratory testing is the perfect complement to scripted testing. It requires some creative thinking and some freedom for the tester, but it can be a great way of emulating an end user and ensuring that specific features and functions actually deliver what they're supposed to. Properly recorded by good cloud-based testing tools, the data can be used to provide clarity for developers trying to fix problems, and it can serve as the basis of scripted testing or even automated tests in the future.
A project such as this, where disparate teams have to work together toward a common goal, can be an integration nightmare. Test management can be a real challenge, so the right tool is invaluable. The full lifecycle of every defect or requirement should be recorded to produce a clear chain from the original feature request, through the test case, to the defect, and on to repeated test cycles. It has to be clear who is responsible for each action every step of the way, so the blame game can be avoided entirely.
The ultimate aim is traceability, usability, and transparency.
If this data is gathered then it becomes easier to apply root cause analysis at a later date and discover where things went wrong. Remember that the earlier you can catch and fix the defect, the cheaper and easier it is to do. Identifying the root causes of the problems with the HealthCare.gov website requires an objective analysis of the original requirements, the documentation, the code implementation and integration, the test planning, and the test cycles. Understanding what went wrong through this process could ensure that the same mistakes are not made again in the future.
Knowing When to Pull the Trigger
Kathleen Sebelius, the health and human services secretary, apologized for her part in the botched website launch, but the real problem, and her cardinal sin, was to tell Obama that the website was ready to be launched in the first place.
QA departments are not the gatekeepers for projects, business decisions are always going to trump everything else, and the pressure to deliver ensures that every project launches with defects in it, but you ignore them at your peril. If the testers had been consulted about the state of the website and the back end before launch, you can bet they would have pointed out that it wasn't ready for prime time. A one- or two-month delay would undoubtedly have been greeted with some alarm and criticism, but it would have caused far less damaging PR than releasing an unfinished and potentially insecure product.
The age of Digital Disruption is evolving into the next era – Digital Cohesion, an age in which applications securely self-assemble and deliver predictive services that continuously adapt to user behavior. Information from devices, sensors and applications around us will drive services seamlessly across mobile and fixed devices/infrastructure. This evolution is happening now in software defined services and secure networking. Four key drivers – Performance, Economics, Interoperability and Trust ...
Apr. 28, 2017 07:45 PM EDT Reads: 866
@ThingsExpo has been named the Most Influential ‘Smart Cities - IIoT' Account and @BigDataExpo has been named fourteenth by Right Relevance (RR), which provides curated information and intelligence on approximately 50,000 topics. In addition, Right Relevance provides an Insights offering that combines the above Topics and Influencers information with real time conversations to provide actionable intelligence with visualizations to enable decision making. The Insights service is applicable to eve...
Apr. 28, 2017 07:45 PM EDT Reads: 2,901
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location.
With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
Apr. 28, 2017 07:30 PM EDT Reads: 1,486
SYS-CON Events announced today that Grape Up will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company specializing in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the U.S. and Europe, Grape Up works with a variety of customers from emergi...
Apr. 28, 2017 07:15 PM EDT Reads: 2,311
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
Apr. 28, 2017 07:00 PM EDT Reads: 1,148
With billions of sensors deployed worldwide, the amount of machine-generated data will soon exceed what our networks can handle. But consumers and businesses will expect seamless experiences and real-time responsiveness. What does this mean for IoT devices and the infrastructure that supports them? More of the data will need to be handled at - or closer to - the devices themselves.
Apr. 28, 2017 06:15 PM EDT Reads: 980
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
Apr. 28, 2017 04:15 PM EDT Reads: 1,379
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Analytic. Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
Apr. 28, 2017 04:00 PM EDT Reads: 1,395
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
Apr. 28, 2017 03:30 PM EDT Reads: 1,482
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Apr. 28, 2017 02:30 PM EDT Reads: 3,256
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Busine...
Apr. 28, 2017 02:15 PM EDT Reads: 1,172
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists will examine how DevOps helps to meet th...
Apr. 28, 2017 01:30 PM EDT Reads: 1,702
SYS-CON Events announced today that Juniper Networks (NYSE: JNPR), an industry leader in automated, scalable and secure networks, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY.
Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. The company co-innovates with customers and partners to deliver automated, scalable and secure network...
Apr. 28, 2017 12:45 PM EDT Reads: 1,664
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Apr. 28, 2017 11:45 AM EDT Reads: 1,406
SYS-CON Events announced today that Hitachi, the leading provider the Internet of Things and Digital Transformation, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd., offers an integrated portfolio of services and solutions that enable digital transformation through enhanced data management, governance, mobility and analytics. We help globa...
Apr. 28, 2017 11:30 AM EDT Reads: 2,516
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
Apr. 28, 2017 11:30 AM EDT Reads: 1,762
SYS-CON Events announced today that Hitachi Data Systems, a wholly owned subsidiary of Hitachi LTD., will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City.
Hitachi Data Systems (HDS) will be featuring the Hitachi Content Platform (HCP) portfolio. This is the industry’s only offering that allows organizations to bring together object storage, file sync and share, cloud storage gateways, and sophisticated search an...
Apr. 28, 2017 11:15 AM EDT Reads: 716
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Apr. 28, 2017 11:00 AM EDT Reads: 2,278
NHK, Japan Broadcasting, will feature the upcoming @ThingsExpo Silicon Valley in a special 'Internet of Things' and smart technology documentary that will be filmed on the expo floor between November 3 to 5, 2015, in Santa Clara. NHK is the sole public TV network in Japan equivalent to the BBC in the UK and the largest in Asia with many award-winning science and technology programs. Japanese TV is producing a documentary about IoT and Smart technology and will be covering @ThingsExpo Silicon Val...
Apr. 28, 2017 10:30 AM EDT Reads: 869
Most technology leaders, contemporary and from the hardware era, are reshaping their businesses to do software in the hope of capturing value in IoT. Although IoT is relatively new in the market, it has already gone through many promotional terms such as IoE, IoX, SDX, Edge/Fog, Mist Compute, etc. Ultimately, irrespective of the name, it is about deriving value from independent software assets participating in an ecosystem as one comprehensive solution.
Apr. 28, 2017 09:45 AM EDT Reads: 644