Welcome!

Agile Computing Authors: Mehdi Daoudi, Yeshim Deniz, Jyoti Bansal, Elizabeth White, William Schmarzo

Blog Feed Post

London's Newest Five-Star Hotel Serves Up Avaya For Best Possible Service

  • Avaya IP Office Server Edition will help create best possible customer experience management (CEM) for guests of InterContinental London Westminster

  • Mobility underpins new system, allowing staff to focus on getting the job done rather than managing communications systems

  • Avaya networking guarantees reliability and energy efficiency

Guildford, England, November 27, 2012- InterContinental London Westminster, which opens its doors to the public this month, has chosen Avaya, a global provider of business collaboration and communications solutions and services, for its affordable, flexible, reliable communications infrastructure.

The Avaya IP Office Server Edition has been supplied and installed by QDOS Communications Ltd, an Avaya award-winning business partner specialising in UK and international hospitality voice and data solutions.

The exclusive hotel is the latest InterContinental Hotel Group property committed to delivering the high standards of service guests expect from the brand everywhere in the world. That brand promise will be underpinned by Avaya's robust, always-on communications infrastructure.

With Avaya Wi-Fi enabled handsets, staff are "unchained" from their posts and have full mobility freeing them to move round the hotel and carry out their roles safe in the knowledge that they can make and receive calls anywhere in the building.

Avaya's IP Office Server Edition will ensure the hotel has a fail-safe phone system for both staff and guests with access for up to 1,000 users. With Avaya's receptionist software, visual access to everyone's phone status - who's busy, on the phone, away from their desk - switchboard operators can route calls quickly and accurately with a mouse click.

The entire system is powered by Avaya Networking products in the form of ERS4500 POE switches, thus in turn helping the hotel reduce its energy consumption whilst improving performance.

The Avaya system is fully integrated with all related third-party hospitality software to include Opera Property Management, and HotSoS Guest Rapid Response Systems. With the InterContinental London Park Lane utilising an Avaya platform installed by QDOS earlier this year, there is scope for voice and data integration between the hotels and collaborative working and shared resources, thereby reducing costs, improving communication and enhancing the staff experience and that of the hotels guests.

Breathing new life into Queen Anne's Chambers, a historic former government building close enough to the Houses of Parliament to be within the eight minute division bell, the hotel includes 256 bedrooms and suites, seven meeting rooms, a restaurant and bar, a Presidential Suite and is expected to bring a distinct style and a unique environment to the area where business and politics will effortlessly mix.

Quotes
"Guests arrive at an InterContinental hotel expecting outstanding service. All our staff are trained to deliver this and now we have the telephone system that will complement our approach. Failsafe reliability and access anywhere throughout the hotel will ensure we respond to guests' needs in a timely and efficient manner making their stay with us the best it possibly can be."
STUART BAILEY, MANAGING DIRECTOR, SUPREME HOTELS LLP

"In choosing Avaya, InterContinental London Westminster has extended its commitment to quality and service from the front desk to the back office. Avaya IP Office Server Edition is one of the most reliable, scalable and affordable unified communications systems on the market today. Whether it is used across one site or multiple sites, it delivers economies of scale, mobility and reliability that helps drive business goals, whilst meeting Hotel IT brand standards."
SIMON CULMER, MANAGING DIRECTOR, UK & IRELAND, AVAYA

"With an established history in providing telephony and IT solutions to the hospitality industry in the UK and internationally, we are delighted to be chosen by Supreme Hotels LLP as their partner of choice. In addition to directly supplying all structured data cabling and Avaya telephony to InterContinental London Westminster, QDOS provided all aspects of IT project management for the hotel, delivering a seven figure sum IT project, on time, to budget meeting IHG IT Brand Standards."
SIMON CATTERICK, MANAGING DIRECTOR, QDOS COMMUNICATIONS

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com

About QDOS
QDOS Communications is a leading provider of voice and data solutions to Hotel IT Brand Standards in the UK & Internationally. In addition to other global Hotel Brands, QDOS provides products & services to all UK IHG Brands to include Holiday Inn Express, Holiday Inn, Crowne Plaza, Hotel Indigo, Staybridge Suites, Crowne Plaza and InterContinental. www.qdos.co.uk

QDOS won the Avaya SME Reseller Award 2011 for "significantly accelerating Avaya's growth in the hospitality vertical market in the past four years whilst providing exceptional levels of on-going customer service and support". Please see attached link http://www.commsbusiness.co.uk/RSS_News_Articles.cfm?NewsID=13064. In addition, please visit the following link that also reflects QDOS work with Avaya in the UK hotel marketplace http://www.comms-dealer.com/company-profile/high-acclaim-qdos

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

###

Follow Avaya
Twitter: http://twitter.com/#!/avaya
Facebook: http://www.facebook.com/avaya
YouTube: http://www.youtube.com/Avayainteractive
LinkedIn: http://www.linkedin.com/company/1494
Flickr: http://www.flickr.com/photos/avaya
Avaya blogs: http://www.avaya.com/blogs

Media Inquiries:
Rachel Bibby
+44 (0) 1483 309 602
[email protected]

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

@ThingsExpo Stories
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex softw...
SYS-CON Events announced today that Cloud Academy will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud computing technologies. Ge...
SYS-CON Events announced today that Loom Systems will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2015, Loom Systems delivers an advanced AI solution to predict and prevent problems in the digital business. Loom stands alone in the industry as an AI analysis platform requiring no prior math knowledge from operators, leveraging the existing staff to succeed in the digital era. With offices in S...
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
With billions of sensors deployed worldwide, the amount of machine-generated data will soon exceed what our networks can handle. But consumers and businesses will expect seamless experiences and real-time responsiveness. What does this mean for IoT devices and the infrastructure that supports them? More of the data will need to be handled at - or closer to - the devices themselves.
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
The taxi industry never saw Uber coming. Startups are a threat to incumbents like never before, and a major enabler for startups is that they are instantly “cloud ready.” If innovation moves at the pace of IT, then your company is in trouble. Why? Because your data center will not keep up with frenetic pace AWS, Microsoft and Google are rolling out new capabilities In his session at 20th Cloud Expo, Don Browning, VP of Cloud Architecture at Turner, will posit that disruption is inevitable for c...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
SYS-CON Events announced today that Addteq will exhibit at SYS-CON's DevOps Summit at Cloud Expo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Addteq specializes in creating innovative solutions to solve business processes through the use of DevOps automation. Addteq was founded on the firm belief that automation is essential for successful software releases. Addteq's products and services are centered around the fundamental approach of understanding the pr...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
SYS-CON Events announced today that Infranics will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Since 2000, Infranics has developed SysMaster Suite, which is required for the stable and efficient management of ICT infrastructure. The ICT management solution developed and provided by Infranics continues to add intelligence to the ICT infrastructure through the IMC (Infra Management Cycle) based on mathemat...
"I think that everyone recognizes that for IoT to really realize its full potential and value that it is about creating ecosystems and marketplaces and that no single vendor is able to support what is required," explained Esmeralda Swartz, VP, Marketing Enterprise and Cloud at Ericsson, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
The buzz continues for cloud, data analytics and the Internet of Things (IoT) and their collective impact across all industries. But a new conversation is emerging - how do companies use industry disruption and technology enablers to lead in markets undergoing change, uncertainty and ambiguity? Organizations of all sizes need to evolve and transform, often under massive pressure, as industry lines blur and merge and traditional business models are assaulted and turned upside down. In this new da...
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.