Click here to close now.

Welcome!

Web 2.0 Authors: Carmen Gonzalez, Liz McMillan, Dan Ristic, VictorOps Blog, Kevin Benedict

News Feed Item

UNIT4 Business Software Announces 2013 Trends and Predictions

Cloud-based Infrastructure, Innovation and Customer Service will be Important in 2013

VICTORIA, BRITISH COLUMBIA and MANCHESTER, NEW HAMPSHIRE -- (Marketwire) -- 01/09/13 -- UNIT4 Business Software, the North American subsidiary of UNIT4 (EURONEXT AMSTERDAM:UNIT4), the global enterprise software provider for Businesses Living IN Change (BLINC)(TM), has issued its annual list of trends and predictions for the coming year. For 2013, UNIT4 Business Software expects the following trends to affect the industry and customers alike:

1. Millennials' "Minimize/Maximize" Phenomenon: The tidal wave of teenaged technology consumers at the turn of the millennium is now emerging as an R&D changing force in the business technology world. Their tastes and preferences for clean, zero-training technology interfaces, supported by devices with powerful, super-smart capabilities, is literally revolutionizing business app production. These now-emerging managers and business leaders have rejected old-school technology approaches, and software companies that recognize and respond with new user experiences - versus point and click interfaces - will win.

2. On-Premise Data Center Desertions: While on-premise data centers will remain for many corporations for select purposes/operations, clear evidence exists that there is growing corporate/organizational comfort with off-loading data into the cloud for routine and repetitive purposes. A hybrid approach is emerging for many companies in 2013 that will enable the redeployment of valuable organizational resources into activities more germane to business building and efficiency supporting. Software and services companies that offer a "choice" of multiple deployment options will best satisfy the market as these data center decisions are made.

3. Organizational Democratization and Flattening: Challenging economic times for many vertical market sectors have led to a reordering of organizational roles/responsibilities to reduce management layers and create more efficient workflows empowering a greater number of users. Today's more egalitarian, decentralized workforces will be margin-impacting factors in a new, flatter, more democratized workforce.

4. Analytic Activism: Gone will be the days when month-old, week-old, or even day-old data drive critical organizational decisions. And gone are the days when "the best" technologies for supporting decisions are executive dashboards allocated to a small handful of executives. A loud and emerging cry for more bite-sized analytic software applications - for specific purposes -- will drive decision-making down to levels throughout the organizational structure.

5. Social Collaboration Ports Over to Business: The consumerization of IT has also shown the business world that corporate branding/reputation is now inextricably tied to the opinion of "the masses." What's more, emerging opportunities to collect information from customers and prospects using social media tools will increasingly become the single most powerful force in determining everything from human resource to capital planning to R&D decisions. Watch in 2013 for an increasing array of embedded social capabilities in business software.

6. Mobile Mayhem for CIOs: A seemingly unending stream of market introductions for new mobile devices - with disparate standards - is reordering the role of CIOs to focus on a growing list of data integration, data disruption and security issues. As these chief technology executives grapple with their number one and two priorities - protect corporate intellectual/financial property...and keep their business running - watch for other executive areas to pick up IT management responsibilities for what will become "more routine" areas. (See below!)

7. CFO Role Reordering: The combination of a rapidly changing/challenging global economy, and the increasing commoditization of routine business software feature/functions, is moving application software decision-making responsibilities to non-technical roles. Watch for the CFO and line of business executives/managers to increasingly be the decision makers for routine software applications in the enterprise resource planning (ERP) and customer/constituent relationship management (CRM) space.

8. Technology Buyers will Boycott "Lock-In" Policies: As business software buyers become increasingly wary of vendor lock-in policies that limit their options to respond to rapid change circumstances, they will increasingly favor options that provide "post implementation agility." Options to port deployment in and out of the cloud, and to continuously reorganize/restructure without major cost/disruption, will be favored over all-cloud and/or rigidly coded software options that won't change easily.

