Click here to close now.



Welcome!

Agile Computing Authors: Kevin Jackson, Xenia von Wedel, Elizabeth White, Dana Gardner, Pat Romanski

Blog Feed Post

[2b2k] The public ombudsman (or Facts don’t work the way we want)

I don’t care about expensive electric sports cars, but I’m fascinated by the dustup between Elon Musk and the New York Times.

On Sunday, the Times ran an article by John Broder on driving the Tesla S, an all-electric car made by Musk’s company, Tesla. The article was titled “Stalled Out on Tesla’s Electric Highway,” which captured the point quite concisely.

Musk on Wednesday in a post on the Tesla site contested Broder’s account, and revealed that every car Tesla lends to a reviewer has its telemetry recorders set to 11. Thus, Musk had the data that proved that Broder was driving in a way that could have no conceivable purpose except to make the Tesla S perform below spec: Broder drove faster than he claimed, drove circles in a parking lot for a while, and didn’t recharge the car to full capacity.

Boom! Broder was caught red-handed, and it was data that brung him down. The only two questions left were why did Broder set out to tank the Tesla, and would it take hours or days for him to be fired?

Except…

Rebecca Greenfield at Atlantic Wire took a close look at the data — at least at the charts and maps that express the data — and evaluated how well they support each of Musk’s claims. Overall, not so much. The car’s logs do seem to contradict Broder’s claim to have used cruise control. But the mystery of why Broder drove in circles in a parking lot seems to have a reasonable explanation: he was trying to find exactly where the charging station was in the service center.

But we’re not done. Commenters on the Atlantic piece have both taken it to task and provided some explanatory hypotheses. Greenfield has interpolated some of the more helpful ones, as well as updating her piece with testimony from the tow-truck driver, and more.

But we’re still not done. Margaret Sullivan [twitter:sulliview] , the NYT “public editor” — a new take on what in the 1960s we started calling “ombudspeople” (although actually in the ’60s we called them “ombudsmen”) — has jumped into the fray with a blog post that I admire. She’s acting like a responsible adult by witholding judgment, and she’s acting like a responsible webby adult by talking to us even before all the results are in, acknowledging what she doesn’t know. She’s also been using social media to discuss the topic, and even to try to get Musk to return her calls.

Now, this whole affair is both typical and remarkable:

It’s a confusing mix of assertions and hypotheses, many of which are dependent on what one would like the narrative to be. You’re up for some Big Newspaper Schadenfreude? Then John Broder was out to do dirt to Tesla for some reason your own narrative can supply. You want to believe that old dinosaurs like the NYT are behind the curve in grasping the power of ubiquitous data? Yup, you can do that narrative, too. You think Elon Musk is a thin-skinned capitalist who’s willing to destroy a man’s reputation in order to protect the Tesla brand? Yup. Or substitute “idealist” or “world-saving environmentally-aware genius,” and, yup, you can have that narrative too.

Not all of these narratives are equally supported by the data, of course — assuming you trust the data, which you may not if your narrative is strong enough. Data signals but never captures intention: Was Broder driving around the parking lot to run down the battery or to find a charging station? Nevertheless, the data do tell us how many miles Broder drove (apparently just about the amount that he said) and do nail down (except under the most bizarre conspiracy theories) the actual route. Responsible adults like you and me are going to accept the data and try to form the story that “makes the most sense” around them, a story that likely is going to avoid attributing evil motives to John Broder and evil conspiratorial actions by the NYT.

But the data are not going to settle the hash. In fact, we already have the relevant numbers (er, probably) and yet we’re still arguing. Musk produced the numbers thinking that they’d bring us to accept his account. Greenfield went through those numbers and gave us a different account. The commenters on Greenfield’s post are arguing yet more, sometimes casting new light on what the data mean. We’re not even close to done with this, because it turns out that facts mean less than we’d thought and do a far worse job of settling matters than we’d hoped.

That’s depressing. As always, I am not saying there are no facts, nor that they don’t matter. I’m just reporting empirically that facts don’t settle arguments the way we were told they would. Yet there is something profoundly wonderful and even hopeful about this case that is so typical and so remarkable.

