Welcome!

Web 2.0 Authors: Pat Romanski, Elizabeth White, Plutora Blog, Liz McMillan, Jnan Dash

Related Topics: Big Data Journal, Java, SOA & WOA, .NET, Virtualization, Web 2.0, Security

Big Data Journal: Article

What Business Leaders Want from IT Monitoring

From executive to business value dashboards

I recently came across Gartner research authored by analyst Colin Fletcher about the emergence of Business Value Dashboards (BVDs) that are replacing today's conventional executive dashboards. When analyst research mentions a developing IT trend, I take note. But I pay special attention when my own experience with customers validates what the analysts are saying.

We are still in the early stages but I agree that BVDs are here to stay and will eventually replace today's bottoms up executive dashboards that, quite frankly, most executives do not use. These first-generation dashboards, driven by existing IT operations monitors, were not focused on the needs of the business owner. They may have shown the status of underlying infrastructure generally, but not specifically as it related to services or revenue-generating applications, or in ways that they could consume the data. I like an analogy used in Gartner's research: of all the information presented on a car dashboard, what the dashboard highlights should depend on are the context and needs of the driver. A mechanic may care about oil pressure, while the race car driver cares about speed and RPMs.

According to Fletcher, unlike typical executive dashboards (EDs), BVDs are a purely subjective and metrics-driven approach to demonstrate the impact of infrastructure and operations (I&O) performance as it relates to actual business performance objectives.[1] Much like APM uses end-user experience as the driver, BVDs start with identified business performance measures and then link it with the line-of-business stakeholders' key I&O measures that drive results that are important to the business. In fact, Gartner is forecasting that by 2017, 40% of I&O organizations will replace their executive dashboards with new BVDs.[2]

In many ways, the advent of BVDs has been driven by the increasing influx of executives who did not start in IT operations but rather in other business functions. These business leaders found themselves in I&O management roles where they were either tasked with linking IT with business performance or were responsible for acquiring and/or managing what would have historically been considered IT oriented investments. These IT savvy business executives have a very different view of the world and are laser focused on IT performance reporting becoming aligned with basic business performance objectives. Compounding this is the reality that IT investments continue to be under tremendous cost pressure. As long as IT cannot demonstrate its value based on what the business cares about, then the business will not invest in it.

It's also not coincidence that the emergence of BVDs coincides with the emergence of IT Operations Analytics (ITOA) that is gaining significant momentum. As large enterprises recognize the business benefits that can be realized from better understanding the business impact of IT, demand for ITOA tools and technologies is accelerating with analysts forecasting a 10x growth in the next two years.

As a company specializing in IT analytics for large enterprises I am struck by the conceptual simplicity of BVDs and yet the organizational and operational obstacles that can prevent successful deployment. The vision of the real-time enterprise has been around for a while. Now, it can be actualized. Advancements in real-time IT analytics capable of correlating business, IT infrastructure, and application data are enabling a top-down approach that can monitor a business in real time instead of on a daily or weekly basis.

Today we are working with some of the worlds' largest payment platforms, telcos, and banks developing solutions that provide new levels of visibility into how critical customer facing and revenue impacting services are performing in real-time.

What's Next?
According to Gartner, the future of BVDs may be linked to advancements in analytics technology that will evolve beyond helping us correlate business performance and IT metrics. The next step is for analytics to perform a discovery function, identifying and suggesting correlations we had not even thought about. I especially liked how Fletcher put it, "The biggest value of analytics technology will come in helping us know what we didn't know to ask, or did know to look for, or not look for, and we need that just as much in figuring out what matters to our business stakeholders."[1]

References

  1. APMdigest - 9/26/13
  2. Gartner - First Steps in Building an I&O Business Value Dashboard. Published: 21 March 2013. Analyst(s): Colin Fletcher, Jeffrey M. Brooks.

More Stories By Nicola Sanna

Nicola (Nick) Sanna was named President and Chief Executive Officer of Netuitive in September 2002. Under his leadership Netuitive released its first commercial products and implemented a go-to-market strategy that has established Netuitive as the leader in predictive analytics software for IT. In addition to counting an impressive list of market leaders among its 300+ customers, Netuitive has been recognized as one of the 100 most innovative private technology companies (Red Herring) and its products have won several awards such as the Morgan Stanley Innovation Award (2011), Best Systems Management (Codie 2010, 2011) and Best of VMworld (2007, 2009, 2011).

