Welcome!

Agile Computing Authors: Elizabeth White, Liz McMillan, Xenia von Wedel, Sanjay Zalavadia, Dana Gardner

News Feed Item

Xtime Announces ServiceSync DMS Integration Platform

5 New North American DMS Vendors Integrated; Ramping Up Global Deployments

REDWOOD SHORES, CA -- (Marketwire) -- 02/09/13 -- Xtime, the leading cloud-based customer relationship management (CRM) and scheduling platform for the automotive service industry, announced today it has launched ServiceSync™. ServiceSync is Xtime's advanced integration platform for connecting seamlessly with dealer management systems (DMS). It uses best of breed, enterprise-class technologies to provide a modern, service-oriented architecture that makes building a certified, bi-directional DMS integration efficient and simple. Its Application Programming Interface (API) is designed to work with DMS applications in any country and facilitate Xtime's global expansion.

"ServiceSync reflects nine years of experience integrating with ten different DMS vendors using a variety of technologies," said Adam Galper, Xtime co-founder and CTO. "ServiceSync has a standard web services API that allows DMS vendors to selectively and securely permit both extracts and write-backs. Its cloud architecture enables it to integrate Xtime with a dealer's DMS anywhere in the world where the dealer has Internet access."

Xtime also announced today that ServiceSync has five new integrations with leading North American DMS vendors including AutoMate, DealerBuilt, Dealertrack, PBS Systems, and SERTI Information Solutions.

Auto/Mate: "Using our Open/Mate API has allowed Xtime's ServiceSync interface solution to quickly and seamlessly connect with Auto/Mate's AMPS Service System," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "Fixed Ops departments that embrace technologies such as Xtime's ServiceCRM™ see tangible results because it allows them to exceed consumer expectations."

DealerBuilt: "DealerBuilt's API provided a real-time and comprehensive channel for Xtime to integrate with their ServiceSync API solution," said DealerBuilt CEO, Mike Trasatti. "The result being a seamless experience with their platform of service appointment products with our LightYear DMS. DealerBuilt's partnership with Xtime lets dealers optimize workflow in the service drive by eliminating double entry, providing a seamless user experience."

Dealertrack Technologies: "The combination of Dealertrack's Open API, OpenTrack, and Xtime's ServiceSync has made integrating Xtime service products with our dealer management systems easy while providing our joint clients with a hassle-free user experience," said Sharon Kitzman, Vice President and General Manager, Dealer Management Solutions, Dealertrack Technologies. "Through our partnership with Xtime, we are helping clients drive revenue, profitability and CSI."

PBS Systems: "PBS is pleased to partner with Xtime in this joint effort," said Lynn T McNeill, Sr. Vice President of PBS. "The Xtime applications complement Aristo Service and we anticipate increased CSI and service department profitability for participating dealerships. The Xtime ServiceSync integration development team was professional to work with and we see the establishment of a long term relationship."

SERTI: "SERTI is happy to have developed an interface with Xtime's Online Scheduling," said Nino Malka, National Sales Manager of SERTI Dealership System. "Fruitful meetings with Xtime have allowed us to better understand their applications and a few discussions with shared dealerships have helped us conclude that Xtime's Online Scheduling is an excellent complement to our SDS solution. We have therefore developed an interface utilizing Xtime's ServiceSync solution that allows the transfer of Xtime's Online Scheduling appointments to our SDS service module. The combination of our SDS applications and Xtime offers dealerships more efficient tools that help them become even more productive.''

According to Xtime's CEO, Neal East, "Xtime's ServiceSync DMS integrations provide industrial-strength synchronization with ServiceCRM, processing millions of bidirectional updates per week across thousands of dealerships. No other CRM provider processes the sheer volume of transactions that Xtime does."

