Welcome!

Agile Computing Authors: Elizabeth White, John Basso, Jonathan Fries, Liz McMillan, Igor Drobiazko

Related Topics: Microservices Expo, Java IoT, Microsoft Cloud, Containers Expo Blog, Agile Computing, Cloud Security

Microservices Expo: Article

The Marriage of Tech and Business… and How to Prevent a Divorce

Best practices for organization-wide identity and access management

Evolving regulatory compliance requirements can be a major headache for the IT teams responsible for identity and access management (IAM). Sarbanes Oxley, the wide range of privacy regulations and other federal requirements, have transformed IAM from a problem that keeps the chief information security officer up at night into a true business concern shared by all company executives. Knowing who has access to what information within your organization - and whether they should have that access - is a deceptively complex issue that has the potential to drive a wedge between even the healthiest of relationships across the business.

On the surface, it may seem as though the nuts and bolts of IAM should reside in a company's IT department. This is because there are many islands of information stored in databases across the business that are managed and administered by the IT team. In addition, employee access to particular areas of the network is usually enabled and revoked by IT.

The problem is that these functions are just the tip of the iceberg when it comes to effectively managing your identity governance program.

IAM Is Driven by Business Requirements
It has long been recognized that identity and access management must be process-driven if it is to gain any longer-term traction within an organization. In fact, Gartner highlighted the importance of process in a 2005 research report, stating that "Identity and access management is not only a set of technologies but also a set of processes that address fundamental issues about handling the strategic asset of identity in any enterprise. Establishing a long-term solution for managing identity requires understanding these basic processes."

Why is the process so important?

Any change to the identity of an employee is triggered by the business. The identity attributes of an employee are created when they are hired (onboarding), changed when they are promoted or assigned new responsibilities (change in responsibility), and must be restricted when they leave the organization (offboarding).

A strong partnership between IT and the company's business divisions is essential to ensure that:

  • There is a process to capture all of the changes that happen to the identity of an employee during their life cycle within an organization.
  • The business has established and approved the policies under which employee access will be granted or denied.
  • Changes are processed within the identified framework (i.e., no one is given access "through the backdoor").

By involving business owners early in the development of your IAM program - including human resources as it traditionally "owns" the bulk of employee attributes, like name, address, social security number and banking information - companies will improve the chances of executing their IAM goals on time and on budget.

Create a Culture of Continuous Compliance
Traditional approaches to identity and access governance take a reactive approach to meeting compliance requirements. If the sole measure of success is the ability to generate an attestation report, the company will always be in "firefighting" mode. It is far better to prevent access violations from happening than trying to chase them down once they occur. At that point, the security breach has already taken place, inappropriate access has already been granted and the damage has been done.

The goal of an effective identity governance initiative should be to ensure that employees are only given the access that is assigned to them under a clearly defined set of rules in accordance with company policy. On the other hand, requests for access that would violate a policy (e.g., separation of duties) should be denied and the appropriate manager should be alerted that a request has been made that would violate company policy. By working with business divisions to set these proactive policy parameters up front, the company is able to create a true culture of continuous compliance.

Your IAM Program Should Deliver More than Compliance
Compliance is a necessary evil. However, if handled correctly, compliance can also create the opportunity for meaningful efficiency improvements and cost reductions throughout an organization.

By managing the identity of your employees centrally and establishing proper business processes to manage identities, companies are able to:

  • Shorten new employee onboarding time to less than a day: It is important to capture the primary attributes needed to create an employee identity during the onboarding process and feed this information to all related systems (e.g., payroll, HR, Active Directory, SAP). This approach gives employees the access and assets they need to be productive on their first day with the company.
  • Eliminate repetitive manual data entry: A large Canadian retailer recently identified more than 90 attributes that make up the identity of their employees. More important, it also realized that these attributes were being manually re-entered up to ten times for different purposes across the company. Once it began managing their identity administration centrally, the retailer was able to capture data with no re-entry, thereby eliminating hundreds of redundant entries per employee.
  • Lower administrative costs: Improving time to productivity, streamlining administrative functions, and simplifying audits will result in millions of dollars saved, depending on the size of the organization.

Learn from Past Failures
Many organizations have been down the IAM solution path before with varying degrees of success. The problem-solving responsibility has traditionally been handed off to - you guessed it - the IT department, which typically attempts to solve the issue via technological solutions. As discussed earlier, the challenge is that the IT department is trying to solve the issue when it doesn't own the information or the process. Attempting an IT-only fix, centered around third-party technology and buy-in from other departments, leads to annoyance at best and losses in time and capital at worse.

In spite of these challenges, there is hope for organizations looking for the Holy Grail of IAM. Below are some best practices organizations can employ to improve their internal IAM processes:

  • Solicit business involvement early: IT cannot solve the problem alone. They're the custodians and the business is the end user. IT must engage with business and HR in lay language and find common denominators.
  • Create an identity warehouse: Conduct a thorough cleaning of identity data housed by various internal systems so there is easy reconciliation and clear visibility into access granted to employees.
  • Fix the controls: Implement procedures early in the business process (i.e., during onboarding), and make sure they are followed, to derive the most value from your identity and access management program.
  • Process, process, process: IT spends a significant portion of its time and budget on the dreary work of managing identities. IT and the business divisions can realize measurable benefits from implementing processes that drive down wasted time and money.
  • Go paperless: Going paperless with IAM liberates employees from the stacks of paper on their desks. An electronic IAM system can lighten the load across divisions by identifying holdups and speeding timelines.
  • Prevention is the key: Get away from the "putting out the fires" mentality. True process control means that fires are prevented.