9. Excellent Customer Service will be a Competitive Advantage: Many cloud- and app-based companies offer minimal customer service, tending toward spotty self-help forums that provide uneven and unproven support. Customers will increase their due diligence into the companies handling their critical data, and will expect customer service to be part of the value they receive. A SaaS model encourages good customer service because switching to a new vendor is less disruptive.

"What is occurring in the business software world is a convergence of mobile/social/cloud dynamics, overlaid by an increasingly younger user base that has different requirements," explained Shelley Zapp, CEO of UNIT4 Business Software. "Gone are the days when technology solutions are relegated only to IT departments and senior level executives - or are minimized to data entry only. Today's faster moving, more agile workforces know how to use technology to impact results, and companies like UNIT4 that offer the means to put these solutions into the right hands will provide the best value to companies and organizations."

About UNIT4 Business Software

UNIT4 Business Software is the North American subsidiary of UNIT4, a $550 million global business software and services company that creates, provides and supports software for Businesses Living IN Change - delivered via the cloud or on-premise. It offers solutions that help these fast-changing public, private, non-profit and higher education "BLINC" organizations embrace business change - simply, quickly and cost-effectively. UNIT4 Agresso, the company's flagship Enterprise Resource Planning (ERP) suite and UNIT4 Coda Financials, its best-of-class financial management software, are used by 6000+ organizations in more than 100 countries. For more information visit www.unit4software.com or follow the company on Twitter, LinkedIn and Innovating4Change, the company blog.

