| By Kevin Benedict |
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| November 21, 2012 03:29 PM EST |
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1,127 |
ClickSoftware, provides automated mobile workforce
management and optimization solutions for the service industry. This year it has
been positioned as a Leader by Gartner, Inc. in their 2012 Magic
Quadrant for Field Service Management report (
download the report free here).
Gartner did not position SAP in the Leader quadrant, even though SAP has both Syclo and resells much of ClickSoftware's solution as SAP’s Workforce Scheduling and Optimization.
If fact, ClickSoftware utilizes much of the
SAP Mobility Platform in their solution.
What is the logic?
Take a look at what makes up a full Field Service Management solution:
- demand forecasting
- long-and-short term capacity planning
- shift planning
- real-time scheduling and optimization
- enterprise mobility
- business analytics
The service industry needs a lot of tools and automation. It needs all kinds of back-end solutions and
capabilities. The real value of just
about any mobile solution is the back-office or cloud based solution it is
connected to.
According to Gartner's Magic Quadrant for Field Service
Management ClickSoftware is well-positioned to take advantage of the four critical
elements of the
Nexus of Forces.
The
Nexus of Forces is the convergence and mutual reinforcement of
social,
mobility, cloud and
information patterns that drive new business scenarios.
At
Cognizant we call these four
SMAC (social,
mobile, analytics and cloud) because it is great fun to “talk smac!”
It is easy to forget how important the ERP and the back-office solutions are to mobility. An enterprise mobility app is only as good as the software in which it connects.
*************************************************************
Kevin Benedict,
Head Analyst for SMAC,
Cognizant
Read
The Future of Work
Follow me on Twitter @krbenedict
Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.
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