Welcome!

Agile Computing Authors: Liz McMillan, ManageEngine IT Matters, Lori MacVittie, Darren Anstee, Peter Silva

News Feed Item

KPMG-Studie: Cognizant in Deutschland und der Schweiz führend bei Kundenzufriedenheit und Kundenempfehlung

- 100 % der befragten Cognizant-Kunden sind zufrieden – hervorragende Bewertungen bei wichtigen Performance-Indikatoren

FRANKFURT/MAIN und ZÜRICH, 3. Dezember 2012 /PRNewswire/ -- Cognizant (NASDAQ: CTSH) hat in der von KPMG durchgeführten Outsourcing-Studie 2012 herausragende Ergebnisse erzielt. Bei der Umfrage zur Performance der Dienstleister erreichte Cognizant in den Kategorien „Kundenzufriedenheit" und „Kundenempfehlung" sowohl in Deutschland als auch in der Schweiz den Spitzenplatz.

Die Punktzahl von Cognizant in den Rubriken „Zufriedenheit allgemein" und „Weiterempfehlung durch Kunden" lag deutlich über dem Branchendurchschnitt. Besonders bemerkenswert: Ausnahmslos alle befragten Cognizant-Kunden zeigten sich zufrieden mit dem Service des Anbieters. Bei weiteren wichtigen Performance-Indikatoren lag Cognizant ebenfalls vorn, etwa in den Kategorien Kundenempfehlung, strategisches Relationship-Management, Innovation, Servicequalität, Risikomanagement, Flexibilität und Governance.

Die unabhängige Studie bewertet 16 globale und lokale Dienstleister, mehr als 300 Geschäftsbeziehungen flossen in die Bewertung ein. Im Fokus standen Unternehmen, deren IT-Ausgaben im regionalen Vergleich besonders hoch ausfielen. Befragt wurden vor allem CFOs, CIOs oder ihre direkten Mitarbeiter und Mitarbeiterinnen.

„Es freut uns, dass wir in der KPMG-Studie hinsichtlich der allgemeinen Kundenzufriedenheit in Deutschland und der Schweiz führend sind", so Santosh Thomas, Senior Vice-President und Head of Continental Europe bei Cognizant. „Diese Anerkennung konnten wir nur durch unsere Kultur der Kundenzufriedenheit erreichen – und dank des dazugehörigen Modells, bei dem Beratung und enger Kontakt im Mittelpunkt stehen. Kunden sehen in uns einen Partner, der die zwei Hauptaufgaben – nämlich Kostensenkung und Innovationsförderung – mit einer integrierten Plattform angeht. Dadurch wird es für sie einfacher, zyklische und strukturelle Veränderungen gleichzeitig zu bewältigen. Unsere Strategie besteht darin, die komplette Palette des Serviceangebots mit starken lokalen Teams und Kompetenzen bereitzustellen – damit stoßen auf hohe Resonanz im Markt. Wir sind stolz darauf, die höchste Kundenzufriedenheitsrate der Branche halten zu können."

„Cognizant hat von seinen Kunden hervorragendes Feedback erhalten und wurde bei wichtigen KPIs sehr gut bewertet", erläutert Jeff Loos, Head of Research für KPMG in Europa. „Nicht ein einziger Cognizant-Kunde äußerte sich unzufrieden. Daher hat das Unternehmen unter den 16 untersuchten globalen, regionalen und lokalen IT-Outsourcing-Dienstleistern die beste Bewertung erhalten. Die Ergebnisse bestätigen ähnliche Werte, die Anfang des Jahres in Nordeuropa erreicht wurden. Eine derart einheitliche Resonanz in verschiedenen Ländern und Märkten zeigt: Die kundenfokussierte Strategie dieses Unternehmens ist richtig."

Über Cognizant
Cognizant (NASDAQ: CTSH) ist ein führender Anbieter von Informationstechnologien, Beratungsleistungen und Business-Process-Outsourcing Dienstleistungen. Cognizant richtet sein globales Technologie- und Innovations-Know-how, sein Branchenwissen und seine weltweiten Ressourcen konsequent darauf aus, Kunden in deren Kerngeschäft zu stärken. Das Unternehmen hat seinen Hauptsitz in Teaneck, New Jersey (USA). Cognizant vereint eine ausgeprägte Unternehmenskultur, die der Kundenzufriedenheit gewidmet ist, Technologie- und Innovations-Know-how, Branchenwissen und weltweit agierende Mitarbeiter, die das Motto „Future of Work" verkörpern. Mit über 50 Niederlassungen weltweit und ungefähr 150,400  Mitarbeitern (Stand: 30. September 2012) ist Cognizant ein Mitglied der NASDAQ-100, der S&P 500, der Forbes Global 2000 und der Fortune 500. Damit zählt Cognizant zu den leistungsstärksten und am schnellsten wachsenden Unternehmen der Welt. Weitere Informationen finden Sie unter www.cognizant.com oder folgen Sie uns auf Twitter: Cognizant.

