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SOA & WOA: Article

Automating IT Operations Delivers Faster Payback in Existing Investments

Neebula speeds time to build and populate ServiceNow CMDB

Seeking to make existing investments in IT Service Management software more productive and cost-effective, Neebula announces integration of its automated discovery and mapping with ServiceNow's configuration management database (CMDB).

"IT managers have invested a lot of time and money into legacy systems but only 1 percent of enterprises has realized the value of business service models," said Yuval Cohen, CEO of Neebula Systems. "Our software addresses this gap providing an immediate return-on-investment that is simply not possible with traditional approaches to discovery and topological service map creation."

Neebula's automated approach does in hours and days what typically takes weeks and months. Now, output from Neebula can be used to populate the ServiceNow CMDB.

Why not use ServiceNow's existing service modeling capabilities for this? That approach requires defining all the configuration items (CIs) in the data center (and there could be hundreds of thousands of those). Once that is done, service models can be created in a manual, labor-intensive process.

By comparison, Neebula's patented technology automates the entire service modeling process, requiring no manual intervention. Its ServiceWatch software starts the discovery process with the entry point to the business service (for example URL, MQ request, Citrix client), then automatically discovers and maps all IT infrastructure components - hardware and software - upon which the business service depends.

The Neebula ServiceWatch-to-ServiceNow CMDB integration features a streamlined and automated population process during which configuration items (CIs), relationships, and dependencies automatically mapped to their respective services by Neebula, are exported to ServiceNow facilitating business-level health monitoring, impact analysis, root cause analysis, as well as change control.

"By automating the discovery process using our ServiceWatch software, customers will see much faster results in the time it takes to build and populate the ServiceNow CMDB with meaningful service maps," said Cohen.

The Neebula ServiceWatch-to-ServiceNow integration is available now. More information is available at www.neebula.com/ServiceNow.

More Stories By Glenn Rossman

Glenn Rossman has more than 25 years communications experience working at IBM and Hewlett-Packard, along with startup StorageApps, plus agencies Hill & Knowlton and G&A Communications. His experience includes media relations, industry and financial analyst relations, executive communications, intranet and employee communications, as well as producing sales collateral. In technology, his career includes work in channel partner communications, data storage technologies, server computers, software, PC and UNIX computers, along with specific industry initiatives such as manufacturing, medical, and finance. Before his latest stint in technology, Glenn did business-to-business public relations on behalf of the DuPont Company for its specialty polymers products and with the largest steel companies in North America in an initiative focused on automakers.