Welcome!

Agile Computing Authors: Yakov Fain, Jason Bloomberg, Tim Hinds, Liz McMillan, Elizabeth White

Related Topics: @CloudExpo, Microservices Expo, Agile Computing, Cloud Security, @BigDataExpo, SDN Journal

@CloudExpo: Article

Working in the Cloud and On the Job

When working in the cloud, there are no risks or compromises, only faster, better, and more accessible tools for communication

Professionals who work in the service field often have to juggle several tasks at once. Service techs have to make sales presentations and deal with customer service and still fix the problem they were hired for. They're basically a one-man show that travels from site to site, the ultimate multi-tasker, with so many projects and phone calls to handle that a person can't help but wonder how most even survive each day. But there's something out there to help these guys out with their busy life. By working in the cloud, contractors and techs can gain an extra pair of arms to make each day count.

When your techs show up to a job they bring their toolbox and a bulky laptop. Their hands are extremely full. Everything they need to know is on that computer but it takes minutes to load, and they have to be on the phone at the same time talking to the office. If a problem should arise, they may have to leave the site and only return after obtaining the information or ordering the parts that they need. Then what happens if there are errors in that information? They have to head back again to the office. The tech wastes gas and the client wastes time. No one's a winner here.

With your current setup, your service techs might not have access to immediate information because it's all manual. The situation could be improved with instant access to what is needed: information. With the cloud, your techs would be able to pull out their phones to access job, client, and other information instantly, not to mention replacing that bulky laptop with a slim smartphone that'll fit in any pocket.

When working in the cloud, there are no risks or compromises, only faster, better, and more accessible tools for communication. The smartphone becomes just as important as the wrench in a plumber's toolbox.

It'll Always Be There
What happens now when a loyal long-term client calls for a tech to solve a problem? The job is scheduled for the next day and files have to be sorted through at lightening speeds to obtain the right info. Sometimes a different worker is assigned to a job and hasn't talked to the previous tech. What if the files were lost or thrown away? If your tech is working in the cloud, going back to visit an old job or obtaining a new job from a loyal client isn't a big deal. They can have previous notes and billing statements available on-demand. All they need to do is open the app on their phone to see every note anyone in the company ever made. The same thing goes for a different tech visiting the same job. Every worker has access to a large amount of data that is available at the click of a button. Managers will also be able to see what projects techs are working on. Never again will your techs say "I wasn't the technician on that job", everyone will be able to work together with the same access to information. Best of all, the information is safe, secure, and always within reach.

Even years later the information will still be there, ready to be used when fixing another sink or repairing more ducts. With cloud providers keeping your information safe, wouldn't it be a safer, better idea to be working in the cloud?

When Hammer Meets Nail
The cloud is growing, and using it to manage your business means simplifying a complex and slow process. Managers can see directly what projects are being worked on and can participate in helping those projects move smoothly.

Say for instance, your company receives a service call from a new client. You make a few notes: "Customer says sink is backed up" or "AC unit won't turn on". You then send a truck to visit the client. With the cloud, the tech snaps pictures and enters notes into his mobile device, and you can read everything he does from your own office computer. You instantly notice that it's a different problem and not the one he seems to suspect. You send him an alert, and together devise a new proposal to hand to your client. You're able to instantly accept the proposal and email or print it out to put into your client's hands. You show the client that you're on the top of your game and secure the job. After they accept, you send out invoices and orders for parts needed for the job. Your consultant puts on his tech hat and gets to work. At every step, you and your tech can stay in touch with each other and the client, just in case more problems arise. There are no nasty surprise additions to the estimate because you have access to all of the information needed to fix the problem.

You are able to communicate with your on-site consultant/tech and together you both achieved your goal: to satisfy the customer with fast high-quality service. There's no doubt that the customer will refer you to friends and family, and will probably call you back in the future if some other problem comes up.

