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Agile Computing Authors: Elizabeth White, Gregor Petri, Carmen Gonzalez, Dennis Griffin, Greg O'Connor

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Transfluent to Launch Translation App for Zendesk Customer Service Platform

Customer Support Served in Over 60 Languages

SAN FRANCISCO, CA -- (Marketwired) -- 10/17/13 -- Transfluent (www.transfluent.com), the ultimate high-tech solution for language translations in social media, services and applications, today announced the launch of a new language localization app for Zendesk's cloud-based customer service software. The app will be available for download on Zendesk's app store immediately. Built for Zendesk and backed by Transfluent's multi-lingual technology and network of 20,000+ human translators, the app enables support agents to interact in the customer's native language. Using machine translation, the ticket is automatically translated from 80 languages to the language of the support agent, with the reply then translated back to the customer's native language using professional translators, guaranteeing quality and accuracy of the response. With Transfluent, companies using Zendesk can provide online customer support in the native language of their customers.

Video link: http://youtu.be/4xerCuauqdc

"Great customer service requires interacting with customers on their own terms," said Conan Reidy, vice president of business development at Zendesk. "With this new app, Transfluent is making that easier by removing the language barrier between support teams and their global customers."

"Zendesk already has a large amount of international customers. We built this app in order to empower companies using Zendesk to serve their customers anywhere in the world, regardless of language, and to enable them to grow across territories," said Jani Penttinen, CEO of Transfluent.

Transfluent provides instant, cloud-based translation services in over 60 languages. It localizes content for social media, customer service requests, web application and games globally. Notable users include US President Barack Obama, who used it during election campaign to translate his English Tweets into Spanish. World famous DJ, Paul Oakenfold, is using Transfluent to talk to his fans in Chinese through the social networking site Weibo.

About Transfluent
Transfluent is the ultimate high-tech solution for language translations in social media, web games and apps. Based in Sunnyvale, CA,Transfluent has been integrated to Facebook, Twitter, WordPress, SINA Weibo, Zendesk and Magento and offers an API which makes it easy to integrate professional translations to any application. For more information, please visit www.transfluent.com or follow us on Twitter at @Transfluent_EN

All product and company names herein may be trademarks of their registered owners.

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