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Agile Computing Authors: Sanjay Zalavadia, Elizabeth White, Dana Gardner, Kevin Benedict, Xenia von Wedel

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United Airlines Expands Baggage Delivery Service

AIRLINE ALSO OFFERS NEW PREMIER ACCESS OPTION

CHICAGO, Feb. 27, 2013 /PRNewswire/ -- United Airlines has expanded its new baggage delivery option, enabling customers to skip baggage claim upon arrival and have their checked bags delivered directly to their final destinations – within 100 miles of their arrival airports.

Baggage Delivery by BagsVIP is now available to customers departing from any domestic airport and arriving in 36 cities:

Albuquerque

Aspen

Austin

Boston

Bozeman

Chicago

Cleveland

Dallas-Fort Worth

Denver

Ft. Lauderdale

Fort Myers

Honolulu    

 

Houston

Jackson Hole

Los Angeles

Miami

Montrose

New Orleans

New York/Newark

Orange County

Orlando

Palm Beach

Palm Springs

Phoenix

 

Portland

Reno-Tahoe

Salt Lake City

San Antonio

San Diego

San Francisco

Sarasota

Seattle

Tampa International

Vail-Eagle County

Washington/Dulles

Washington/National

The airline plans to expand the service to more than 190 domestic airports.

"Following positive customer response after our first month, we're pleased to expand our baggage delivery service to 30 additional cities," said Scott Wilson, United's vice president of merchandising and eCommerce. "Just in time for Spring Break, the service is now available for customers flying on 80 percent of United's domestic flights."

Standard rates for bag delivery within a 40-mile radius of the arrival airport are as follows:


1 bag

$29.95


2 bags

$39.95


3-8 bags

$49.95

Delivery is available up to a 100-mile radius for an additional charge that varies by distance. Delivery pricing is in addition to any standard checked-bag charges that might otherwise apply.

Customers can order the service online, or by calling 1-877-847-0045.

Premier Access
Separately, United has begun offering Premier Access benefits for customers interested in speeding their way through the airports.

Customers may now purchase, where available, access to expedited check-in and security checkpoint lanes along with priority boarding, for prices beginning at $9 per segment.

United limits the number of customers who may purchase Premier Access benefits to ensure the benefits are available to the airline's premier-level frequent flyers and eligible United MileagePlus credit cardmembers including MileagePlus Explorer and Club Visa cardmembers. 

About United
United Airlines and United Express operate an average of 5,472 flights a day to 381 airports across six continents. In 2012, United and United Express carried more passenger traffic than any other airline in the world and operated nearly two million flights carrying 140 million customers. United is investing in upgrading its onboard products and now offers more flat-bed seats in its premium cabins and more extra-legroom economy-class seating than any airline in North America. In 2013, United became the first U.S.-based international carrier to offer satellite-based Wi-Fi on long-haul overseas routes. The airline also features DIRECTV® on nearly 200 aircraft, offering customers more live television access than any other airline in the world. United operates nearly 700 mainline aircraft and has made large-scale investments in its fleet. In 2013, United will continue to modernize its fleet by taking delivery of more than two dozen new Boeing aircraft. The company expanded its industry-leading global route network in 2012, launching nine new international and 18 new domestic routes. Business Traveler magazine awarded United Best Airline for North American Travel for 2012, and readers of Global Traveler magazine have voted United's MileagePlus program the best frequent flyer program for nine consecutive years. United is a founding member of Star Alliance, which provides service to 194 countries via 27 member airlines. More than 85,000 United employees reside in every U.S. state and in countries around the world. For more information, visit united.com or follow United on Twitter and Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL.

SOURCE United Airlines

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