More Stories By Jennifer Hutchison

Jennifer Hutchison is a tech blogger currently based in Los Angeles. She has covered a wide range of topics including beauty products, travel, books, technology, and small businesses. Jennifer is a graduate of CSUN, where she majored in English with an emphasis in Creative Writing. She is the Online Marketing Specialist for InfoStreet, makers of SkyDesktop, a free Cloud-based desktop.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
18th Cloud Expo, taking place June 7-9, 2016, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some...
Designing IoT applications is complex, but deploying them in a scalable fashion is even more complex. A scalable, API first IaaS cloud is a good start, but in order to understand the various components specific to deploying IoT applications, one needs to understand the architecture of these applications and figure out how to scale these components independently. In his session at @ThingsExpo, Nara Rajagopalan is CEO of Accelerite, will discuss the fundamental architecture of IoT applications, ...
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discuss how businesses can gain an edge over competitors by empowering consumers to take control through IoT. We'll cite examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He'll also highlight how IoT can revitalize and restore outdated business models, making them profitable...
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management...
SYS-CON Events announced today Object Management Group® has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Companies can harness IoT and predictive analytics to sustain business continuity; predict and manage site performance during emergencies; minimize expensive reactive maintenance; and forecast equipment and maintenance budgets and expenditures. Providing cost-effective, uninterrupted service is challenging, particularly for organizations with geographically dispersed operations.
SYS-CON Events announced today that Alert Logic, Inc., the leading provider of Security-as-a-Service solutions for the cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Alert Logic, Inc., provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Ful...
SYS-CON Events announced today that MobiDev will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex software systems for startups and enterprises. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobile software company with over 200 develope...
SYS-CON Events announced today that EastBanc Technologies will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. EastBanc Technologies has been working at the frontier of technology since 1999. Today, the firm provides full-lifecycle software development delivering flexible technology solutions that seamlessly integrate with existing systems – whether on premise or cloud. EastBanc Technologies partners with p...
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, will discuss the importance of WebRTC and how it enables companies to fo...
SoftLayer operates a global cloud infrastructure platform built for Internet scale. With a global footprint of data centers and network points of presence, SoftLayer provides infrastructure as a service to leading-edge customers ranging from Web startups to global enterprises. SoftLayer's modular architecture, full-featured API, and sophisticated automation provide unparalleled performance and control. Its flexible unified platform seamlessly spans physical and virtual devices linked via a world...
SYS-CON Events announced today TechTarget has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. TechTarget is the Web’s leading destination for serious technology buyers researching and making enterprise technology decisions. Its extensive global networ...
SYS-CON Events announced today that BMC Software has been named "Siver Sponsor" of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. BMC is a global leader in innovative software solutions that help businesses transform into digital enterprises for the ultimate competitive advantage. BMC Digital Enterprise Management is a set of innovative IT solutions designed to make digital business fast, seamless, and optimized from mainframe to mo...
SYS-CON Events announced today that Tintri Inc., a leading producer of VM-aware storage (VAS) for virtualization and cloud environments, will exhibit at the 18th International CloudExpo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today BZ Media LLC has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. BZ Media LLC is a high-tech media company that produces technical conferences and expositions, and publishes a magazine, newsletters and websites in the software development, SharePoint, mobile development and Commercial Drone markets.
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device. For more information, please visit https://www.mangoapps.com/.
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
SYS-CON Events announced today that ContentMX, the marketing technology and services company with a singular mission to increase engagement and drive more conversations for enterprise, channel and SMB technology marketers, has been named “Sponsor & Exhibitor Lounge Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York. “CloudExpo is a great opportunity to start a conversation with new prospects, but what happens after the...
The essence of data analysis involves setting up data pipelines that consist of several operations that are chained together – starting from data collection, data quality checks, data integration, data analysis and data visualization (including the setting up of interaction paths in that visualization). In our opinion, the challenges stem from the technology diversity at each stage of the data pipeline as well as the lack of process around the analysis.
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit y...