About Auto/Mate
Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich dealership management software in use by more than 900 auto dealers nationwide. Auto/Mate offers the best customer service in the industry; the company received top satisfaction rankings in NADA's most recent DMS provider survey. Auto/Mate's employees have more than 300 years of combined experience working in auto dealerships -- the foundation of its "designed by car people, for car people" slogan. For more information, visit www.automate.com, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

About DealerBuilt
DealerBuilt is a provider of dealership management systems (DMS) for retail automobile dealerships. DealerBuilt's integrated LightYear DMS has proven to be an effective solution for the operation of successful dealers and dealership groups of all sizes nationwide. DealerBuilt, located in Mason City, IA with branch offices throughout the country, has enjoyed steady growth as automobile dealers seek additional choices to manage their dealer operations. For more information visit www.dealerbuilt.com

About Dealertrack
Dealertrack Technologies' intuitive and high-value web-based software solutions and services enhance efficiency and profitability for all major segments of the automotive retail industry, including dealers, lenders, OEMs, third-party retailers, agents and aftermarket providers. In addition to the industry's largest online credit application network, Dealertrack Technologies delivers the industry's most comprehensive solution set for automotive retailers, including Dealer Management System (DMS), Inventory, Sales and F&I, Interactive and Registration and Titling solutions. For more information visit www.dealertrack.com.

About PBS
PBS Systems, Inc. provides dealership management software for the automotive retail dealers. The company offers AristoGold accounting that provides maintenance, processing, and reporting options for accounting journals, as well as vendor and customer databases; parts application, which offers counter invoice, service invoice, and estimates in a screen; and service modules that provides various point of sale tools, such as electronic signature capture, labor time guide integration, and vin explosion. It also offers software services that include review, design, and test enhancements of software. PBS Systems, Inc. was founded in 1988 and is based in Calgary, Canada. For more information visit www.pbssystems.com

About SERTI Information Systems
SERTI's SDS, the fastest growing DMS in Canada, is developed by highly-experienced specialists and based on real dealership needs. It is the best alternative for car and truck dealerships looking to break away from big-boxed expensive systems that just don't fit them. SERTI offers innovative and top-of-the-line features that help dealerships, in Canada and the US, of any size efficiently manage their business.

A strong player in the IT industry since 1975, SERTI is a privately owned company and proud IBM Premier Business Partner since 1999. Over 130 driven employees guarantee the success of each project. Follow us on Twitter @SERTISDS and become a fan on Facebook. For more information contact us at [email protected] or www.serti.com

About Xtime
Xtime is the leading cloud-based Customer Relationship Management (CRM) and scheduling platform for automotive manufacturers and dealer service departments. Xtime counts more than 5,000 dealerships as customers and has registered almost 2 million consumers. It processes more than 1.5 million appointments each month and has scheduled almost 50 million in total. Xtime is the exclusive or preferred provider for leading global automotive manufacturers in North America, including Hyundai, VW, Nissan, Lexus, Infiniti, Toyota Canada, Toyota US, BMW, Mercedes-Benz, Audi, and Chrysler. Xtime is also the trusted choice for many of the industry's leading dealership groups including AutoNation, Group 1 Automotive, Penske, Sonic Automotive, Asbury, Luther, Ferman and Checkered Flag. Xtime is based in Redwood Shores, California and can be reached at (650) 508-4300 or www.xtime.com