Margaret Sulllivan’s job is difficult in the best of circumstances. But before the Web, it must have been so much more terrifying. She would have been the single point of inquiry as the Times tried to assess a situation in which it has deep, strong vested interests. She would have interviewed Broder and Musk. She would have tried to find someone at the NYT or externally to go over the data Musk supplied. She would have pronounced as fairly as she could. But it would have all been on her. That’s bad not just for the person who occupies that position, it’s a bad way to get at the truth. But it was the best we could do. In fact, most of the purpose of the public editor/ombudsperson position before the Web was simply to reassure us that the Times does not think it’s above reproach.

Now every day we can see just how inadequate any single investigator is for any issue that involves human intentions, especially when money and reputations are at stake. We know this for sure because we can see what an inquiry looks like when it’s done in public and at scale. Of course lots of people who don’t even know that they’re grinding axes say all sorts of mean and stupid things on the Web. But there are also conversations that bring to bear specialized expertise and unusual perspectives, that let us turn the matter over in our hands, hold it up to the light, shake it to hear the peculiar rattle it makes, roll it on the floor to gauge its wobble, sniff at it, and run it through sophisticated equipment perhaps used for other purposes. We do this in public — I applaud Sullivan’s call for Musk to open source the data — and in response to one another.

Our old idea was that the thoroughness of an investigation would lead us to a conclusion. Sadly, it often does not. We are likely to disagree about what went on in Broder’s review, and how well the Tesla S actually performed. But we are smarter in our differences than we ever could be when truth was a lonelier affair. The intelligence isn’t in a single conclusion that we all come to — if only — but in the linked network of views from everywhere.

There is a frustrating beauty in the way that knowledge scales.

Read the original blog entry...

More Stories By David Weinberger

David is the author of JOHO the blog (www.hyperorg.com/blogger). He is an independent marketing consultant and a frequent speaker at various conferences. "All I can promise is that I will be honest with you and never write something I don't believe in because someone is paying me as part of a relationship you don't know about. Put differently: All I'll hide are the irrelevancies."

@ThingsExpo Stories
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
SYS-CON Events announced today that ReadyTalk, a leading provider of online conferencing and webinar services, has been named Vendor Presentation Sponsor at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. ReadyTalk delivers audio and web conferencing services that inspire collaboration and enable the Future of Work for today’s increasingly digital and mobile workforce. By combining intuitive, innovative tec...
Amazon has gradually rolled out parts of its IoT offerings, but these are just the tip of the iceberg. In addition to optimizing their backend AWS offerings, Amazon is laying the ground work to be a major force in IoT - especially in the connected home and office. In his session at @ThingsExpo, Chris Kocher, founder and managing director of Grey Heron, explained how Amazon is extending its reach to become a major force in IoT by building on its dominant cloud IoT platform, its Dash Button strat...
Connected devices and the industrial internet are growing exponentially every year with Cisco expecting 50 billion devices to be in operation by 2020. In this period of growth, location-based insights are becoming invaluable to many businesses as they adopt new connected technologies. Knowing when and where these devices connect from is critical for a number of scenarios in supply chain management, disaster management, emergency response, M2M, location marketing and more. In his session at @Th...
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his Day 2 Keynote at @ThingsExpo, Henrik Kenani Dahlgren, Portfolio Marketing Manager at Ericsson, discussed how to plan to cooperate, partner, and form lasting all-star teams to change t...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
There are several IoTs: the Industrial Internet, Consumer Wearables, Wearables and Healthcare, Supply Chains, and the movement toward Smart Grids, Cities, Regions, and Nations. There are competing communications standards every step of the way, a bewildering array of sensors and devices, and an entire world of competing data analytics platforms. To some this appears to be chaos. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Bradley Holt, Developer Advocate a...
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
industrial company for a multi-year contract initially valued at over $4.0 million. In addition to DataV software, Bsquare will also provide comprehensive systems integration, support and maintenance services. DataV leverages advanced data analytics, predictive reasoning, data-driven diagnostics, and automated orchestration of remediation actions in order to improve asset uptime while reducing service and warranty costs.
Vidyo, Inc., has joined the Alliance for Open Media. The Alliance for Open Media is a non-profit organization working to define and develop media technologies that address the need for an open standard for video compression and delivery over the web. As a member of the Alliance, Vidyo will collaborate with industry leaders in pursuit of an open and royalty-free AOMedia Video codec, AV1. Vidyo’s contributions to the organization will bring to bear its long history of expertise in codec technolo...