Zukunftsbezogene Aussagen
Diese Pressemitteilung umfasst Aussagen, die als zukunftsweisende Aussagen gemäß den Safe-Harbor-Bestimmungen des amerikanischen Private Securities Litigation Reform Act von 1995 dargestellt werden können. Deren Richtigkeit unterliegt zwangsläufig Risiken, Unsicherheiten und Annahmen bezüglich zukünftiger Ereignisse, die sich möglicherweise als nicht zutreffend erweisen können. Faktoren, aufgrund derer die tatsächlichen Ergebnisse wesentlich von den geäußerten oder implizierten abweichen können, zählen allgemeine Wirtschaftsbedingungen und Faktoren, die in unserem jüngsten 10-K-Formular und in den von uns bei der amerikanischen Securities and Exchange Commission (SEC) hinterlegten Unterlagen dargestellt sind. Cognizant verpflichtet sich nicht zur Aktualisierung oder Überprüfung der zukunftsbezogenen Aussagen, gleich ob als Ergebnis neuer Informationen, zukünftiger Ereignisse oder anderweitig.

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
SYS-CON Events announced today that Roundee / LinearHub will exhibit at the WebRTC Summit at @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LinearHub provides Roundee Service, a smart platform for enterprise video conferencing with enhanced features such as automatic recording and transcription service. Slack users can integrate Roundee to their team via Slack’s App Directory, and '/roundee' command lets your video conference ...
Digital transformation is too big and important for our future success to not understand the rules that apply to it. The first three rules for winning in this age of hyper-digital transformation are: Advantages in speed, analytics and operational tempos must be captured by implementing an optimized information logistics system (OILS) Real-time operational tempos (IT, people and business processes) must be achieved Businesses that can "analyze data and act and with speed" will dominate those t...
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
Almost two-thirds of companies either have or soon will have IoT as the backbone of their business in 2016. However, IoT is far more complex than most firms expected. How can you not get trapped in the pitfalls? In his session at @ThingsExpo, Tony Shan, a renowned visionary and thought leader, will introduce a holistic method of IoTification, which is the process of IoTifying the existing technology and business models to adopt and leverage IoT. He will drill down to the components in this fra...
SYS-CON Events announced today that Numerex Corp, a leading provider of managed enterprise solutions enabling the Internet of Things (IoT), will exhibit at the 19th International Cloud Expo | @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Numerex Corp. (NASDAQ:NMRX) is a leading provider of managed enterprise solutions enabling the Internet of Things (IoT). The Company's solutions produce new revenue streams or create operating...
IoT is fundamentally transforming the auto industry, turning the vehicle into a hub for connected services, including safety, infotainment and usage-based insurance. Auto manufacturers – and businesses across all verticals – have built an entire ecosystem around the Connected Car, creating new customer touch points and revenue streams. In his session at @ThingsExpo, Macario Namie, Head of IoT Strategy at Cisco Jasper, will share real-world examples of how IoT transforms the car from a static p...
I'm a lonely sensor. I spend all day telling the world how I'm feeling, but none of the other sensors seem to care. I want to be connected. I want to build relationships with other sensors to be more useful for my human. I want my human to understand that when my friends next door are too hot for a while, I'll soon be flaming. And when all my friends go outside without me, I may be left behind. Don't just log my data; use the relationship graph. In his session at @ThingsExpo, Ryan Boyd, Engi...
SYS-CON Events announced today that Pulzze Systems will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Pulzze Systems, Inc. provides infrastructure products for the Internet of Things to enable any connected device and system to carry out matched operations without programming. For more information, visit http://www.pulzzesystems.com.
If you’re responsible for an application that depends on the data or functionality of various IoT endpoints – either sensors or devices – your brand reputation depends on the security, reliability, and compliance of its many integrated parts. If your application fails to deliver the expected business results, your customers and partners won't care if that failure stems from the code you developed or from a component that you integrated. What can you do to ensure that the endpoints work as expect...
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, will discuss the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports. The session will include a working demo and a technical d...
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight and to transform moder...
The Transparent Cloud-computing Consortium (abbreviation: T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data processing High speed and high quality networks, and dramatic improvements in computer processing capabilities, have greatly changed the nature of applications and made the storing and processing of data on the network commonplace.
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
The vision of a connected smart home is becoming reality with the application of integrated wireless technologies in devices and appliances. The use of standardized and TCP/IP networked wireless technologies in line-powered and battery operated sensors and controls has led to the adoption of radios in the 2.4GHz band, including Wi-Fi, BT/BLE and 802.15.4 applied ZigBee and Thread. This is driving the need for robust wireless coexistence for multiple radios to ensure throughput performance and th...
Enterprise IT has been in the era of Hybrid Cloud for some time now. But it seems most conversations about Hybrid are focused on integrating AWS, Microsoft Azure, or Google ECM into existing on-premises systems. Where is all the Private Cloud? What do technology providers need to do to make their offerings more compelling? How should enterprise IT executives and buyers define their focus, needs, and roadmap, and communicate that clearly to the providers?
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...