Welcome!

Agile Computing Authors: Roger Strukhoff, Liz McMillan, Yeshim Deniz, ManageEngine IT Matters, Lori MacVittie

News Feed Item

Tessitura Network Showcases Best Practices for the Arts and Cultural Industry at the 34th Annual INTIX Conference and Trade Show

The Tessitura Network Inc., the leading provider of technology, services and learning community for the arts and cultural sector, was a sponsor, exhibitor and prominent presenter at the International Ticketing Association conference (INTIX), held January 29-31, 2013 in Orlando, Florida. Tessitura Network’s position as an innovative leader in total customer relationship management was an ideal complement to the conference theme of “Magical Service Sparks Real Results!” Tessitura users and staff were featured in three presentations during the conference, which featured best practices at Network organizations to communicate effectively with patrons and achieve operational excellence.

Business intelligence was the topic of several INTIX sessions, and in a presentation entitled “Reporting Dreams Can Be Reality: Ticketing and Marketing Analytics,” Nicole Keating of Adrienne Arsht Center for the Performing Arts (Miami) spoke on how the organization utilizes data in Tessitura to improve audience communication and increase revenue. Andrew Recinos, Executive Vice President of the Tessitura Network and an expert in the field of data analytics and business intelligence, presented on how strategic business goals can be tracked and met through effective reporting. “The Tessitura Business Intelligence suite – comprised of 200 customizable reports, advanced data mining and configurable Tessitura Dashboards - help Network organizations like the Arsht Center realize thousands of dollars in additional revenue,” notes Recinos. “Best of all, these services are included with the Tessitura license at no additional cost.”

Another prevalent topic at INTIX was monetizing social media, and Tessitura Network Vice President of Internet Strategy, Kristin Tigart, presented alongside Lisa Middleton of Stratford Festival about TN Social Ticketing™, a product which allows patrons to quickly purchase single tickets or group tickets with Facebook friends, all without ever leaving Facebook. TN Social Ticketing, introduced in 2012, is already in use by several Tessitura member organizations and can be implemented as either a fully custom-built Facebook app, as elected by Stratford Festival, or as fully-brandable, quick-to-market prebuilt application from the Tessitura Network.

“Increase Ticket Sales Based on Audience Profiles and Behavior” included a presentation by Anne Trites on Yale Repertory Theatre’s recent use of Tessitura’s business intelligence tools to test actual customer behavior against long-held assumptions. Trites is the Director of Marketing for Yale Rep as well as an Associate Professor at the Yale School of Drama, and she described how the marketing department changed their approach and ongoing strategy based on her study results. “Tessitura made it easy for us to access the data we needed in order to make informed decisions about where to invest our marketing dollars,” said Trites. “It also enabled us to analyze pricing data and make significant changes to our strategies that resulted in increased revenue.”

Later this year over 1,400 members of the Tessitura Community are expected for the annual Tessitura Learning & Community Conference (TLCC), which will expand on the themes mentioned above in 200 discussion sessions and presentations. TLCC is the largest cross-genre, cross-department, cross-function, cross-geography gathering in the arts and cultural industry. “The opportunity to learn and share with the Tessitura experts, partnering vendors and industry colleagues is extraordinary and goes beyond software topics - it’s also about best practices, strategies, legal issues. It’s the one professional development expense that my CEO and I agree can't be cut,” says Susan Crockett, Chief Information Officer at Ruth Eckerd Hall.

About Tessitura Network Inc.

