Click here to close now.

Welcome!

Agile Computing Authors: Elizabeth White, AppDynamics Blog, Wayne Lam, Pat Romanski, Jnan Dash

News Feed Item

Paciolan Announces Partnership With Professional Facilities Management

Venues Will Leverage Ticketing and Marketing Solutions to Enhance Patron Services

IRVINE, CA and PROVIDENCE, RI -- (Marketwire) -- 01/17/13 -- Paciolan, an industry-leading provider of ticketing, marketing, fundraising and sales automation solutions to more than 500 live entertainment organizations, including performing arts venues, announced that the company has entered into a partnership with Professional Facilities Management (PFM). PFM will leverage Paciolan's ticketing and marketing solutions in five venues, including Providence Performing Arts Center (Providence, R.I.), Veteran's Memorial Auditorium (Providence, R.I.), Barbara B. Mann Performing Arts Hall (Ft. Myers, FL), Coral Springs Center for the Arts (Coral Springs, FL) and North Shore Center for the Performing Arts (Skokie, IL).

"We are pleased to begin a seamless partnership with Paciolan to enhance all of our patron services," said Lynn Singleton, President of Professional Facilities Management. "As a technically innovative company, Paciolan provides us with an excellent opportunity to elevate our patrons' experiences and take us to the next level serving our customers in each of our facilities."

Leveraging Paciolan's eVenue online ticketing system, all five venues will have a best-of-breed online box office website, including the ability to allow patrons to pick their own seat through an interactive seat map, social integration, and other advanced features to efficiently sell tickets. PFM will provide customers with secure online services and account management, including opportunities for patrons to purchase VIP packages, bundles for shows, restaurants and merchandise, as well as the ability to manage their online accounts and inventory.

With a focus to elevate the patron experience, each venue will implement Paciolan's Access scanning and digital ticketing solution. The system will enable patrons to print tickets at home to bypass will call lines at the box office. The barcoded tickets will provide each venue the opportunity to increase sponsorship activation and generate incremental revenue by providing sponsorship branding on the print-at-home tickets. Paciolan's Access technology also allows each venue to validate tickets and track attendance in real-time through the use of handheld scanners at each entrance.

"We look forward to implementing new digital ticketing technologies to make it easy to buy and redeem tickets digitally to maximize the experience of each customer," said Donna Santos, Vice President of Ticketing and Sales. "Our partnership with Paciolan will help us to stay abreast of leading edge technology and also will help us to provide innovations to all of our patrons."

All five of PFM's venues will adopt Paciolan's industry-leading Customer Relationship Management (CRM) solution which provides a 360 degree view of each venue's customer interactions, including ticketing and purchase history, to enhance ticket sales at each venue and manage relationships with each patron. With a holistic view of each customer, venues will be able to utilize transparent data collected in real-time to provide efficient service to their patrons.

Additionally, PFM will improve its communication and broaden its marketing reach at their venues, implementing Paciolan's marketing services. Leveraging the PAC Social Media platform, PFM venues will have the ability to socially promote events, build and engage their database, and manage conversations online. Using Paciolan's display ad retargeting technology, PFM venues will be able to deliver sequential banner advertisements with special offers, tailored to specific consumers who visit their website to purchase tickets to their events. Paciolan's PACmail email marketing solution will empower PFM venues with a platform to enhance communications and tailor segmented messages to customers to drive ticket sales online and increase customer awareness of ticket sales and packages, upcoming events and promotions.

"We value every patron, and at the end of the day it's about providing each customer with one-to-one marketing messaging," added Santos. "Paciolan offers us that ability to deliver the right message to the right patron at the right time."

"We are excited to partner with Professional Facilities Management to help them provide world-class services to each of their venues in many performing arts communities," said Dave Butler, chief executive officer of Paciolan. "Paciolan will continue to deliver the innovative technology to each venue and assist them in providing exceptional customer service."

About Professional Facilities Management
Professional Facilities Management, Inc. (PFM) is a wholly-owned subsidiary of Providence Performing Arts Center, incorporated in 1988 in response to a growing need for objective evaluation and management of performing arts facilities in geographically-diverse locations. One of the first companies of its kind, PFM's business is focused on performing arts to bring a wide variety of programming to the broadest audience while maintaining financial responsibility and sensitivity to local constituency needs. Presently, PFM holds management/booking contracts in 10 facilities located in eight states.

About Paciolan
Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations that sell over 120 million tickets annually. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.

Visit www.paciolan.com for additional company information.

