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KPMG-Studie: Cognizant in Deutschland und der Schweiz führend bei Kundenzufriedenheit und Kundenempfehlung

- 100 % der befragten Cognizant-Kunden sind zufrieden – hervorragende Bewertungen bei wichtigen Performance-Indikatoren

FRANKFURT/MAIN und ZÜRICH, 3. Dezember 2012 /PRNewswire/ -- Cognizant (NASDAQ: CTSH) hat in der von KPMG durchgeführten Outsourcing-Studie 2012 herausragende Ergebnisse erzielt. Bei der Umfrage zur Performance der Dienstleister erreichte Cognizant in den Kategorien „Kundenzufriedenheit" und „Kundenempfehlung" sowohl in Deutschland als auch in der Schweiz den Spitzenplatz.

Die Punktzahl von Cognizant in den Rubriken „Zufriedenheit allgemein" und „Weiterempfehlung durch Kunden" lag deutlich über dem Branchendurchschnitt. Besonders bemerkenswert: Ausnahmslos alle befragten Cognizant-Kunden zeigten sich zufrieden mit dem Service des Anbieters. Bei weiteren wichtigen Performance-Indikatoren lag Cognizant ebenfalls vorn, etwa in den Kategorien Kundenempfehlung, strategisches Relationship-Management, Innovation, Servicequalität, Risikomanagement, Flexibilität und Governance.

Die unabhängige Studie bewertet 16 globale und lokale Dienstleister, mehr als 300 Geschäftsbeziehungen flossen in die Bewertung ein. Im Fokus standen Unternehmen, deren IT-Ausgaben im regionalen Vergleich besonders hoch ausfielen. Befragt wurden vor allem CFOs, CIOs oder ihre direkten Mitarbeiter und Mitarbeiterinnen.

„Es freut uns, dass wir in der KPMG-Studie hinsichtlich der allgemeinen Kundenzufriedenheit in Deutschland und der Schweiz führend sind", so Santosh Thomas, Senior Vice-President und Head of Continental Europe bei Cognizant. „Diese Anerkennung konnten wir nur durch unsere Kultur der Kundenzufriedenheit erreichen – und dank des dazugehörigen Modells, bei dem Beratung und enger Kontakt im Mittelpunkt stehen. Kunden sehen in uns einen Partner, der die zwei Hauptaufgaben – nämlich Kostensenkung und Innovationsförderung – mit einer integrierten Plattform angeht. Dadurch wird es für sie einfacher, zyklische und strukturelle Veränderungen gleichzeitig zu bewältigen. Unsere Strategie besteht darin, die komplette Palette des Serviceangebots mit starken lokalen Teams und Kompetenzen bereitzustellen – damit stoßen auf hohe Resonanz im Markt. Wir sind stolz darauf, die höchste Kundenzufriedenheitsrate der Branche halten zu können."

„Cognizant hat von seinen Kunden hervorragendes Feedback erhalten und wurde bei wichtigen KPIs sehr gut bewertet", erläutert Jeff Loos, Head of Research für KPMG in Europa. „Nicht ein einziger Cognizant-Kunde äußerte sich unzufrieden. Daher hat das Unternehmen unter den 16 untersuchten globalen, regionalen und lokalen IT-Outsourcing-Dienstleistern die beste Bewertung erhalten. Die Ergebnisse bestätigen ähnliche Werte, die Anfang des Jahres in Nordeuropa erreicht wurden. Eine derart einheitliche Resonanz in verschiedenen Ländern und Märkten zeigt: Die kundenfokussierte Strategie dieses Unternehmens ist richtig."

Über Cognizant
Cognizant (NASDAQ: CTSH) ist ein führender Anbieter von Informationstechnologien, Beratungsleistungen und Business-Process-Outsourcing Dienstleistungen. Cognizant richtet sein globales Technologie- und Innovations-Know-how, sein Branchenwissen und seine weltweiten Ressourcen konsequent darauf aus, Kunden in deren Kerngeschäft zu stärken. Das Unternehmen hat seinen Hauptsitz in Teaneck, New Jersey (USA). Cognizant vereint eine ausgeprägte Unternehmenskultur, die der Kundenzufriedenheit gewidmet ist, Technologie- und Innovations-Know-how, Branchenwissen und weltweit agierende Mitarbeiter, die das Motto „Future of Work" verkörpern. Mit über 50 Niederlassungen weltweit und ungefähr 150,400  Mitarbeitern (Stand: 30. September 2012) ist Cognizant ein Mitglied der NASDAQ-100, der S&P 500, der Forbes Global 2000 und der Fortune 500. Damit zählt Cognizant zu den leistungsstärksten und am schnellsten wachsenden Unternehmen der Welt. Weitere Informationen finden Sie unter www.cognizant.com oder folgen Sie uns auf Twitter: Cognizant.

Zukunftsbezogene Aussagen
Diese Pressemitteilung umfasst Aussagen, die als zukunftsweisende Aussagen gemäß den Safe-Harbor-Bestimmungen des amerikanischen Private Securities Litigation Reform Act von 1995 dargestellt werden können. Deren Richtigkeit unterliegt zwangsläufig Risiken, Unsicherheiten und Annahmen bezüglich zukünftiger Ereignisse, die sich möglicherweise als nicht zutreffend erweisen können. Faktoren, aufgrund derer die tatsächlichen Ergebnisse wesentlich von den geäußerten oder implizierten abweichen können, zählen allgemeine Wirtschaftsbedingungen und Faktoren, die in unserem jüngsten 10-K-Formular und in den von uns bei der amerikanischen Securities and Exchange Commission (SEC) hinterlegten Unterlagen dargestellt sind. Cognizant verpflichtet sich nicht zur Aktualisierung oder Überprüfung der zukunftsbezogenen Aussagen, gleich ob als Ergebnis neuer Informationen, zukünftiger Ereignisse oder anderweitig.

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