|By Business Wire||
|December 18, 2012 01:30 PM EST||
Fonality, the only provider of business phone and contact center solutions dedicated to serving small and mid-sized businesses in the cloud or on-premise, announced today that its Fonality Web Client has been named a recipient of the 2012 INTERNET TELEPHONY Product of the Year Award. Fonality Web Client is an advanced business communication tool that transforms the user experience into a personalized social community, focused specifically on delivering Unified Communications and Voice services for small and mid-sized businesses.
“This award reflects the pride we take in delivering business phone solutions that solve challenges for small and mid-sized businesses (SMB),” said David Scult, CEO of Fonality. “Fonality Web Client is one of our most exciting innovations. The technology is extremely intuitive and creates significant opportunities for increased productivity beyond any existing business telephone communications tool, with an agile environment that allows for API integration with third-party SMB tools like CRM and other business focused applications.”
Specifically designed for SMBs, Fonality Web Client is a SaaS communication application and offered with Fonality’s hosted or hybrid voice deployments. It operates as a community dashboard, allowing users to manage their workflow and categorize information based on people, work groups or even conversations via chat. It incorporates the features and functionality of the award winning Fonality Heads Up Display (HUD) including a complete set of call-handling and contact center features, yet takes the user experience to an entirely new level of purposeful interaction. Features include:
- Personalization of the dashboard tailored to workflow needs
- Desktop screen share, file sharing and voicemail transcription
- API integration including CRM and social networks
- Ease of access to feature upgrades, no more long software downloads for upgrades
“It is with pleasure that we recognize Fonality with a Product of the Year Award. The editors of INTERNET TELEPHONY have verified that Fonality Web Client displays quality and innovation while providing solutions to real business communications challenges,” stated Rich Tehrani, CEO, TMC. “I would like to congratulate the team at Fonality for their commitment to advancing IP communication technologies.”
2012 Product of the Year winners are published in the January/February 2013 issue of INTERNET TELEPHONY magazine. INTERNET TELEPHONY has been the authority in IP communication since 1998™.
For more information about TMC, please visit www.tmcnet.com.
Fonality provides business phone systems and contact center solutions designed exclusively for small and medium-sized businesses. Fonality is the only provider who can deliver the same user experience in the cloud (hosted) or on-premise, with innovative features that help small businesses save time, communicate more efficiently and reduce costs. For more information, visit www.Fonality.com or check out our blog, Cloud 9.
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. For more information, please visit www.itmag.com. Follow INTERNET TELEPHONY magazine on Twitter or join our LinkedIn group. Subscribe or visit www.itmag.com.
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by as many as 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp; MSPWorld and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, please visit www.tmcnet.com.
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