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT.
GENBAND introduced its Real Time Communications (RTC) Client for Lync* to seamlessly combine real-time communications with Lync Instant Messaging (IM) and Presence. “We’re shaking up the economics of delivering Unified Communications (UC) and offering a compelling way to integrate previously bespoke communications technologies,” said Carl Baptiste, GENBAND’s Senior Vice President, Enterprise Solutions. “We’re offering enterprises the best of both worlds by combining our own high availability voice, video and collaboration with Lync’s IM and Presence; creating a single, web centric, client. O...
SYS-CON Events announced today that GENBAND, a leading developer of real time communications software solutions, has been named “Silver Sponsor” of SYS-CON's WebRTC Summit, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. The GENBAND team will be on hand to demonstrate their newest product, Kandy. Kandy is a communications Platform-as-a-Service (PaaS) that enables companies to seamlessly integrate more human communications into their Web and mobile applications - creating more engaging experiences for their customers and boosting collaboration and productiv...
SYS-CON Events announced today that SoftLayer, an IBM company, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place June 9-11, 2015 at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place November 3–5, 2015 at the Santa Clara Convention Center in Santa Clara, CA. SoftLayer operates a global cloud infrastructure platform built for Internet scale. With a global footprint of data centers and network points of presence, SoftLayer provides infrastructure as a service to leading-edge customers ranging from ...
SYS-CON Events announced today that BroadSoft, the leading global provider of Unified Communications and Collaboration (UCC) services to operators worldwide, has been named “Gold Sponsor” of SYS-CON's WebRTC Summit, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. BroadSoft is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks. The Company’s core communications platform enables the delivery of a range of enterprise and consumer calling...
SYS-CON Events announced today that Cisco, the worldwide leader in IT that transforms how people connect, communicate and collaborate, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cisco makes amazing things happen by connecting the unconnected. Cisco has shaped the future of the Internet by becoming the worldwide leader in transforming how people connect, communicate and collaborate. Cisco and our partners are building the platform for the Internet of Everything by connecting the...
SYS-CON Events announced today that Liaison Technologies, a leading provider of data management and integration cloud services and solutions, has been named "Silver Sponsor" of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York, NY. Liaison Technologies is a recognized market leader in providing cloud-enabled data integration and data management solutions to break down complex information barriers, enabling enterprises to make smarter decisions, faster.
Recent technology advances in miniaturization has positioned the wearables as the pinnacle of technology convergence with the human body. We inquire if wearables are mere standard miniaturized devices extended with the connectivity and present our views on considerations like design, applications, performance, efficiency, interoperability, usage scenarios, human device interaction and consequent trade-offs enabling wearables to impart optimal value.
Participants will reach the final if their IoT solution is liked. A community vote will determine the best solutions submitted in each country, after which an expert jury will select the national winners and the best international IoT solution. Each country's best solution can win a national marketing campaign worth up to €30,000 and become a partner in Deutsche Telekom's participating markets. The winning international solution can become partner of Deutsche Telekom Group across all eight countries and reach out to a potential of 10,8 million business customers. Deutsche Telekom Group has a...
SYS-CON Events announced today that Windstream, a leading provider of advanced network and cloud communications, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Windstream (Nasdaq: WIN), a FORTUNE 500 and S&P 500 company, is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas.
In this session we look at creating interactive communications via the web by adding messaging, file transfer, and group communication (group chat and audio/video conferencing) into the web experience. We will also discuss potential applications of this technology in areas including B2B, B2C, P2P, and gaming. Peter is Technical Director at Acision. He graduated from The University of Edinburgh in 2000 with a BSc (Hons) in Computer Science. After graduation Peter worked on a PSTN switch developing signalling stacks for SS7, ISDN and similar protocols and creating advanced routing and serv...
SYS-CON Events announced today that ProfitBricks, the provider of painless cloud infrastructure, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY., and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. ProfitBricks is the IaaS provider that offers a painless cloud experience for all IT users, with no learning curve. ProfitBricks boasts flexible cloud servers and networking, an integrated Data Center Designer tool f...
SYS-CON Events announced today that Dyn, the worldwide leader in Internet Performance, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures traffic gets delivered faster, safer, and more reliably than ever.
SYS-CON Events announced today that Open Data Centers (ODC), a carrier-neutral colocation provider, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Open Data Centers is a carrier-neutral data center operator in New Jersey and New York City offering alternative connectivity options for carriers, service providers and enterprise customers.
SYS-CON Events announced today that On the Avenue Marketing Group, a sales and marketing firm that utilizes events to market and sell products to consumers, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. On the Avenue Marketing Group (OTA) is a sales and marketing firm that utilizes events to market and sell products to consumers. On behalf of our clients, we attend thousands of fairs, festivals, expos, concerts, conferences, and sporting events annually, helping them reach millions of individuals ...
SYS-CON Events announced today that ActiveState, the leading independent Cloud Foundry and Docker-based PaaS provider, has been named “Silver Sponsor” of SYS-CON's DevOps Summit New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. ActiveState believes that enterprises gain a competitive advantage when they are able to quickly create, deploy and efficiently manage software solutions that immediately create business value, but they face many challenges that prevent them from doing so. The Company is uniquely positioned to help address these challenges thro...
SYS-CON Events announced today that Vitria Technology, Inc. will exhibit at SYS-CON’s @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Vitria will showcase the company’s new IoT Analytics Platform through live demonstrations at booth #330. Vitria’s IoT Analytics Platform, fully integrated and powered by an operational intelligence engine, enables customers to rapidly build and operationalize advanced analytics to deliver timely business outcomes for use cases across the industrial, enterprise, and consumer segments.
SYS-CON Events announced today that Alert Logic, the leading provider of Security-as-a-Service solutions for the cloud, has been named “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo® and DevOps Summit 2015 New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY, and the 17th International Cloud Expo® and DevOps Summit 2015 Silicon Valley, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA.
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, shared some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, a...
SYS-CON Events announced today that Akana, formerly SOA Software, has been named “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo® New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Akana’s comprehensive suite of API Management, API Security, Integrated SOA Governance, and Cloud Integration solutions helps businesses accelerate digital transformation by securely extending their reach across multiple channels – mobile, cloud and Internet of Things. Akana enables enterprises to share data as APIs, connect and integrate applications, drive part...