Welcome!

Web 2.0 Authors: Elizabeth White, Roger Strukhoff, Kevin Benedict, Carmen Gonzalez, Yeshim Deniz

News Feed Item

The Advice I'm Giving CEOs This Year

Evaluating What's Working - and What Isn't - in Their Leadership Styles

NEW YORK, Jan. 16, 2013 /PRNewswire/ -- "The best CEOs I work with are always learning," says Stephen Miles, founder and chief executive of The Miles Group. "The certainties of today – whether it's relying on a particular business model or banking on a 'category killer' or operating under a particular regulatory framework – can be up-ended and disrupted tomorrow. Corporate chiefs who internalize this reality are best equipped to steer their companies through disruption."

(Logo: http://photos.prnewswire.com/prnh/20121114/NY12516LOGO )

As a coach to CEOs and boards worldwide, Mr. Miles asks executives and directors to regularly examine their own leadership style – to see what is working and what is not. Four questions for leaders to consider this year are:

1.   Are you enrolling your employees – or conscripting them? "The command-and-control leadership framework has tremendous strengths, which is why the military has employed it forever. In particular, it can deliver outstanding results in high stress situations. But outside of those situations, leaders need to go beyond this 'conscription' model to 'enroll' their teams and organizations.

"Effective enrollment – through engagement, clarity of strategy, and communication – is a powerful retention tool. Compensation will always matter, but feeling sufficiently enrolled in the mission of an organization leads employees to go the extra mile and do the additional work needed to achieve the mission."

Tips:

  • Connect company strategy with individual tasks: "Having a clear and simple strategy that is unifying and translates into something that employees throughout the organization can buy in to, understand and repeat day-in and day-out will create a multiplying effect on productivity and results."
  • Bring in the "power brokers" within the team or organization: "Engaging both the formal and informal influencers early will have a multiplying effect as these people can act as disciples and 'preach' your mission."
  • Ensure that you are using all of the communication channels available to you: "Make sure that you are reaching employees at all of the effective touchpoints – including through newer communications and appropriate social media tools. A multi-channel approach is required to reach all generations working inside companies today."

2.   Is your role mastery leading to complacency? "When a CEO enters the top role for the first time or joins a new company (or both), the discomfort with being new causes the CEO to ask more questions, double check and triangulate information, and seek out others' opinions. For the vast majority of people, discomfort creates an accelerated learning environment. Over time, the CEO finds his feet and gradually gains greater confidence. This, combined with a natural inclination to become efficient (and the resulting lack of 'diligence and inspection') means that leaders tend to start asking fewer questions, verifying less, and making more assumptions. This is the paradox of 'role mastery.' As one's confidence level goes up, one's discomfort in the role goes down – until that 'oh sh*t!' moment when a negative surprise leads back to being uncomfortable again."

Tips:

  • Assemble the "uncomfortable team": "Building a team around you that is excellent and diverse will increase the likelihood of debate and avoid a rubber-stamp and group-think mentality on issues. Make sure the team has a safe and supportive environment for discussion and debate, and, if you are not getting it, jump in and play devil's advocate."
  • Listen for content: "Have the patience to listen for content versus confirmation, and continue to triangulate multiple data sources. This means you are asking questions and engaging on the topic instead of trying to win the interaction and move on."

3.   Are you tolerating mediocrity? "The disease of 'generalized mediocrity' is rampant in companies today. Mediocrity is insidious and tends to be tolerated a long time because it is not extreme in any way – it becomes hard to pinpoint exactly what the issue is. Too many executives tolerate unprepared people, poor work products, and anecdotal information, which all lead to wasted time and unnecessary meetings and follow-up. This is just not acceptable.

