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Symantec Study Shows Employees Steal Corporate Data and Don't Believe It's Wrong

Companies Failing to Adequately Train Employees in Intellectual Property Theft Awareness

MOUNTAIN VIEW, CA -- (Marketwire) -- 02/06/13 -- Half of employees who left or lost their jobs in the last 12 months kept confidential corporate data, according to a global survey from Symantec (NASDAQ: SYMC), and 40 percent plan to use it in their new jobs. The results show that everyday employees' attitudes and beliefs about intellectual property (IP) theft are at odds with the vast majority of company policies.

Employees not only think it is acceptable to take and use IP when they leave a company, but also believe their companies do not care. Only 47 percent say their organization takes action when employees take sensitive information contrary to company policy and 68 percent say their organization does not take steps to ensure employees do not use confidential competitive information from third-parties. Organizations are failing to create an environment and culture that promotes employees' responsibility and accountability in protecting IP.

Read Blog Post: The "Frenemy" Within: Insider Theft of IP

Click to Tweet: Half of ex-employees steal corporate data and don't believe it's wrong: http://bit.ly/14weERW

Survey Highlights

  • Employees move IP outside the company in all directions, and never clean it up. Sixty-two percent say it is acceptable to transfer work documents to personal computers, tablets, smartphones or online file sharing applications. The majority never delete the data they've moved because they do not see any harm in keeping it.
  • Most employees do not believe using competitive data taken from a previous employer is wrong. Fifty-six percent of employees do not believe it is a crime to use a competitor's trade secret information; this mistaken belief puts their current employers at risk as unwitting recipients of stolen IP.
  • Employees attribute ownership of IP with the person who created it. Forty-four percent of employees believe a software developer who develops source code for a company has some ownership in his or her work and inventions, and 42 percent do not think it's a crime to reuse the source code, without permission, in projects for other companies.
  • Organizations are failing to create a culture of security. Only 38 percent of employees say their manager views data protection as a business priority, and 51 percent think it is acceptable to take corporate data because their company does not strictly enforce policies.

Recommendations

  • Employee education: Organizations need to let their employees know that taking confidential information is wrong. IP theft awareness should be integral to security awareness training.
  • Enforce non-disclosure agreements (NDAs): In almost half of insider theft cases, the organization had IP agreements with the employee, which indicates the existence of a policy alone -- without employee comprehension and effective enforcement -- is ineffective(i). Include stronger, more specific language in employment agreements and ensure exit interviews include focused conversations around employees' continued responsibility to protect confidential information and return all company information and property (wherever stored). Make sure employees are aware that policy violations will be enforced and that theft of company information will have negative consequences to them and their future employer.
  • Monitoring technology: Implement a data protection policy that monitors inappropriate access and use of IP and automatically notifies employees of violations, which increases security awareness and deters theft.

Quotes

  • "Companies cannot focus their defenses solely on external attackers and malicious insiders who plan to sell stolen IP for monetary gain. The everyday employee, who takes confidential corporate data without a second thought because he doesn't understand it's wrong, can be just as damaging to an organization," said Lawrence Bruhmuller, vice president of engineering and product management, Symantec. "Education alone won't solve the problem of IP theft. Companies need data loss prevention technologies to monitor use of IP and flag employee behavior that puts confidential corporate data at risk. The time to protect your IP is before it walks out the door."
  • "When it comes to trade secret theft by mobile employees, an ounce of prevention is usually worth ten pounds of cure," said Dave Burtt, founder of Mobility Legal P.C. "We consistently see departing employees who don't understand their obligation to keep trade secrets secret, but are just as often faced with companies whose own procedures are sorely lacking when it comes to protecting valuable IP. But everybody loses when a mobile employee steals trade secrets -- the company who invested in the IP, the employee who took it, and the organization that receives it, even unknowingly, who most often is on the hook for defending the litigation that follows. Before employees exit, dust off agreements they likely haven't looked at in years, figure out all of the places the employee has stored sensitive company information and get it back, and ensure that employees understand their continuing obligations not to use or disclose company trade secrets."

Symantec's How Employees are Putting Your Intellectual Property at Risk Survey
Symantec's survey What's Yours Is Mine: How Employees are Putting Your Intellectual Property at Risk was conducted by The Ponemon Institute in October 2012 to examine the problem of IP theft or abuse by employees in the workplace. The results are based on responses from 3,317 individuals in six countries including the United States, United Kingdom, France, Brazil, China and Korea.

Related

Connect with Symantec

About Symantec
Symantec protects the world's information, and is a global leader in security, backup and availability solutions. Our innovative products and services protect people and information in any environment -- from the smallest mobile device, to the enterprise data center, to cloud-based systems. Our world-renowned expertise in protecting data, identities and interactions gives our customers confidence in a connected world. More information is available at www.symantec.com or by connecting with Symantec at: go.symantec.com/socialmedia.

NOTE TO EDITORS: If you would like additional information on Symantec Corporation and its products, please visit the Symantec News Room at http://www.symantec.com/news. All prices noted are in U.S. dollars and are valid only in the United States.

Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.

FORWARD-LOOKING STATEMENTS: Any forward-looking indication of plans for products is preliminary and all future release dates are tentative and are subject to change. Any future release of the product or planned modifications to product capability, functionality, or feature are subject to ongoing evaluation by Symantec, and may or may not be implemented and should not be considered firm commitments by Symantec and should not be relied upon in making purchasing decisions.

Technorati Tags
Insider threat, IP theft, intellectual property protection, data loss prevention, DLP, security awareness training

(i) Eric D. Shaw, Ph.D., Harley V. Stock, Ph.D, "Behavioral Risk Indicators of Malicious Insider Theft of Intellectual Property: Misreading the Writing on the Wall," 2011, Symantec

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Symantec Corp.
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