Media Contact:
Lisa Copass
Diboll & Associates
Marketing and Public Relations
(925) 550-1885
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm ...
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
SYS-CON Events has announced today that Roger Strukhoff has been named conference chair of Cloud Expo and @ThingsExpo 2016 Silicon Valley. The 19th Cloud Expo and 6th @ThingsExpo will take place on November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. "The Internet of Things brings trillions of dollars of opportunity to developers and enterprise IT, no matter how you measure it," stated Roger Strukhoff. "More importantly, it leverages the power of devices and the Interne...
"We work in the area of Big Data analytics and Big Data analytics is a very crowded space - you have Hadoop, ETL, warehousing, visualization and there's a lot of effort trying to get these tools to talk to each other," explained Mukund Deshpande, head of the Analytics practice at Accelerite, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
The idea of comparing data in motion (at the sensor level) to data at rest (in a Big Data server warehouse) with predictive analytics in the cloud is very appealing to the industrial IoT sector. The problem Big Data vendors have, however, is access to that data in motion at the sensor location. In his session at @ThingsExpo, Scott Allen, CMO of FreeWave, discussed how as IoT is increasingly adopted by industrial markets, there is going to be an increased demand for sensor data from the outermos...
UAS, drones or unmanned aircraft, no matter what you call them — this was their week. Our news stream was flooded with updates on the newly announced rules and regulations for commercial UAS from the FAA. So, naturally we have dedicated this week’s top news round up to highlight some of our favorite UAS stories.
Internet of @ThingsExpo has announced today that Chris Matthieu has been named tech chair of Internet of @ThingsExpo 2016 Silicon Valley. The 6thInternet of @ThingsExpo will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Basho Technologies has announced the latest release of Basho Riak TS, version 1.3. Riak TS is an enterprise-grade NoSQL database optimized for Internet of Things (IoT). The open source version enables developers to download the software for free and use it in production as well as make contributions to the code and develop applications around Riak TS. Enhancements to Riak TS make it quick, easy and cost-effective to spin up an instance to test new ideas and build IoT applications. In addition to...
CenturyLink has announced that application server solutions from GENBAND are now available as part of CenturyLink’s Networx contracts. The General Services Administration (GSA)’s Networx program includes the largest telecommunications contract vehicles ever awarded by the federal government. CenturyLink recently secured an extension through spring 2020 of its offerings available to federal government agencies via GSA’s Networx Universal and Enterprise contracts. GENBAND’s EXPERiUS™ Application...
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
When people aren’t talking about VMs and containers, they’re talking about serverless architecture. Serverless is about no maintenance. It means you are not worried about low-level infrastructural and operational details. An event-driven serverless platform is a great use case for IoT. In his session at @ThingsExpo, Animesh Singh, an STSM and Lead for IBM Cloud Platform and Infrastructure, will detail how to build a distributed serverless, polyglot, microservices framework using open source tec...
Presidio has received the 2015 EMC Partner Services Quality Award from EMC Corporation for achieving outstanding service excellence and customer satisfaction as measured by the EMC Partner Services Quality (PSQ) program. Presidio was also honored as the 2015 EMC Americas Marketing Excellence Partner of the Year and 2015 Mid-Market East Partner of the Year. The EMC PSQ program is a project-specific survey program designed for partners with Service Partner designations to solicit customer feedbac...
Apixio Inc. has raised $19.3 million in Series D venture capital funding led by SSM Partners with participation from First Analysis, Bain Capital Ventures and Apixio’s largest angel investor. Apixio will dedicate the proceeds toward advancing and scaling products powered by its cognitive computing platform, further enabling insights for optimal patient care. The Series D funding comes as Apixio experiences strong momentum and increasing demand for its HCC Profiler solution, which mines unstruc...
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discussed how businesses can gain an edge over competitors by empowering consumers to take control through IoT. He cited examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He also highlighted how IoT can revitalize and restore outdated business models, making them profitable ...
IoT offers a value of almost $4 trillion to the manufacturing industry through platforms that can improve margins, optimize operations & drive high performance work teams. By using IoT technologies as a foundation, manufacturing customers are integrating worker safety with manufacturing systems, driving deep collaboration and utilizing analytics to exponentially increased per-unit margins. However, as Benoit Lheureux, the VP for Research at Gartner points out, “IoT project implementers often ...
"delaPlex is a software development company. We do team-based outsourcing development," explained Mark Rivers, COO and Co-founder of delaPlex Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
Connected devices and the industrial internet are growing exponentially every year with Cisco expecting 50 billion devices to be in operation by 2020. In this period of growth, location-based insights are becoming invaluable to many businesses as they adopt new connected technologies. Knowing when and where these devices connect from is critical for a number of scenarios in supply chain management, disaster management, emergency response, M2M, location marketing and more. In his session at @Th...
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...