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UPDATE: GE Healthcare Expands Partnership With ServiceSource to Japan

New Initiative Between GE and ServiceSource Continues Acceleration of Customer Renewals Across Asia

SAN FRANCISCO, CA -- (Marketwire) -- 02/19/13 -- ServiceSource® (NASDAQ: SREV), the global leader in recurring revenue management, today announced that it has expanded its partnership with GE Healthcare (NYSE: GE) to include Japan. With the new initiative, the companies now work together in eleven countries in the Asia-Pacific to optimize the renewal of GE Healthcare business with existing customers and increase recurring revenues.

ServiceSource will assemble a specialized sales team to help GE Healthcare achieve high-performance in renewals and warranties for their ultrasound equipment installations across Japan. GE Healthcare Japan, based in Tokyo, delivers a full scope of healthcare equipment and support across the country. Its ultrasound applications create new clinical value that is brought to life through breakthrough LOGIQ®, Vivid® and Voluson® product families.

"Japan is a highly competitive healthcare market, and the unique insights and disciplined approach to data management from ServiceSource will help us build stronger customer relationships and bottom line results," said Katsuya Okano, Head of Services, GE Healthcare Japan. "We're confident their strategic approach to recurring service revenues and highly skilled sales professionals will accelerate our ultrasound renewals performance in Japan."

With the healthcare industry experiencing significant growth in Asia, GE Healthcare selected ServiceSource early in 2011 to help it derive maximum services revenue from this important region. ServiceSource rapidly implemented a specialized sales team to complement GE's own professional sales force. The initial engagement supports a broad range of medical technologies, including monitoring devices, life support systems, ultrasound, X-ray and sophisticated CT equipment.

"We've had great success with GE Healthcare in the Asia-Pacific region and we'll bring the same commitment to our work together in Japan," said Mike Smerklo, chief executive officer of ServiceSource. "With the intense competitive pressures in the healthcare field, it's fitting that a leader like GE Healthcare Japan is partnering with ServiceSource to take a strategic and aggressive approach to strengthen their customer base and recurring revenue stream."

About GE Healthcare

GE Healthcare provides transformational medical technologies and services that are shaping a new age of patient care. Our broad expertise in medical imaging and information technologies, medical diagnostics, patient monitoring systems, drug discovery, biopharmaceutical manufacturing technologies, performance improvement and performance solutions services help our customers to deliver better care to more people around the world at a lower cost. In addition, we partner with healthcare leaders, striving to leverage the global policy change necessary to implement a successful shift to sustainable healthcare systems.

Our "healthymagination" vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing costs, increasing access and improving quality around the world. Headquartered in the United Kingdom, GE Healthcare is a unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employees are committed to serving healthcare professionals and their patients in more than 100 countries. For more information about GE Healthcare, visit our website at

About ServiceSource

ServiceSource is the global leader in recurring revenue management. The world's most successful companies rely on us to maximize subscription, maintenance and support revenue, improve customer retention and increase business predictability and insight. ServiceSource delivers results with Renew OnDemand, the world's only cloud application built specifically to manage and grow recurring revenue, which can be combined with our industry-leading services.

With over a decade of experience focused exclusively in growing recurring revenue, our services and applications are based on proven best practices and global benchmarks. The company is headquartered in San Francisco, and has over $8 billion under management for customers in more than 150 countries and 40 languages.

ServiceSource, Renew OnDemand and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

For more information on ServiceSource, visit To connect with ServiceSource, visit us on Twitter, Facebook, LinkedIn and YouTube.

Forward-Looking Statements
This press release contains forward-looking statements, including statements regarding our Renew OnDemand Cloud platform and application, its capabilities, its overall benefits to customers, market demand for the offering, and its ease of integration with other third-party applications that our customers use. These forward-looking statements are based on the Company's current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, the risk of material defects or errors in the Company's software offerings; the ability to integrate Renew OnDemand with other third-party applications used by our customers; our ability to protect our intellectual property rights; the risk of claims that our offerings infringe the intellectual property rights of others; changes in market conditions that impact our ability to sell the Renew OnDemand solution and/or generate service revenue on our customers' behalf; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; demand for our offering that falls short of expectations; our ability to adapt our solution to changes in the market or new competition; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

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