Welcome!

Agile Computing Authors: Elizabeth White, Dana Gardner, Pat Romanski, Janakiram MSV, Sematext Blog

News Feed Item

Tessitura Network Showcases Best Practices for the Arts and Cultural Industry at the 34th Annual INTIX Conference and Trade Show

The Tessitura Network Inc., the leading provider of technology, services and learning community for the arts and cultural sector, was a sponsor, exhibitor and prominent presenter at the International Ticketing Association conference (INTIX), held January 29-31, 2013 in Orlando, Florida. Tessitura Network’s position as an innovative leader in total customer relationship management was an ideal complement to the conference theme of “Magical Service Sparks Real Results!” Tessitura users and staff were featured in three presentations during the conference, which featured best practices at Network organizations to communicate effectively with patrons and achieve operational excellence.

Business intelligence was the topic of several INTIX sessions, and in a presentation entitled “Reporting Dreams Can Be Reality: Ticketing and Marketing Analytics,” Nicole Keating of Adrienne Arsht Center for the Performing Arts (Miami) spoke on how the organization utilizes data in Tessitura to improve audience communication and increase revenue. Andrew Recinos, Executive Vice President of the Tessitura Network and an expert in the field of data analytics and business intelligence, presented on how strategic business goals can be tracked and met through effective reporting. “The Tessitura Business Intelligence suite – comprised of 200 customizable reports, advanced data mining and configurable Tessitura Dashboards - help Network organizations like the Arsht Center realize thousands of dollars in additional revenue,” notes Recinos. “Best of all, these services are included with the Tessitura license at no additional cost.”

Another prevalent topic at INTIX was monetizing social media, and Tessitura Network Vice President of Internet Strategy, Kristin Tigart, presented alongside Lisa Middleton of Stratford Festival about TN Social Ticketing™, a product which allows patrons to quickly purchase single tickets or group tickets with Facebook friends, all without ever leaving Facebook. TN Social Ticketing, introduced in 2012, is already in use by several Tessitura member organizations and can be implemented as either a fully custom-built Facebook app, as elected by Stratford Festival, or as fully-brandable, quick-to-market prebuilt application from the Tessitura Network.

“Increase Ticket Sales Based on Audience Profiles and Behavior” included a presentation by Anne Trites on Yale Repertory Theatre’s recent use of Tessitura’s business intelligence tools to test actual customer behavior against long-held assumptions. Trites is the Director of Marketing for Yale Rep as well as an Associate Professor at the Yale School of Drama, and she described how the marketing department changed their approach and ongoing strategy based on her study results. “Tessitura made it easy for us to access the data we needed in order to make informed decisions about where to invest our marketing dollars,” said Trites. “It also enabled us to analyze pricing data and make significant changes to our strategies that resulted in increased revenue.”

Later this year over 1,400 members of the Tessitura Community are expected for the annual Tessitura Learning & Community Conference (TLCC), which will expand on the themes mentioned above in 200 discussion sessions and presentations. TLCC is the largest cross-genre, cross-department, cross-function, cross-geography gathering in the arts and cultural industry. “The opportunity to learn and share with the Tessitura experts, partnering vendors and industry colleagues is extraordinary and goes beyond software topics - it’s also about best practices, strategies, legal issues. It’s the one professional development expense that my CEO and I agree can't be cut,” says Susan Crockett, Chief Information Officer at Ruth Eckerd Hall.

About Tessitura Network Inc.

More than 400 theaters, orchestras, performing arts centers, university arts departments, museums, festivals, dance and opera companies are members of the Tessitura Network. Tessitura Network organizations are located in the United States, Australia, Canada, Ireland, New Zealand and the United Kingdom. Tessitura Software is the flagship product of the Tessitura Network and provides a unified platform for all departments within an organization to manage customer relationships, ticketing, marketing, subscriptions, fundraising, memberships, reporting and Web transactions. Deployment of Tessitura Software is either via the Network hosted RAMP™ option or via in-house operated servers. The Tessitura Network also offers services such as N-Scan™ ticket scanning for access control, express web integration, TN Mobile Plus™ for mobile ticketing and content streaming, and TN Social Ticketing™ for selling tickets on Facebook and more. As a non-profit corporation governed by an elected board of Network participants, the Tessitura Network mission is focused on providing continually innovated technology and services and improving the operations of users of its software rather than a profit motive. The mission also encourages and enables knowledge sharing among its open community of users. For more information about Tessitura Network, please contact Barbara Mazer Gross, Marketing and Sponsorship Manager, [email protected], (888) 643-5778 x346 or visit www.tessituranetwork.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Is the ongoing quest for agility in the data center forcing you to evaluate how to be a part of infrastructure automation efforts? As organizations evolve toward bimodal IT operations, they are embracing new service delivery models and leveraging virtualization to increase infrastructure agility. Therefore, the network must evolve in parallel to become equally agile. Read this essential piece of Gartner research for recommendations on achieving greater agility.
Personalization has long been the holy grail of marketing. Simply stated, communicate the most relevant offer to the right person and you will increase sales. To achieve this, you must understand the individual. Consequently, digital marketers developed many ways to gather and leverage customer information to deliver targeted experiences. In his session at @ThingsExpo, Lou Casal, Founder and Principal Consultant at Practicala, discussed how the Internet of Things (IoT) has accelerated our abil...
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years? This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Pulzze Systems was happy to participate in such a premier event and thankful to be receiving the winning investment and global network support from G-Startup Worldwide. It is an exciting time for Pulzze to showcase the effectiveness of innovative technologies and enable them to make the world smarter and better. The reputable contest is held to identify promising startups around the globe that are assured to change the world through their innovative products and disruptive technologies. There w...
SYS-CON Events announced today Telecom Reseller has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
In today's uber-connected, consumer-centric, cloud-enabled, insights-driven, multi-device, global world, the focus of solutions has shifted from the product that is sold to the person who is buying the product or service. Enterprises have rebranded their business around the consumers of their products. The buyer is the person and the focus is not on the offering. The person is connected through multiple devices, wearables, at home, on the road, and in multiple locations, sometimes simultaneously...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Amazon has gradually rolled out parts of its IoT offerings in the last year, but these are just the tip of the iceberg. In addition to optimizing their back-end AWS offerings, Amazon is laying the ground work to be a major force in IoT – especially in the connected home and office. Amazon is extending its reach by building on its dominant Cloud IoT platform, its Dash Button strategy, recently announced Replenishment Services, the Echo/Alexa voice recognition control platform, the 6-7 strategic...
Akana has announced the availability of version 8 of its API Management solution. The Akana Platform provides an end-to-end API Management solution for designing, implementing, securing, managing, monitoring, and publishing APIs. It is available as a SaaS platform, on-premises, and as a hybrid deployment. Version 8 introduces a lot of new functionality, all aimed at offering customers the richest API Management capabilities in a way that is easier than ever for API and app developers to use.
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....