"Eliminating mediocrity requires high levels of engagement, discipline, follow-through, and openness to tension. It can also call for CEOs to diagnose in themselves when they are compensating or not asking for things because that just becomes easier. Setting very high standards, not just for oneself, but for every single person the CEO engages with, is the important first step (CEOs spend the majority of their time in meetings so they need to be highly productive). If the CEO is leading a meeting, assigning project work, or reviewing a business, the preparation and the quality of the thinking and work that goes into the pre-reads, and then the engagement, needs to be high.

"Leaders must set and communicate the standard – and then be disciplined enough to hold to it, even if it means stopping a presentation because the inputs are not high enough quality or the presenter has not adequately prepared, or canceling a meeting if the preparatory materials came in too late and substandard. In order to ferret out habitually average people, CEOs need to use a set of processes and tools that they are relentless and uncompromising on."

Tips:

  • Set expectations high for preparation: "Make it mandatory that 'pre-reads' for meetings be well thought-out and data-driven (vs. anecdotal) X number of days before a meeting. Jeff Bezos at Amazon is famous for having executives write a well-constructed and thought-out white paper (no more than six pages) that the entire executive team sits and reads together and then discusses and debates. The white paper helps eliminate any 'presentation bias' so form never wins over substance."
  • Demand accountability during and after meetings: "Set the expectation that everyone is expected to contribute, and train your executives to build on a point and be additive, versus simply restating points that have already been made. Always ensure minutes are taken, complete with assigned accountabilities for follow-up. Ensure that you assign the 'Directly Responsible Person' for each action item – and then manage your 'DRPs.'"

4.   Do you know when to be a "field general" vs. a "Pentagon general"? "2013, just like the year before it, will demand flexibility from CEOs. No matter what the size of your business, different situations call for different styles of leadership, and each has its time and place:

"A 'field general' role teaches someone to lead from the front, often in very operational situations that require ruthless focus and prioritization. This style is about strong decision-making abilities 'in the field' and being willing and able to make decisions with speed and imperfect information. A field general typically utilizes more of a directive approach involving smaller, but very focused teams. There is often a clean 'mission,' and these leaders reach down and touch a lot of the organization.

"Being a 'Pentagon general' is when you are making the strategic decisions that often are less reversible – you have to think through the second- and third- order effects." It is about slowing down and managing to an outcome – even if the route to get there is a zigzag versus drawing the straightest line between point A and point B. It's about understanding your direct and indirect constituencies and what is in it for them. What are the trade-offs you are willing to make – and what are you not willing to give up on? It is also about dealing with higher levels of ambiguity. Are you able to formulate a point of view when there is no right or wrong answer? A Pentagon general utilizes those around him/her as true advisors who can help shape their thought process, and they triangulate this information for the purpose of making more informed decisions and having a generally broader perspective.

"Many CEOs excel at one leadership style, but the trick is to be able to integrate both into one's leadership process."

Tips:

  • Recognize the way you tend to lead: "Reflecting on your own leadership style can explain a great deal about how you are motivating people in different situations, and where there might be room for improvement."
  • Push your comfort level with a leadership style that isn't 'yours': "If you tend to lead at a 'field general' level, consider a more strategic, long-term approach for steering the company into the future. If you are more of a 'Pentagon general,' be sure to step into a more operational, 'field general' approach when the situation calls for it, as your hands-on leadership will be required. The key is to understand your own foundational approach and then have cues to identify when you are in a field versus a Pentagon decision so that you can 'go to manual' and use the most effective approach for that situation."

Named by Bloomberg Businessweek as "the rising star of CEO consulting," Stephen A. Miles is the founder and CEO of The Miles Group, which develops talent strategies for organizations, cultivates high-performing individuals and teams, and ensures effective leadership transitions through readiness coaching and succession.

To speak with Stephen Miles, please contact Suzanne Oaks or Davia Temin of Temin and Company at 212-588-8788 or [email protected].

