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London's Newest Five-Star Hotel Serves Up Avaya For Best Possible Service

  • Avaya IP Office Server Edition will help create best possible customer experience management (CEM) for guests of InterContinental London Westminster

  • Mobility underpins new system, allowing staff to focus on getting the job done rather than managing communications systems

  • Avaya networking guarantees reliability and energy efficiency

Guildford, England, November 27, 2012- InterContinental London Westminster, which opens its doors to the public this month, has chosen Avaya, a global provider of business collaboration and communications solutions and services, for its affordable, flexible, reliable communications infrastructure.

The Avaya IP Office Server Edition has been supplied and installed by QDOS Communications Ltd, an Avaya award-winning business partner specialising in UK and international hospitality voice and data solutions.

The exclusive hotel is the latest InterContinental Hotel Group property committed to delivering the high standards of service guests expect from the brand everywhere in the world. That brand promise will be underpinned by Avaya's robust, always-on communications infrastructure.

With Avaya Wi-Fi enabled handsets, staff are "unchained" from their posts and have full mobility freeing them to move round the hotel and carry out their roles safe in the knowledge that they can make and receive calls anywhere in the building.

Avaya's IP Office Server Edition will ensure the hotel has a fail-safe phone system for both staff and guests with access for up to 1,000 users. With Avaya's receptionist software, visual access to everyone's phone status - who's busy, on the phone, away from their desk - switchboard operators can route calls quickly and accurately with a mouse click.

The entire system is powered by Avaya Networking products in the form of ERS4500 POE switches, thus in turn helping the hotel reduce its energy consumption whilst improving performance.

The Avaya system is fully integrated with all related third-party hospitality software to include Opera Property Management, and HotSoS Guest Rapid Response Systems. With the InterContinental London Park Lane utilising an Avaya platform installed by QDOS earlier this year, there is scope for voice and data integration between the hotels and collaborative working and shared resources, thereby reducing costs, improving communication and enhancing the staff experience and that of the hotels guests.

Breathing new life into Queen Anne's Chambers, a historic former government building close enough to the Houses of Parliament to be within the eight minute division bell, the hotel includes 256 bedrooms and suites, seven meeting rooms, a restaurant and bar, a Presidential Suite and is expected to bring a distinct style and a unique environment to the area where business and politics will effortlessly mix.

Quotes
"Guests arrive at an InterContinental hotel expecting outstanding service. All our staff are trained to deliver this and now we have the telephone system that will complement our approach. Failsafe reliability and access anywhere throughout the hotel will ensure we respond to guests' needs in a timely and efficient manner making their stay with us the best it possibly can be."
STUART BAILEY, MANAGING DIRECTOR, SUPREME HOTELS LLP

"In choosing Avaya, InterContinental London Westminster has extended its commitment to quality and service from the front desk to the back office. Avaya IP Office Server Edition is one of the most reliable, scalable and affordable unified communications systems on the market today. Whether it is used across one site or multiple sites, it delivers economies of scale, mobility and reliability that helps drive business goals, whilst meeting Hotel IT brand standards."
SIMON CULMER, MANAGING DIRECTOR, UK & IRELAND, AVAYA

"With an established history in providing telephony and IT solutions to the hospitality industry in the UK and internationally, we are delighted to be chosen by Supreme Hotels LLP as their partner of choice. In addition to directly supplying all structured data cabling and Avaya telephony to InterContinental London Westminster, QDOS provided all aspects of IT project management for the hotel, delivering a seven figure sum IT project, on time, to budget meeting IHG IT Brand Standards."
SIMON CATTERICK, MANAGING DIRECTOR, QDOS COMMUNICATIONS

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com

About QDOS
QDOS Communications is a leading provider of voice and data solutions to Hotel IT Brand Standards in the UK & Internationally. In addition to other global Hotel Brands, QDOS provides products & services to all UK IHG Brands to include Holiday Inn Express, Holiday Inn, Crowne Plaza, Hotel Indigo, Staybridge Suites, Crowne Plaza and InterContinental. www.qdos.co.uk

QDOS won the Avaya SME Reseller Award 2011 for "significantly accelerating Avaya's growth in the hospitality vertical market in the past four years whilst providing exceptional levels of on-going customer service and support". Please see attached link http://www.commsbusiness.co.uk/RSS_News_Articles.cfm?NewsID=13064. In addition, please visit the following link that also reflects QDOS work with Avaya in the UK hotel marketplace http://www.comms-dealer.com/company-profile/high-acclaim-qdos

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

###

Follow Avaya
Twitter: http://twitter.com/#!/avaya
Facebook: http://www.facebook.com/avaya
YouTube: http://www.youtube.com/Avayainteractive
LinkedIn: http://www.linkedin.com/company/1494
Flickr: http://www.flickr.com/photos/avaya
Avaya blogs: http://www.avaya.com/blogs

Media Inquiries:
Rachel Bibby
+44 (0) 1483 309 602
[email protected]

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