Welcome!

Agile Computing Authors: Pat Romanski, Liz McMillan, Yeshim Deniz, Elizabeth White, Andy Thurai

News Feed Item

El director de Tecnología de SugarCRM, Clint Oram, dará el discurso inaugural en el Congreso de CRM + Social Media + Centros de Contacto México 2012

SugarCRM, la empresa líder del mercado en gestión de relación con los clientes (customer relationship management, CRM) que permite una efectiva participación del cliente en toda la empresa, anunció hoy que su director de Tecnología, Clint Oram, compartirá sus perspectivas sobre lealtad del cliente y CRM en el Congreso de CRM + Social Media + Centros de Contacto México 2012 de Mundo Contact que tendrá lugar en la Ciudad de México el 5 de diciembre.

El evento de Mundo Contact se centra en soluciones y estrategias para la gestión de la experiencia del cliente en todos los canales, la CRM en la nube y las mejores prácticas para la CRM social. El discurso inaugural de Oram, titulado: “Delighting the Social Customer: Where Process Meets Chaos” (El deleite del cliente social: donde el proceso y el caos se encuentran) explicará por qué la lealtad y la satisfacción del cliente actualmente dominan los procesos comerciales y cómo la tecnología social y móvil facilitan la posibilidad de que los clientes expresen su insatisfacción públicamente.

Durante su discurso, Oram también compartirá ideas para responder en la “Era del cliente”: por ejemplo, cómo utilizar soluciones del centro de contacto para desarrollar un plan práctico para el éxito. Este es el segundo año que SugarCRM expone en el Congreso; el año pasado, el director ejecutivo de SugarCRM, Larry Augustin, presentó el discurso inaugural sobre la revolución comercial social.

La presencia de SugarCRM en el Congreso de CRM + Social Media + Centros de Contacto destaca la creciente presencia de la empresa en el mercado de México y América Latina. En los último meses, SugarCRM ha incorporado clientes clave en el mercado de México y América Latina, entre ellos Despegar.com (Argentina); BBVA (Panamá); Caja de Seguro (Panamá); ControliD (Brasil); Sete.net (Brasil); Grupo Assessores (México); CasaPiedra (Chile); Ticketmaster (México) y Televisa (México).

Acerca de SugarCRM

SugarCRM democratiza la participación del cliente, al brindar a cada profesional que interactúa con el cliente la capacidad de destacarse en su trabajo. La plataforma abierta de gestión de relación con el cliente (CRM) líder en el mercado de SugarCRM ofrece la agilidad, flexibilidad y seguridad necesarias para equipar a todo profesional que trata con los clientes con la información y las herramientas que necesita para colaborar y relacionarse con eficacia con sus clientes, tanto dentro como fuera de la empresa. Las aplicaciones de SugarCRM han sido descargadas más de 11 millones de veces y en la actualidad ayudan a más de 1 millón de usuarios finales de distintas disciplinas a relacionarse con eficacia con sus clientes. Más de 7000 organizaciones han elegido los servicios de computación en la nube y en el sitio de SugarCRM en lugar de alternativas patentadas. SugarCRM ha sido reconocida por la innovación en sus productos y el éxito con los clientes por CRM Magazine, InfoWorld y Customer Interaction Solutions.

Para obtener más información, llame al (408) 454-6900 o al 1 87 SUGARCRM sin cargo en los EE. UU., escriba a [email protected], o visite www.sugarcrm.com. También puede conectarse con SugarCRM en Facebook, Twitter y YouTube.

El texto original en el idioma fuente de este comunicado es la versión oficial autorizada. Las traducciones solo se suministran como adaptación y deben cotejarse con el texto en el idioma fuente, que es la única versión del texto que tendrá un efecto legal.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
The hierarchical architecture that distributes "compute" within the network specially at the edge can enable new services by harnessing emerging technologies. But Edge-Compute comes at increased cost that needs to be managed and potentially augmented by creative architecture solutions as there will always a catching-up with the capacity demands. Processing power in smartphones has enhanced YoY and there is increasingly spare compute capacity that can be potentially pooled. Uber has successfully ...
Chris Matthieu is the President & CEO of Computes, inc. He brings 30 years of experience in development and launches of disruptive technologies to create new market opportunities as well as enhance enterprise product portfolios with emerging technologies. His most recent venture was Octoblu, a cross-protocol Internet of Things (IoT) mesh network platform, acquired by Citrix. Prior to co-founding Octoblu, Chris was founder of Nodester, an open-source Node.JS PaaS which was acquired by AppFog and ...
The deluge of IoT sensor data collected from connected devices and the powerful AI required to make that data actionable are giving rise to a hybrid ecosystem in which cloud, on-prem and edge processes become interweaved. Attendees will learn how emerging composable infrastructure solutions deliver the adaptive architecture needed to manage this new data reality. Machine learning algorithms can better anticipate data storms and automate resources to support surges, including fully scalable GPU-c...
Predicting the future has never been more challenging - not because of the lack of data but because of the flood of ungoverned and risk laden information. Microsoft states that 2.5 exabytes of data are created every day. Expectations and reliance on data are being pushed to the limits, as demands around hybrid options continue to grow.
JETRO showcased Japan Digital Transformation Pavilion at SYS-CON's 21st International Cloud Expo® at the Santa Clara Convention Center in Santa Clara, CA. The Japan External Trade Organization (JETRO) is a non-profit organization that provides business support services to companies expanding to Japan. With the support of JETRO's dedicated staff, clients can incorporate their business; receive visa, immigration, and HR support; find dedicated office space; identify local government subsidies; get...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
If a machine can invent, does this mean the end of the patent system as we know it? The patent system, both in the US and Europe, allows companies to protect their inventions and helps foster innovation. However, Artificial Intelligence (AI) could be set to disrupt the patent system as we know it. This talk will examine how AI may change the patent landscape in the years to come. Furthermore, ways in which companies can best protect their AI related inventions will be examined from both a US and...
The challenges of aggregating data from consumer-oriented devices, such as wearable technologies and smart thermostats, are fairly well-understood. However, there are a new set of challenges for IoT devices that generate megabytes or gigabytes of data per second. Certainly, the infrastructure will have to change, as those volumes of data will likely overwhelm the available bandwidth for aggregating the data into a central repository. Ochandarena discusses a whole new way to think about your next...
Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. As Principal Analyst with Intellyx, he writes, speaks and advises organizations on how to navigate through this time of disruption. He is also the founder of The Institute for Digital Transformation and a sought after keynote speaker. He has been a regular contributor to both InformationWeek and CIO Insight...