SOURCE The Miles Group

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
Software AG helps organizations transform into Digital Enterprises, so they can differentiate from competitors and better engage customers, partners and employees. Using the Software AG Suite, companies can close the gap between business and IT to create digital systems of differentiation that drive front-line agility. We offer four on-ramps to the Digital Enterprise: alignment through collaborative process analysis; transformation through portfolio management; agility through process automation and integration; and visibility through intelligent business operations and big data.
There will be 50 billion Internet connected devices by 2020. Today, every manufacturer has a propriety protocol and an app. How do we securely integrate these "things" into our lives and businesses in a way that we can easily control and manage? Even better, how do we integrate these "things" so that they control and manage each other so our lives become more convenient or our businesses become more profitable and/or safe? We have heard that the best interface is no interface. In his session at Internet of @ThingsExpo, Chris Matthieu, Co-Founder & CTO at Octoblu, Inc., will discuss how these devices generate enough data to learn our behaviors and simplify/improve our lives. What if we could connect everything to everything? I'm not only talking about connecting things to things but also systems, cloud services, and people. Add in a little machine learning and artificial intelligence and now we have something interesting...
Last week, while in San Francisco, I used the Uber app and service four times. All four experiences were great, although one of the drivers stopped for 30 seconds and then left as I was walking up to the car. He must have realized I was a blogger. None the less, the next car was just a minute away and I suffered no pain. In this article, my colleague, Ved Sen, Global Head, Advisory Services Social, Mobile and Sensors at Cognizant shares his experiences and insights.
We are reaching the end of the beginning with WebRTC and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management. For example, if you have an existing service – possibly built on a variety of different PaaS/SaaS offerings – and you want to add real-time communications you are faced with a challenge relating to user management, authentication, authorization, and validation. Service providers will want to use their existing identities, but these will have credentials already that are (hopefully) irreversibly encoded. In his session at Internet of @ThingsExpo, Peter Dunkley, Technical Director at Acision, will look at how this identity problem can be solved and discuss ways to use existing web identities for real-time communication.
Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT. Attendees will learn real-world benefits of WebRTC and explore future possibilities, as WebRTC and IoT intersect to improve customer service.
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at Internet of @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, will share some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, an Open Source Cloud Communications company that helps the shift from legacy IN/SS7 telco networks to IP-based cloud comms. An early investor in multiple start-ups, he still finds time to code for his companies and contribute to open source projects.
The Internet of Things (IoT) promises to create new business models as significant as those that were inspired by the Internet and the smartphone 20 and 10 years ago. What business, social and practical implications will this phenomenon bring? That's the subject of "Monetizing the Internet of Things: Perspectives from the Front Lines," an e-book released today and available free of charge from Aria Systems, the leading innovator in recurring revenue management.
The Internet of Things will put IT to its ultimate test by creating infinite new opportunities to digitize products and services, generate and analyze new data to improve customer satisfaction, and discover new ways to gain a competitive advantage across nearly every industry. In order to help corporate business units to capitalize on the rapidly evolving IoT opportunities, IT must stand up to a new set of challenges.
There’s Big Data, then there’s really Big Data from the Internet of Things. IoT is evolving to include many data possibilities like new types of event, log and network data. The volumes are enormous, generating tens of billions of logs per day, which raise data challenges. Early IoT deployments are relying heavily on both the cloud and managed service providers to navigate these challenges. In her session at 6th Big Data Expo®, Hannah Smalltree, Director at Treasure Data, to discuss how IoT, Big Data and deployments are processing massive data volumes from wearables, utilities and other machines.
All major researchers estimate there will be tens of billions devices – computers, smartphones, tablets, and sensors – connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be!