A proven executive with multi-disciplinary experience, Nicola has had many successes in growing software companies in the United States and abroad. Most recently, he was President and CEO of e-Security (acquired by Novell), which pioneered and led the security information management software market. He joined e-Security from Allen Systems Group (ASG) where he ultimately served as Chief Operating Officer. At ASG, he initially established and ran the company's business in EMEA, driving it to exponential growth via effective direct and indirect sales strategies and targeted acquisitions. During his tenure, ASG grew from $9 million to $150 million and Nicola participated in the acquisition and integration of several public and private companies such as Viasoft, Beta Systems North America, MSP, Emprise, SISRO and of assets of CA/Platinum. Nicola sits on the North American board of the “Economy of Communion” Initiative, which promotes ethical and social entrepreneurship. He regularly lectures on the subject to undergraduate and graduate program students in business and economics at universities throughout the US.

Nicola has been named a 2008 Ernst & Young Entrepreneur of the Year finalist in the Greater Washington region. In 2002, he was recognized by the American Electronics Association as Entrepreneur of the Year for Florida. Fluent in English, French, German, Italian and Spanish, Nicola obtained a doctorate in economics and trade from the University of Rome La Sapienza and a degree in business administration and strategic planning from the R.U.L.P. Foundation, Rome.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
The Industrial Internet revolution is now underway, enabled by connected machines and billions of devices that communicate and collaborate. The massive amounts of Big Data requiring real-time analysis is flooding legacy IT systems and giving way to cloud environments that can handle the unpredictable workloads. Yet many barriers remain until we can fully realize the opportunities and benefits from the convergence of machines and devices with Big Data and the cloud, including interoperability, data security and privacy.
Today’s enterprise is being driven by disruptive competitive and human capital requirements to provide enterprise application access through not only desktops, but also mobile devices. To retrofit existing programs across all these devices using traditional programming methods is very costly and time consuming – often prohibitively so. In his session at @ThingsExpo, Jesse Shiah, CEO, President, and Co-Founder of AgilePoint Inc., discussed how you can create applications that run on all mobile devices as well as laptops and desktops using a visual drag-and-drop application – and eForms-buildi...
The 3rd International Internet of @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that its Call for Papers is now open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
Code Halos - aka "digital fingerprints" - are the key organizing principle to understand a) how dumb things become smart and b) how to monetize this dynamic. In his session at @ThingsExpo, Robert Brown, AVP, Center for the Future of Work at Cognizant Technology Solutions, outlined research, analysis and recommendations from his recently published book on this phenomena on the way leading edge organizations like GE and Disney are unlocking the Internet of Things opportunity and what steps your organization should be taking to position itself for the next platform of digital competition.
In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect at GE, and Ibrahim Gokcen, who leads GE's advanced IoT analytics, focused on the Internet of Things / Industrial Internet and how to make it operational for business end-users. Learn about the challenges posed by machine and sensor data and how to marry it with enterprise data. They also discussed the tips and tricks to provide the Industrial Internet as an end-user consumable service using Big Data Analytics and Industrial Cloud.
SYS-CON Media announced that Splunk, a provider of the leading software platform for real-time Operational Intelligence, has launched an ad campaign on Big Data Journal. Splunk software and cloud services enable organizations to search, monitor, analyze and visualize machine-generated big data coming from websites, applications, servers, networks, sensors and mobile devices. The ads focus on delivering ROI - how improved uptime delivered $6M in annual ROI, improving customer operations by mining large volumes of unstructured data, and how data tracking delivers uptime when it matters most.
Things are being built upon cloud foundations to transform organizations. This CEO Power Panel at 15th Cloud Expo, moderated by Roger Strukhoff, Cloud Expo and @ThingsExpo conference chair, addressed the big issues involving these technologies and, more important, the results they will achieve. Rodney Rogers, chairman and CEO of Virtustream; Brendan O'Brien, co-founder of Aria Systems, Bart Copeland, president and CEO of ActiveState Software; Jim Cowie, chief scientist at Dyn; Dave Wagstaff, VP and chief architect at BSQUARE Corporation; Seth Proctor, CTO of NuoDB, Inc.; and Andris Gailitis, C...
SYS-CON Media announced that Cisco, a worldwide leader in IT that helps companies seize the opportunities of tomorrow, has launched a new ad campaign in Cloud Computing Journal. The ad campaign, a webcast titled 'Is Your Data Center Ready for the Application Economy?', focuses on the latest data center networking technologies, including SDN or ACI, and how customers are using SDN and ACI in their organizations to achieve business agility. The Cisco webcast is available on-demand.