More than 400 theaters, orchestras, performing arts centers, university arts departments, museums, festivals, dance and opera companies are members of the Tessitura Network. Tessitura Network organizations are located in the United States, Australia, Canada, Ireland, New Zealand and the United Kingdom. Tessitura Software is the flagship product of the Tessitura Network and provides a unified platform for all departments within an organization to manage customer relationships, ticketing, marketing, subscriptions, fundraising, memberships, reporting and Web transactions. Deployment of Tessitura Software is either via the Network hosted RAMP™ option or via in-house operated servers. The Tessitura Network also offers services such as N-Scan™ ticket scanning for access control, express web integration, TN Mobile Plus™ for mobile ticketing and content streaming, and TN Social Ticketing™ for selling tickets on Facebook and more. As a non-profit corporation governed by an elected board of Network participants, the Tessitura Network mission is focused on providing continually innovated technology and services and improving the operations of users of its software rather than a profit motive. The mission also encourages and enables knowledge sharing among its open community of users. For more information about Tessitura Network, please contact Barbara Mazer Gross, Marketing and Sponsorship Manager, [email protected], (888) 643-5778 x346 or visit www.tessituranetwork.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lea...
Almost two-thirds of companies either have or soon will have IoT as the backbone of their business in 2016. However, IoT is far more complex than most firms expected. How can you not get trapped in the pitfalls? In his session at @ThingsExpo, Tony Shan, a renowned visionary and thought leader, will introduce a holistic method of IoTification, which is the process of IoTifying the existing technology and business models to adopt and leverage IoT. He will drill down to the components in this fra...
Digital transformation is too big and important for our future success to not understand the rules that apply to it. The first three rules for winning in this age of hyper-digital transformation are: Advantages in speed, analytics and operational tempos must be captured by implementing an optimized information logistics system (OILS) Real-time operational tempos (IT, people and business processes) must be achieved Businesses that can "analyze data and act and with speed" will dominate those t...
If you had a chance to enter on the ground level of the largest e-commerce market in the world – would you? China is the world’s most populated country with the second largest economy and the world’s fastest growing market. It is estimated that by 2018 the Chinese market will be reaching over $30 billion in gaming revenue alone. Admittedly for a foreign company, doing business in China can be challenging. Often changing laws, administrative regulations and the often inscrutable Chinese Interne...
I'm a lonely sensor. I spend all day telling the world how I'm feeling, but none of the other sensors seem to care. I want to be connected. I want to build relationships with other sensors to be more useful for my human. I want my human to understand that when my friends next door are too hot for a while, I'll soon be flaming. And when all my friends go outside without me, I may be left behind. Don't just log my data; use the relationship graph. In his session at @ThingsExpo, Ryan Boyd, Engi...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
Adobe is changing the world though digital experiences. Adobe helps customers develop and deliver high-impact experiences that differentiate brands, build loyalty, and drive revenue across every screen, including smartphones, computers, tablets and TVs. Adobe content solutions are used daily by millions of companies worldwide-from publishers and broadcasters, to enterprises, marketing agencies and household-name brands. Building on its established design leadership, Adobe enables customers not o...
If you’re responsible for an application that depends on the data or functionality of various IoT endpoints – either sensors or devices – your brand reputation depends on the security, reliability, and compliance of its many integrated parts. If your application fails to deliver the expected business results, your customers and partners won't care if that failure stems from the code you developed or from a component that you integrated. What can you do to ensure that the endpoints work as expect...
SYS-CON Events announced today that ReadyTalk, a leading provider of online conferencing and webinar services, has been named Vendor Presentation Sponsor at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. ReadyTalk delivers audio and web conferencing services that inspire collaboration and enable the Future of Work for today’s increasingly digital and mobile workforce. By combining intuitive, innovative tec...
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.
WebRTC adoption has generated a wave of creative uses of communications and collaboration through websites, sales apps, customer care and business applications. As WebRTC has become more mainstream it has evolved to use cases beyond the original peer-to-peer case, which has led to a repeating requirement for interoperability with existing infrastructures. In his session at @ThingsExpo, Graham Holt, Executive Vice President of Daitan Group, will cover implementation examples that have enabled ea...
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
Fifty billion connected devices and still no winning protocols standards. HTTP, WebSockets, MQTT, and CoAP seem to be leading in the IoT protocol race at the moment but many more protocols are getting introduced on a regular basis. Each protocol has its pros and cons depending on the nature of the communications. Does there really need to be only one protocol to rule them all? Of course not. In his session at @ThingsExpo, Chris Matthieu, co-founder and CTO of Octoblu, walk you through how Oct...
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
Businesses are struggling to manage the information flow and interactions between all of these new devices and things jumping on their network, and the apps and IT systems they control. The data businesses gather is only helpful if they can do something with it. In his session at @ThingsExpo, Chris Witeck, Principal Technology Strategist at Citrix, will discuss how different the impact of IoT will be for large businesses, expanding how IoT will allow large organizations to make their legacy ap...
SYS-CON Events announced today that Numerex Corp, a leading provider of managed enterprise solutions enabling the Internet of Things (IoT), will exhibit at the 19th International Cloud Expo | @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Numerex Corp. (NASDAQ:NMRX) is a leading provider of managed enterprise solutions enabling the Internet of Things (IoT). The Company's solutions produce new revenue streams or create operating...
24Notion is full-service global creative digital marketing, technology and lifestyle agency that combines strategic ideas with customized tactical execution. With a broad understand of the art of traditional marketing, new media, communications and social influence, 24Notion uniquely understands how to connect your brand strategy with the right consumer. 24Notion ranked #12 on Corporate Social Responsibility - Book of List.
Major trends and emerging technologies – from virtual reality and IoT, to Big Data and algorithms – are helping organizations innovate in the digital era. However, to create real business value, IT must think beyond the ‘what’ of digital transformation to the ‘how’ to harness emerging trends, innovation and disruption. Architecture is the key that underpins and ties all these efforts together. In the digital age, it’s important to invest in architecture, extend the enterprise footprint to the cl...
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
As ridesharing competitors and enhanced services increase, notable changes are occurring in the transportation model. Despite the cost-effective means and flexibility of ridesharing, both drivers and users will need to be aware of the connected environment and how it will impact the ridesharing experience. In his session at @ThingsExpo, Timothy Evavold, Executive Director Automotive at Covisint, will discuss key challenges and solutions to powering a ride sharing and/or multimodal model in the a...