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NCR Enhances its Video ATM Technology Through Acquisition of Software-Maker uGenius Technology

NCR Corporation (NYSE: NCR) has purchased uGenius Technology, Inc., a Utah-based pioneer in video banking software. NCR’s acquisition of uGenius will help it continue to grow its APTRA Interactive Teller solution, which lets consumers conduct remote, assisted-teller transactions over an ATM – speaking with a live teller who has control of the machine. NCR anticipates that it will begin pilots for APTRA Interactive Teller with multiple top 10 U.S. banks in the first half of 2013.

APTRA Interactive Teller from NCR Corp (NYSE: NCR) installed at Dollar Bank in Pittsburgh, Pa. Inter ...

APTRA Interactive Teller from NCR Corp (NYSE: NCR) installed at Dollar Bank in Pittsburgh, Pa. Interactive Teller lets consumers conduct live, assisted-service transactions over an ATM (Photo: Business Wire)

In 2011, NCR and uGenius collaborated to build the first ATM that lets consumers talk and bank with a live, remote teller, which will let banks deliver a face-to-face banking experience for longer hours and offer more services to their customers. In January 2012, NCR acquired a minority stake in uGenius.

NCR also anticipates leveraging other uGenius technologies such as SmartOffice and Online Video Banking to expand the delivery of video banking to multi-channel solutions across NCR Financial Services and other industry verticals.

“Video banking – or, as we prefer to call it, remote assisted service – will continue to gain momentum in the U.S. and other countries in 2013. Remote assisted service is proving to help financial institutions grow revenues while at the same time reduce their operating and real estate costs,” said Peter Leav, executive vice president, NCR Corporation. “Through our development work with uGenius and the resulting purchases and pilots by banks and credit unions, we have definitively placed NCR in front of all other technology companies in this area. By acquiring uGenius, we are delivering against our corporate strategy of innovating for our customers and reinventing NCR as a software-driven business, while allowing us to enhance existing technology platforms and create a new segment of remote assisted service.”

APTRA Interactive Teller is part of NCR’s assisted service suite of solutions, combining the advantages of video collaboration and remote transaction-processing technology on an ATM. Through Interactive Teller, consumers will be able to connect and interact with a remote teller in a highly personalized, two-way audio/video experience. Approximately 95 percent of all teller transactions can be performed via Interactive Teller in addition to the usual product sales and service that an in-branch teller provides. For instance, customers can perform secure transactions without using a traditional ATM card and, like branch tellers, remote tellers can provide customers access to cash in their accounts in amounts over the standard ATM daily cash withdrawal limits.

For more information on NCR’s branch transformation portfolio, visit

About NCR Corporation

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR ( is headquartered in Duluth, Georgia.

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NCR is a trademark of NCR Corporation in the United States and other countries.

This news release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements use words such as “seek,” "potential,” “expect,” “strive,” “continue,” “continuously,” “accelerate,” “anticipate”, “outlook”, “intend”, “plan”, “target” and other similar expressions or future or conditional verbs such as “will,” “should,” “would” and “could”. They include statements about NCR’s plans for the business of UGENIUS; anticipated financial and other results from the acquisition of UGENIUS and its integration into NCR; expectations regarding revenue and cost synergies resulting from the acquisition; discussion of other strategic initiatives and related actions; and beliefs, expectations, intentions and strategies, among other things. Forward-looking statements are based on management's current beliefs, expectations and assumptions, and involve a number of known and unknown risks and uncertainties, many of which are out of NCR’s control.

Forward-looking statements are not guarantees of future performance, and there are a number of factors, risks and uncertainties that could cause actual outcomes and results to differ materially from the results contemplated by such forward-looking statements. In addition to the factors discussed in this release, these other factors, risks and uncertainties include those relating to: domestic and global economic and credit conditions, including the ongoing sovereign debt conditions in Europe, which could impact the ability of NCR’s customers to make capital expenditures, purchase NCR’s products and pay accounts receivable, drive further consolidation in the financial services sector and reduce NCR’s customer base; other business and legal risks associated with multinational operations; the financial covenants in NCR’s secured credit facility and their impact on NCR’s financial and business operations; NCR’s indebtedness and the impact that it may have on NCR’s financial and operating activities and NCR’s ability to incur additional debt; the adequacy of NCR’s future cash flows to service NCR’s indebtedness; the variable interest rates borne by NCR’s indebtedness and the effects of changes in those rates; shifts in market demands, continued competitive factors and pricing pressures and their impact on NCR’s ability to improve gross margins and profitability, especially in NCR’s more mature offerings; manufacturing disruptions affecting product quality or delivery times; the effect of currency translation; NCR’s ability to achieve targeted cost reductions; short product cycles, rapidly changing technologies and maintaining a competitive leadership position with respect to NCR’s solution offerings; tax rates; ability to execute NCR’s business and reengineering plans; turnover of workforce and the ability to attract and retain skilled employees, especially in light of continued cost-control measures being taken by NCR; availability and successful exploitation of new acquisition and alliance opportunities; NCR’s ability to sell higher-margin software and services in addition to NCR’s hardware; the timely development, production or acquisition and market acceptance of new and existing products and services (such as self-service technologies), including NCR’s ability to accelerate market acceptance of new products and services; changes in Generally Accepted Accounting Principles (GAAP) and the resulting impact, if any, on NCR’s accounting policies; continued efforts to establish and maintain best-in-class internal information technology and control systems; market volatility and the funded status of NCR’s pension plans; the success of NCR’s pension strategy; compliance with requirements relating to data privacy and protection; expected benefits related to acquisitions and alliances, including the acquisition of UGENIUS, not materializing as expected; uncertainties with regard to regulations, lawsuits, claims and other matters across various jurisdictions; and other factors detailed from time to time in NCR’s U.S. Securities and Exchange Commission reports and NCR’s annual reports to stockholders. NCR does not undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

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