IoT is still a vague buzzword for many people. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed the business value of IoT that goes far beyond the general public's perception that IoT is all about wearables and home consumer services. He also discussed how IoT is perceived by investors and how venture capitalist access this space. Other topics discussed were barriers to success, what is new, what is old, and what the future may hold. Mike Kavis is Vice President & Principal Cloud Architect at Cloud Technology Pa...
The Internet of Things (IoT) is rapidly in the process of breaking from its heretofore relatively obscure enterprise applications (such as plant floor control and supply chain management) and going mainstream into the consumer space. More and more creative folks are interconnecting everyday products such as household items, mobile devices, appliances and cars, and unleashing new and imaginative scenarios. We are seeing a lot of excitement around applications in home automation, personal fitness, and in-car entertainment and this excitement will bleed into other areas. On the commercial side, m...
SYS-CON Events announced today that CodeFutures, a leading supplier of database performance tools, has been named a “Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. CodeFutures is an independent software vendor focused on providing tools that deliver database performance tools that increase productivity during database development and increase database performance and scalability during production.
Dale Kim is the Director of Industry Solutions at MapR. His background includes a variety of technical and management roles at information technology companies. While his experience includes work with relational databases, much of his career pertains to non-relational data in the areas of search, content management, and NoSQL, and includes senior roles in technical marketing, sales engineering, and support engineering. Dale holds an MBA from Santa Clara University, and a BA in Computer Science from the University of California, Berkeley.
The Internet of Things (IoT) promises to evolve the way the world does business; however, understanding how to apply it to your company can be a mystery. Most people struggle with understanding the potential business uses or tend to get caught up in the technology, resulting in solutions that fail to meet even minimum business goals. In his session at @ThingsExpo, Jesse Shiah, CEO / President / Co-Founder of AgilePoint Inc., showed what is needed to leverage the IoT to transform your business. He discussed opportunities and challenges ahead for the IoT from a market and technical point of vie...
"People are a lot more knowledgeable about APIs now. There are two types of people who work with APIs - IT people who want to use APIs for something internal and the product managers who want to do something outside APIs for people to connect to them," explained Roberto Medrano, Executive Vice President at SOA Software, in this SYS-CON.tv interview at Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Performance is the intersection of power, agility, control, and choice. If you value performance, and more specifically consistent performance, you need to look beyond simple virtualized compute. Many factors need to be considered to create a truly performant environment. In his General Session at 15th Cloud Expo, Harold Hannon, Sr. Software Architect at SoftLayer, discussed how to take advantage of a multitude of compute options and platform features to make cloud the cornerstone of your online presence.
In this Women in Technology Power Panel at 15th Cloud Expo, moderated by Anne Plese, Senior Consultant, Cloud Product Marketing at Verizon Enterprise, Esmeralda Swartz, CMO at MetraTech; Evelyn de Souza, Data Privacy and Compliance Strategy Leader at Cisco Systems; Seema Jethani, Director of Product Management at Basho Technologies; Victoria Livschitz, CEO of Qubell Inc.; Anne Hungate, Senior Director of Software Quality at DIRECTV, discussed what path they took to find their spot within the technology industry and how do they see opportunities for other women in their area of expertise.
DevOps Summit 2015 New York, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that it is now accepting Keynote Proposals. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete at launch. DevOps may be disruptive, but it is essential.
Almost everyone sees the potential of Internet of Things but how can businesses truly unlock that potential. The key will be in the ability to discover business insight in the midst of an ocean of Big Data generated from billions of embedded devices via Systems of Discover. Businesses will also need to ensure that they can sustain that insight by leveraging the cloud for global reach, scale and elasticity.
"BSQUARE is in the business of selling software solutions for smart connected devices. It's obvious that IoT has moved from being a technology to being a fundamental part of business, and in the last 18 months people have said let's figure out how to do it and let's put some focus on it, " explained Dave Wagstaff, VP & Chief Architect, at BSQUARE Corporation, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Advanced Persistent Threats (APTs) are increasing at an unprecedented rate. The threat landscape of today is drastically different than just a few years ago. Attacks are much more organized and sophisticated. They are harder to detect and even harder to anticipate. In the foreseeable future it's going to get a whole lot harder. Everything you know today will change. Keeping up with this changing landscape is already a daunting task. Your organization needs to use the latest tools, methods and expertise to guard against those threats. But will that be enough? In the foreseeable future attacks w...