Conclusion
Approaching IAM in a process-oriented way allows organizations to deal with potential problems proactively. When implemented properly, these best practices can help streamline IAM processes across all organizational departments, resulting in shortened onboarding, reduced costs, increased efficiency and regulatory compliance. Those are goals the whole company can get behind.

More Stories By Jay O'Donnell

Jay O’Donnell is the CEO and founder of N8 Identity and spearheads the continuing development of N8 Identity’s industry-leading solutions. One of the early pioneers of the identity and access management (IAM) industry, he initially founded an IAM consulting business in 2000. After overseeing dozens of large-scale IAM projects, he led the development of Employee Lifecycle Manager® in 2007 to meet the need for a software solution that delivered pre-defined identity and access processes throughout the lifecycle of a user within an organization. Jay is an internationally recognized expert in information security, compliance, identity management, federated identity and directory services.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
Increasing IoT connectivity is forcing enterprises to find elegant solutions to organize and visualize all incoming data from these connected devices with re-configurable dashboard widgets to effectively allow rapid decision-making for everything from immediate actions in tactical situations to strategic analysis and reporting. In his session at 18th Cloud Expo, Shikhir Singh, Senior Developer Relations Manager at Sencha, will discuss how to create HTML5 dashboards that interact with IoT devic...
The increasing popularity of the Internet of Things necessitates that our physical and cognitive relationship with wearable technology will change rapidly in the near future. This advent means logging has become a thing of the past. Before, it was on us to track our own data, but now that data is automatically available. What does this mean for mHealth and the "connected" body? In her session at @ThingsExpo, Lisa Calkins, CEO and co-founder of Amadeus Consulting, will discuss the impact of wea...
There is an ever-growing explosion of new devices that are connected to the Internet using “cloud” solutions. This rapid growth is creating a massive new demand for efficient access to data. And it’s not just about connecting to that data anymore. This new demand is bringing new issues and challenges and it is important for companies to scale for the coming growth. And with that scaling comes the need for greater security, gathering and data analysis, storage, connectivity and, of course, the...
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, will discuss how leveraging the Industrial Interne...
SYS-CON Events announced today that Ericsson has been named “Gold Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world re...
The IoTs will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm and share the must-have mindsets for removing complexity from the development proc...
The IETF draft standard for M2M certificates is a security solution specifically designed for the demanding needs of IoT/M2M applications. In his session at @ThingsExpo, Brian Romansky, VP of Strategic Technology at TrustPoint Innovation, will explain how M2M certificates can efficiently enable confidentiality, integrity, and authenticity on highly constrained devices.
We're entering the post-smartphone era, where wearable gadgets from watches and fitness bands to glasses and health aids will power the next technological revolution. With mass adoption of wearable devices comes a new data ecosystem that must be protected. Wearables open new pathways that facilitate the tracking, sharing and storing of consumers’ personal health, location and daily activity data. Consumers have some idea of the data these devices capture, but most don’t realize how revealing and...
trust and privacy in their ecosystem. Assurance and protection of device identity, secure data encryption and authentication are the key security challenges organizations are trying to address when integrating IoT devices. This holds true for IoT applications in a wide range of industries, for example, healthcare, consumer devices, and manufacturing. In his session at @ThingsExpo, Lancen LaChance, vice president of product management, IoT solutions at GlobalSign, will teach IoT developers how t...
A critical component of any IoT project is the back-end systems that capture data from remote IoT devices and structure it in a way to answer useful questions. Traditional data warehouse and analytical systems are mature technologies that can be used to handle large data sets, but they are not well suited to many IoT-scale products and the need for real-time insights. At Fuze, we have developed a backend platform as part of our mobility-oriented cloud service that uses Big Data-based approache...
We’ve worked with dozens of early adopters across numerous industries and will debunk common misperceptions, which starts with understanding that many of the connected products we’ll use over the next 5 years are already products, they’re just not yet connected. With an IoT product, time-in-market provides much more essential feedback than ever before. Innovation comes from what you do with the data that the connected product provides in order to enhance the customer experience and optimize busi...
Artificial Intelligence has the potential to massively disrupt IoT. In his session at 18th Cloud Expo, AJ Abdallat, CEO of Beyond AI, will discuss what the five main drivers are in Artificial Intelligence that could shape the future of the Internet of Things. AJ Abdallat is CEO of Beyond AI. He has over 20 years of management experience in the fields of artificial intelligence, sensors, instruments, devices and software for telecommunications, life sciences, environmental monitoring, process...
In his session at @ThingsExpo, Chris Klein, CEO and Co-founder of Rachio, will discuss next generation communities that are using IoT to create more sustainable, intelligent communities. One example is Sterling Ranch, a 10,000 home development that – with the help of Siemens – will integrate IoT technology into the community to provide residents with energy and water savings as well as intelligent security. Everything from stop lights to sprinkler systems to building infrastructures will run ef...
Digital payments using wearable devices such as smart watches, fitness trackers, and payment wristbands are an increasing area of focus for industry participants, and consumer acceptance from early trials and deployments has encouraged some of the biggest names in technology and banking to continue their push to drive growth in this nascent market. Wearable payment systems may utilize near field communication (NFC), radio frequency identification (RFID), or quick response (QR) codes and barcodes...
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
You deployed your app with the Bluemix PaaS and it's gaining some serious traction, so it's time to make some tweaks. Did you design your application in a way that it can scale in the cloud? Were you even thinking about the cloud when you built the app? If not, chances are your app is going to break. Check out this webcast to learn various techniques for designing applications that will scale successfully in Bluemix, for the confidence you need to take your apps to the next level and beyond.
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus inter...
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, will provide tips on how to be successful in large scale machine lear...
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry's single source for the cloud. Fusion's advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud...