Welcome!

Agile Computing Authors: Pat Romanski, Elizabeth White, Yeshim Deniz, Liz McMillan, Ed Featherston

Blog Feed Post

London's Newest Five-Star Hotel Serves Up Avaya For Best Possible Service

  • Avaya IP Office Server Edition will help create best possible customer experience management (CEM) for guests of InterContinental London Westminster

  • Mobility underpins new system, allowing staff to focus on getting the job done rather than managing communications systems

  • Avaya networking guarantees reliability and energy efficiency

Guildford, England, November 27, 2012- InterContinental London Westminster, which opens its doors to the public this month, has chosen Avaya, a global provider of business collaboration and communications solutions and services, for its affordable, flexible, reliable communications infrastructure.

The Avaya IP Office Server Edition has been supplied and installed by QDOS Communications Ltd, an Avaya award-winning business partner specialising in UK and international hospitality voice and data solutions.

The exclusive hotel is the latest InterContinental Hotel Group property committed to delivering the high standards of service guests expect from the brand everywhere in the world. That brand promise will be underpinned by Avaya's robust, always-on communications infrastructure.

With Avaya Wi-Fi enabled handsets, staff are "unchained" from their posts and have full mobility freeing them to move round the hotel and carry out their roles safe in the knowledge that they can make and receive calls anywhere in the building.

Avaya's IP Office Server Edition will ensure the hotel has a fail-safe phone system for both staff and guests with access for up to 1,000 users. With Avaya's receptionist software, visual access to everyone's phone status - who's busy, on the phone, away from their desk - switchboard operators can route calls quickly and accurately with a mouse click.

The entire system is powered by Avaya Networking products in the form of ERS4500 POE switches, thus in turn helping the hotel reduce its energy consumption whilst improving performance.

The Avaya system is fully integrated with all related third-party hospitality software to include Opera Property Management, and HotSoS Guest Rapid Response Systems. With the InterContinental London Park Lane utilising an Avaya platform installed by QDOS earlier this year, there is scope for voice and data integration between the hotels and collaborative working and shared resources, thereby reducing costs, improving communication and enhancing the staff experience and that of the hotels guests.

Breathing new life into Queen Anne's Chambers, a historic former government building close enough to the Houses of Parliament to be within the eight minute division bell, the hotel includes 256 bedrooms and suites, seven meeting rooms, a restaurant and bar, a Presidential Suite and is expected to bring a distinct style and a unique environment to the area where business and politics will effortlessly mix.

Quotes
"Guests arrive at an InterContinental hotel expecting outstanding service. All our staff are trained to deliver this and now we have the telephone system that will complement our approach. Failsafe reliability and access anywhere throughout the hotel will ensure we respond to guests' needs in a timely and efficient manner making their stay with us the best it possibly can be."
STUART BAILEY, MANAGING DIRECTOR, SUPREME HOTELS LLP

"In choosing Avaya, InterContinental London Westminster has extended its commitment to quality and service from the front desk to the back office. Avaya IP Office Server Edition is one of the most reliable, scalable and affordable unified communications systems on the market today. Whether it is used across one site or multiple sites, it delivers economies of scale, mobility and reliability that helps drive business goals, whilst meeting Hotel IT brand standards."
SIMON CULMER, MANAGING DIRECTOR, UK & IRELAND, AVAYA

"With an established history in providing telephony and IT solutions to the hospitality industry in the UK and internationally, we are delighted to be chosen by Supreme Hotels LLP as their partner of choice. In addition to directly supplying all structured data cabling and Avaya telephony to InterContinental London Westminster, QDOS provided all aspects of IT project management for the hotel, delivering a seven figure sum IT project, on time, to budget meeting IHG IT Brand Standards."
SIMON CATTERICK, MANAGING DIRECTOR, QDOS COMMUNICATIONS

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com

About QDOS
QDOS Communications is a leading provider of voice and data solutions to Hotel IT Brand Standards in the UK & Internationally. In addition to other global Hotel Brands, QDOS provides products & services to all UK IHG Brands to include Holiday Inn Express, Holiday Inn, Crowne Plaza, Hotel Indigo, Staybridge Suites, Crowne Plaza and InterContinental. www.qdos.co.uk

QDOS won the Avaya SME Reseller Award 2011 for "significantly accelerating Avaya's growth in the hospitality vertical market in the past four years whilst providing exceptional levels of on-going customer service and support". Please see attached link http://www.commsbusiness.co.uk/RSS_News_Articles.cfm?NewsID=13064. In addition, please visit the following link that also reflects QDOS work with Avaya in the UK hotel marketplace http://www.comms-dealer.com/company-profile/high-acclaim-qdos

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

###

Follow Avaya
Twitter: http://twitter.com/#!/avaya
Facebook: http://www.facebook.com/avaya
YouTube: http://www.youtube.com/Avayainteractive
LinkedIn: http://www.linkedin.com/company/1494
Flickr: http://www.flickr.com/photos/avaya
Avaya blogs: http://www.avaya.com/blogs

Media Inquiries:
Rachel Bibby
+44 (0) 1483 309 602
[email protected]

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

@ThingsExpo Stories
Organizations planning enterprise data center consolidation and modernization projects are faced with a challenging, costly reality. Requirements to deploy modern, cloud-native applications simultaneously with traditional client/server applications are almost impossible to achieve with hardware-centric enterprise infrastructure. Compute and network infrastructure are fast moving down a software-defined path, but storage has been a laggard. Until now.
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
The best way to leverage your CloudEXPO | DXWorldEXPO presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering CloudEXPO | DXWorldEXPO will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at CloudEXPO. Product announcements during our show provide your company with the most reach through our targeted audienc...
DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
JETRO showcased Japan Digital Transformation Pavilion at SYS-CON's 21st International Cloud Expo® at the Santa Clara Convention Center in Santa Clara, CA. The Japan External Trade Organization (JETRO) is a non-profit organization that provides business support services to companies expanding to Japan. With the support of JETRO's dedicated staff, clients can incorporate their business; receive visa, immigration, and HR support; find dedicated office space; identify local government subsidies; get...
The current age of digital transformation means that IT organizations must adapt their toolset to cover all digital experiences, beyond just the end users’. Today’s businesses can no longer focus solely on the digital interactions they manage with employees or customers; they must now contend with non-traditional factors. Whether it's the power of brand to make or break a company, the need to monitor across all locations 24/7, or the ability to proactively resolve issues, companies must adapt to...
"We view the cloud not as a specific technology but as a way of doing business and that way of doing business is transforming the way software, infrastructure and services are being delivered to business," explained Matthew Rosen, CEO and Director at Fusion, in this SYS-CON.tv interview at 18th Cloud Expo (http://www.CloudComputingExpo.com), held June 7-9 at the Javits Center in New York City, NY.
DXWorldEXPO LLC announced today that the upcoming DXWorldEXPO | CloudEXPO New York event will feature 10 companies from Poland to participate at the "Poland Digital Transformation Pavilion" on November 12-13, 2018.
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smart...
DXWorldEXPO LLC announced today that ICC-USA, a computer systems integrator and server manufacturing company focused on developing products and product appliances, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City. ICC is a computer systems integrator and server manufacturing company focused on developing products and product appliances to meet a wide range of ...
Major trends and emerging technologies – from virtual reality and IoT, to Big Data and algorithms – are helping organizations innovate in the digital era. However, to create real business value, IT must think beyond the ‘what’ of digital transformation to the ‘how’ to harness emerging trends, innovation and disruption. Architecture is the key that underpins and ties all these efforts together. In the digital age, it’s important to invest in architecture, extend the enterprise footprint to the cl...
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or per...
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
We are seeing a major migration of enterprises applications to the cloud. As cloud and business use of real time applications accelerate, legacy networks are no longer able to architecturally support cloud adoption and deliver the performance and security required by highly distributed enterprises. These outdated solutions have become more costly and complicated to implement, install, manage, and maintain.SD-WAN offers unlimited capabilities for accessing the benefits of the cloud and Internet. ...
In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent business models and transform the client experience. In their Day 2 Keynote at 19th Cloud Expo, Mercer Rowe, IBM Vice President of Strategic Alliances, and Raejeanne Skillern, Intel Vice President of Data Center Group and ...
Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science," is responsible for setting the strategy and defining the Big Data service offerings and capabilities for EMC Global Services Big Data Practice. As the CTO for the Big Data Practice, he is responsible for working with organizations to help them identify where and how to start their big data journeys. He's written several white papers, is an avid blogge...
Founded in 2000, Chetu Inc. is a global provider of customized software development solutions and IT staff augmentation services for software technology providers. By providing clients with unparalleled niche technology expertise and industry experience, Chetu has become the premiere long-term, back-end software development partner for start-ups, SMBs, and Fortune 500 companies. Chetu is headquartered in Plantation, Florida, with thirteen offices throughout the U.S. and abroad.