P2P RTC will impact the landscape of communications, shifting from traditional telephony style communications models to OTT (Over-The-Top) cloud assisted & PaaS (Platform as a Service) communication services. The P2P shift will impact many areas of our lives, from mobile communication, human interactive web services, RTC and telephony infrastructure, user federation, security and privacy implications, business costs, and scalability. In his session at Internet of @ThingsExpo, Erik Lagerway, Co-founder of Hookflash, will walk through the shifting landscape of traditional telephone and voice services to the modern P2P RTC era of OTT cloud assisted services.
While great strides have been made relative to the video aspects of remote collaboration, audio technology has basically stagnated. Typically all audio is mixed to a single monaural stream and emanates from a single point, such as a speakerphone or a speaker associated with a video monitor. This leads to confusion and lack of understanding among participants especially regarding who is actually speaking. Spatial teleconferencing introduces the concept of acoustic spatial separation between conference participants in three dimensional space. This has been shown to significantly improve comprehension and conference efficiency.
The Internet of Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. In his session at Internet of @ThingsExpo, Jim Scott, Director of Enterprise Strategy & Architecture at MapR Technologies, will discuss single-value, geo-spatial, and log time series data. By focusing on enterprise applications and the data center, he will use OpenTSDB as an example to explain some of these concepts including when to use different storage models.
SYS-CON Events announced today that Gridstore™, the leader in software-defined storage (SDS) purpose-built for Windows Servers and Hyper-V, will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Gridstore™ is the leader in software-defined storage purpose built for virtualization that is designed to accelerate applications in virtualized environments. Using its patented Server-Side Virtual Controller™ Technology (SVCT) to eliminate the I/O blender effect and accelerate applications Gridstore delivers vmOptimized™ Storage that self-optimizes to each application or VM across both virtual and physical environments. Leveraging a grid architecture, Gridstore delivers the first end-to-end storage QoS to ensure the most important App or VM performance is never compromised. The storage grid, that uses Gridstore’s performance optimized nodes or capacity optimized nodes, starts with as few a...
The Transparent Cloud-computing Consortium (abbreviation: T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data processing High speed and high quality networks, and dramatic improvements in computer processing capabilities, have greatly changed the nature of applications and made the storing and processing of data on the network commonplace. These technological reforms have not only changed computers and smartphones, but are also changing the data processing model for all information devices. In particular, in the area known as M2M (Machine-To-Machine), there are great expectations that information with a new type of value can be produced using a variety of devices and sensors saving/sharing data via the network and through large-scale cloud-type data processing. This consortium believes that attaching a huge number of devic...
Innodisk is a service-driven provider of industrial embedded flash and DRAM storage products and technologies, with a focus on the enterprise, industrial, aerospace, and defense industries. Innodisk is dedicated to serving their customers and business partners. Quality is vitally important when it comes to industrial embedded flash and DRAM storage products. That’s why Innodisk manufactures all of their products in their own purpose-built memory production facility. In fact, they designed and built their production center to maximize manufacturing efficiency and guarantee the highest quality of our products.
All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. Over the summer Gartner released its much anticipated annual Hype Cycle report and the big news is that Internet of Things has now replaced Big Data as the most hyped technology. Indeed, we're hearing more and more about this fascinating new technological paradigm. Every other IT news item seems to be about IoT and its implications on the future of digital business.
Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. Download Slide Deck: ▸ Here
BSQUARE is a global leader of embedded software solutions. We enable smart connected systems at the device level and beyond that millions use every day and provide actionable data solutions for the growing Internet of Things (IoT) market. We empower our world-class customers with our products, services and solutions to achieve innovation and success. For more information, visit www.bsquare.com.
With the iCloud scandal seemingly in its past, Apple announced new iPhones, updates to iPad and MacBook as well as news on OSX Yosemite. Although consumers will have to wait to get their hands on some of that new stuff, what they can get is the latest release of iOS 8 that Apple made available for most in-market iPhones and iPads. Originally announced at WWDC (Apple’s annual developers conference) in June, iOS 8 seems to spearhead Apple’s newfound focus upon greater integration of their products into everyday tasks, cross-platform mobility and self-monitoring. Before you update your device, here is a look at some of the new features and things you may want to consider from a mobile security perspective.