Welcome!

Agile Computing Authors: SmartBear Blog, Moshe Kranc, Liz McMillan, Dana Gardner, Elizabeth White

Related Topics: @BigDataExpo, Java IoT, Microservices Expo, Microsoft Cloud, Containers Expo Blog, Agile Computing, Cloud Security

@BigDataExpo: Article

What Business Leaders Want from IT Monitoring

From executive to business value dashboards

I recently came across Gartner research authored by analyst Colin Fletcher about the emergence of Business Value Dashboards (BVDs) that are replacing today's conventional executive dashboards. When analyst research mentions a developing IT trend, I take note. But I pay special attention when my own experience with customers validates what the analysts are saying.

We are still in the early stages but I agree that BVDs are here to stay and will eventually replace today's bottoms up executive dashboards that, quite frankly, most executives do not use. These first-generation dashboards, driven by existing IT operations monitors, were not focused on the needs of the business owner. They may have shown the status of underlying infrastructure generally, but not specifically as it related to services or revenue-generating applications, or in ways that they could consume the data. I like an analogy used in Gartner's research: of all the information presented on a car dashboard, what the dashboard highlights should depend on are the context and needs of the driver. A mechanic may care about oil pressure, while the race car driver cares about speed and RPMs.

According to Fletcher, unlike typical executive dashboards (EDs), BVDs are a purely subjective and metrics-driven approach to demonstrate the impact of infrastructure and operations (I&O) performance as it relates to actual business performance objectives.[1] Much like APM uses end-user experience as the driver, BVDs start with identified business performance measures and then link it with the line-of-business stakeholders' key I&O measures that drive results that are important to the business. In fact, Gartner is forecasting that by 2017, 40% of I&O organizations will replace their executive dashboards with new BVDs.[2]

In many ways, the advent of BVDs has been driven by the increasing influx of executives who did not start in IT operations but rather in other business functions. These business leaders found themselves in I&O management roles where they were either tasked with linking IT with business performance or were responsible for acquiring and/or managing what would have historically been considered IT oriented investments. These IT savvy business executives have a very different view of the world and are laser focused on IT performance reporting becoming aligned with basic business performance objectives. Compounding this is the reality that IT investments continue to be under tremendous cost pressure. As long as IT cannot demonstrate its value based on what the business cares about, then the business will not invest in it.

It's also not coincidence that the emergence of BVDs coincides with the emergence of IT Operations Analytics (ITOA) that is gaining significant momentum. As large enterprises recognize the business benefits that can be realized from better understanding the business impact of IT, demand for ITOA tools and technologies is accelerating with analysts forecasting a 10x growth in the next two years.

As a company specializing in IT analytics for large enterprises I am struck by the conceptual simplicity of BVDs and yet the organizational and operational obstacles that can prevent successful deployment. The vision of the real-time enterprise has been around for a while. Now, it can be actualized. Advancements in real-time IT analytics capable of correlating business, IT infrastructure, and application data are enabling a top-down approach that can monitor a business in real time instead of on a daily or weekly basis.

Today we are working with some of the worlds' largest payment platforms, telcos, and banks developing solutions that provide new levels of visibility into how critical customer facing and revenue impacting services are performing in real-time.

What's Next?
According to Gartner, the future of BVDs may be linked to advancements in analytics technology that will evolve beyond helping us correlate business performance and IT metrics. The next step is for analytics to perform a discovery function, identifying and suggesting correlations we had not even thought about. I especially liked how Fletcher put it, "The biggest value of analytics technology will come in helping us know what we didn't know to ask, or did know to look for, or not look for, and we need that just as much in figuring out what matters to our business stakeholders."[1]

References

  1. APMdigest - 9/26/13
  2. Gartner - First Steps in Building an I&O Business Value Dashboard. Published: 21 March 2013. Analyst(s): Colin Fletcher, Jeffrey M. Brooks.

More Stories By Nicola Sanna

Nicola (Nick) Sanna was named President and Chief Executive Officer of Netuitive in September 2002. Under his leadership Netuitive released its first commercial products and implemented a go-to-market strategy that has established Netuitive as the leader in predictive analytics software for IT. In addition to counting an impressive list of market leaders among its 300+ customers, Netuitive has been recognized as one of the 100 most innovative private technology companies (Red Herring) and its products have won several awards such as the Morgan Stanley Innovation Award (2011), Best Systems Management (Codie 2010, 2011) and Best of VMworld (2007, 2009, 2011).