Add to Digg Bookmark with del.icio.us Add to Newsvine

Paciolan Media Contacts:
Craig Ricks
Paciolan
Vice President of Marketing
949.823.1636 (O)

Steve Brown
Paciolan
Corporate Marketing Associate
949.823.4506 (O)

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
"We have a tagline - "Power in the API Economy." What that means is everything that is built in applications and connected applications is done through APIs," explained Roberto Medrano, Executive Vice President at Akana, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of profound change in the industry.
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Architect for the Internet of Things and Intelligent Systems, described how to revolutionize your archit...
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society-changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his session at @ThingsExpo, Jason Mondanaro, Director, Product Management at Metanga, discussed how you can plan to cooperate, partner, and form lasting all-star teams to change the world and it starts with business models and monetization strategies.
To many people, IoT is a buzzword whose value is not understood. Many people think IoT is all about wearables and home automation. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed some incredible game-changing use cases and how they are transforming industries like agriculture, manufacturing, health care, and smart cities. He will discuss cool technologies like smart dust, robotics, smart labels, and much more. Prepare to be blown away with a glimpse of the future.
Internet of Things is moving from being a hype to a reality. Experts estimate that internet connected cars will grow to 152 million, while over 100 million internet connected wireless light bulbs and lamps will be operational by 2020. These and many other intriguing statistics highlight the importance of Internet powered devices and how market penetration is going to multiply many times over in the next few years.
Internet of Things (IoT) will be a hybrid ecosystem of diverse devices and sensors collaborating with operational and enterprise systems to create the next big application. In their session at @ThingsExpo, Bramh Gupta, founder and CEO of robomq.io, and Fred Yatzeck, principal architect leading product development at robomq.io, discussed how choosing the right middleware and integration strategy from the get-go will enable IoT solution developers to adapt and grow with the industry, while at the same time reduce Time to Market (TTM) by using plug and play capabilities offered by a robust IoT ...
Today air travel is a minefield of delays, hassles and customer disappointment. Airlines struggle to revitalize the experience. GE and M2Mi will demonstrate practical examples of how IoT solutions are helping airlines bring back personalization, reduce trip time and improve reliability. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Dr. Sarah Cooper, M2Mi’s VP Business Development and Engineering, will explore the IoT cloud-based platform technologies driving this change including privacy controls, data transparency and integration of real time context wi...
SYS-CON Events announced today that BMC will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. BMC has worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to mobile, BMC pairs high-speed digital innovation with robust IT industrialization – allowing customers to provide amazing user experiences with optimized IT per...
There will be 150 billion connected devices by 2020. New digital businesses have already disrupted value chains across every industry. APIs are at the center of the digital business. You need to understand what assets you have that can be exposed digitally, what their digital value chain is, and how to create an effective business model around that value chain to compete in this economy. No enterprise can be complacent and not engage in the digital economy. Learn how to be the disruptor and not the disruptee.
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will addresses this very serious issue of profound change in the industry.
Business as usual for IT is evolving into a "Make or Buy" decision on a service-by-service conversation with input from the LOBs. How does your organization move forward with cloud? In his general session at 16th Cloud Expo, Paul Maravei, Regional Sales Manager, Hybrid Cloud and Managed Services at Cisco, discusses how Cisco and its partners offer a market-leading portfolio and ecosystem of cloud infrastructure and application services that allow you to uniquely and securely combine cloud business applications and services across multiple cloud delivery models.
In his General Session at 16th Cloud Expo, David Shacochis, host of The Hybrid IT Files podcast and Vice President at CenturyLink, investigated three key trends of the “gigabit economy" though the story of a Fortune 500 communications company in transformation. Narrating how multi-modal hybrid IT, service automation, and agile delivery all intersect, he will cover the role of storytelling and empathy in achieving strategic alignment between the enterprise and its information technology.
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, the leading expert on architecting agility for the enterprise and president of Intellyx, panelists peeled away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud environment, and we must architect and code accordingly. At the very least, you'll have no problem fillin...
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Opening Keynote at 16th Cloud Expo, Sandy Carter, IBM General Manager Cloud Ecosystem and Developers, and a Social Business Evangelist, d...
Converging digital disruptions is creating a major sea change - Cisco calls this the Internet of Everything (IoE). IoE is the network connection of People, Process, Data and Things, fueled by Cloud, Mobile, Social, Analytics and Security, and it represents a $19Trillion value-at-stake over the next 10 years. In her keynote at @ThingsExpo, Manjula Talreja, VP of Cisco Consulting Services, discussed IoE and the enormous opportunities it provides to public and private firms alike. She will share what businesses must do to thrive in the IoE economy, citing examples from several industry sectors.
In his keynote at 16th Cloud Expo, Rodney Rogers, CEO of Virtustream, discussed the evolution of the company from inception to its recent acquisition by EMC – including personal insights, lessons learned (and some WTF moments) along the way. Learn how Virtustream’s unique approach of combining the economics and elasticity of the consumer cloud model with proper performance, application automation and security into a platform became a breakout success with enterprise customers and a natural fit for the EMC Federation.
SYS-CON Events announced today that the "Second Containers & Microservices Conference" will take place November 3-5, 2015, at the Santa Clara Convention Center, Santa Clara, CA, and the “Third Containers & Microservices Conference” will take place June 7-9, 2016, at Javits Center in New York City. Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities.
SYS-CON Events announced today that the "First Containers & Microservices Conference" will take place June 9-11, 2015, at the Javits Center in New York City. The “Second Containers & Microservices Conference” will take place November 3-5, 2015, at Santa Clara Convention Center, Santa Clara, CA. Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities.
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal an...