A proven executive with multi-disciplinary experience, Nicola has had many successes in growing software companies in the United States and abroad. Most recently, he was President and CEO of e-Security (acquired by Novell), which pioneered and led the security information management software market. He joined e-Security from Allen Systems Group (ASG) where he ultimately served as Chief Operating Officer. At ASG, he initially established and ran the company's business in EMEA, driving it to exponential growth via effective direct and indirect sales strategies and targeted acquisitions. During his tenure, ASG grew from $9 million to $150 million and Nicola participated in the acquisition and integration of several public and private companies such as Viasoft, Beta Systems North America, MSP, Emprise, SISRO and of assets of CA/Platinum. Nicola sits on the North American board of the “Economy of Communion” Initiative, which promotes ethical and social entrepreneurship. He regularly lectures on the subject to undergraduate and graduate program students in business and economics at universities throughout the US.

Nicola has been named a 2008 Ernst & Young Entrepreneur of the Year finalist in the Greater Washington region. In 2002, he was recognized by the American Electronics Association as Entrepreneur of the Year for Florida. Fluent in English, French, German, Italian and Spanish, Nicola obtained a doctorate in economics and trade from the University of Rome La Sapienza and a degree in business administration and strategic planning from the R.U.L.P. Foundation, Rome.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
Big Data, cloud, analytics, contextual information, wearable tech, sensors, mobility, and WebRTC: together, these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at @ThingsExpo, Erik Perotti, Senior Manager of New Ventures on Plantronics’ Innovation team, provided an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it ...
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, discussed how leveraging the Industrial Internet a...
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
The best-practices for building IoT applications with Go Code that attendees can use to build their own IoT applications. In his session at @ThingsExpo, Indraneel Mitra, Senior Solutions Architect & Technology Evangelist at Cognizant, provided valuable information and resources for both novice and experienced developers on how to get started with IoT and Golang in a day. He also provided information on how to use Intel Arduino Kit, Go Robotics API and AWS IoT stack to build an application tha...
Amazon has gradually rolled out parts of its IoT offerings in the last year, but these are just the tip of the iceberg. In addition to optimizing their back-end AWS offerings, Amazon is laying the ground work to be a major force in IoT – especially in the connected home and office. Amazon is extending its reach by building on its dominant Cloud IoT platform, its Dash Button strategy, recently announced Replenishment Services, the Echo/Alexa voice recognition control platform, the 6-7 strategic...
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
IoT generates lots of temporal data. But how do you unlock its value? You need to discover patterns that are repeatable in vast quantities of data, understand their meaning, and implement scalable monitoring across multiple data streams in order to monetize the discoveries and insights. Motif discovery and deep learning platforms are emerging to visualize sensor data, to search for patterns and to build application that can monitor real time streams efficiently. In his session at @ThingsExpo, ...
Verizon Communications Inc. (NYSE, Nasdaq: VZ) and Yahoo! Inc. (Nasdaq: YHOO) have entered into a definitive agreement under which Verizon will acquire Yahoo's operating business for approximately $4.83 billion in cash, subject to customary closing adjustments. Yahoo informs, connects and entertains a global audience of more than 1 billion monthly active users** -- including 600 million monthly active mobile users*** through its search, communications and digital content products. Yahoo also co...
There will be new vendors providing applications, middleware, and connected devices to support the thriving IoT ecosystem. This essentially means that electronic device manufacturers will also be in the software business. Many will be new to building embedded software or robust software. This creates an increased importance on software quality, particularly within the Industrial Internet of Things where business-critical applications are becoming dependent on products controlled by software. Qua...
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
Large scale deployments present unique planning challenges, system commissioning hurdles between IT and OT and demand careful system hand-off orchestration. In his session at @ThingsExpo, Jeff Smith, Senior Director and a founding member of Incenergy, will discuss some of the key tactics to ensure delivery success based on his experience of the last two years deploying Industrial IoT systems across four continents.
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develo...
Basho Technologies has announced the latest release of Basho Riak TS, version 1.3. Riak TS is an enterprise-grade NoSQL database optimized for Internet of Things (IoT). The open source version enables developers to download the software for free and use it in production as well as make contributions to the code and develop applications around Riak TS. Enhancements to Riak TS make it quick, easy and cost-effective to spin up an instance to test new ideas and build IoT applications. In addition to...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
IoT is rapidly changing the way enterprises are using data to improve business decision-making. In order to derive business value, organizations must unlock insights from the data gathered and then act on these. In their session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, and Peter Shashkin, Head of Development Department at EastBanc Technologies, discussed how one organization leveraged IoT, cloud technology and data analysis to improve customer experiences and effi...