Click here to close now.


Agile Computing Authors: Tim Hinds, Bill Szybillo, Philippe Abdoulaye, Mehdi Daoudi, Steve Watts

News Feed Item

Leading Southern African Retail and Financial Services Group Selects CoreMedia Solutions to Help Drive Online Customer Engagement

HAMBURG, Germany and LONDON, November 20, 2012 /PRNewswire/ --

JD Group plans to integrate CoreMedia CMS and CoreMedia LiveContext with SAP® Web Channel Experience Management to deliver full multi-channel customer experience

CoreMedia, a leading Web Content Management (WCM) company, today announced that JD Group - a major Southern African retailer and financial services provider - has selected
CoreMedia CMS and CoreMedia LiveContext to optimize its online customer engagement channels and leverage the SAP® Web Channel Experience Management application. With mobile solutions increasingly becoming the online access channel of choice for many consumers in southern Africa, JD Group will be able to provide its customers with context-aware, online experiences across any channel or touchpoint.

The selection builds on CoreMedia's strong partnership with SAP, and underscores the strength of CoreMedia LiveContext's contextual marketing solution used together with and SAP Web Channel Experience Management 2.0. CoreMedia is working with Ctrlroom, a leading South African e-commerce and online digital strategy consultancy, to implement the project for JD Group. CoreMedia's powerful engagement capabilities will help enrich the overall customer experience that companies within JD Group are able to offer online - particularly across critical channels such as mobile and social - resulting in increased engagement, higher sales as well as stronger customer loyalty.

"At JD Group our group-wide 'Art of Service' initiative focuses on delivering a positive customer experience, whether that's in our stores or online across a growing range of channels," commented Andrew Murray, JD Group's Chief Information Officer. "Central to this initiative is our ability to anticipate and recognize our customers' requirements and deliver on their expectations. It's critical for JD Group to have an outstanding online presence, and we knew we needed a content management solution that could add real value to our existing SAP solutions.

"Having recently implemented the SAP ERP application group-wide to power our critical back-office operations, it was essential that any solution integrated with SAP Web Channel Experience Management," Murray continued. "CoreMedia CMS and CoreMedia LiveContext not only met this criteria, but also demonstrated that they were extremely customizable and easy for our business and marketing staff to use. Using the CoreMedia solutions to effectively manage and deliver our multiple content assets contextually will also help us to grow JD Group's online presence and e-commerce revenues in furniture retail and financial services while also offering much improved customer engagement."

JD Group's first major project based on CoreMedia will be an online financial services site, featuring an integrated loan application that links directly with their implementation of the SAP Customer Relationship Management (SAP CRM) application. Speed of implementation was also viewed as a key factor in JD Group's decision to select CoreMedia, with site development, testing and deployment taking weeks rather than months. The project will then be rolled out across JD Group's multiple brands, with Web properties that will include CoreMedia CMS and/or CoreMedia LiveContext with SAP Web Channel Experience Management.

"We're delighted that JD Group has chosen our CoreMedia CMS and CoreMedia LiveContext to deliver content management and contextual marketing for its major SAP solution-based, multi-brand e-commerce project," added CoreMedia's CEO, Gerrit Kolb. " Our powerful, yet easy-to-use editorial tools integrate seamlessly with SAP Web Channel Experience Management, allowing JD Group business users to instantly access and publish online content regardless of the channels or touchpoints involved. The CoreMedia CMS solution with its SAP-certified for integration with SAP NetWeaver®, confirms our ability to meet the highest level of technical and interoperability standards for major customers such as JD Group."

CoreMedia is teaming with SAP to help fuel the delivery of highly relevant, contextual Web information for companies like JD Group. CoreMedia LiveContext enables organizations using SAP Web Channel Experience Management to support every aspect of a customer's experience with rich, contextual information that's unified across every online channel. SAP Web Channel Experience Management 2.0 delivers a full range of e-marketing, e-commerce and e-service functions for creating and deploying Web shops as a profitable sales, service and interaction channel.

About JD Group

The JD Group operates in Southern Africa as a leading diversified mass finance consumer financier, a differentiated furniture, household appliance, consumer electronic goods, home entertainment, office automation and building supplies retailer, and as a diversified retailer of motor vehicles, vehicle servicing and parts. The group's six operating business divisions serve their target markets through a multi-branded channel network representing 12 retail brands, with a footprint of 1,143 retail stores and 84 motor dealerships across the region. For more information, visit

About Ctrlroom

Based near Durban, South Africa, Ctrlroom works with organizations to increase their online conversion rates and develop coherent digital strategies to augment their above the line marketing activities. The company brings together all the core disciplines of Web enablement - including user experience, e-commerce consulting and integration, content management, search engine optimization, Web analytics and social media marketing - that combine to deliver optimized conversion rates.

About CoreMedia

CoreMedia is a leading provider of Web Content Management (WCM) software to organizations demanding engaging, context-driven online experiences for their customers - regardless of channel or touchpoint. The company's WCM suite offers unique business value by seamlessly integrating digital and social media assets, increasing editorial productivity and accelerating time to market in complex environments. As a result, businesses can more effectively execute their online strategies to engage users, build customer loyalty and ultimately drive greater revenue and profitability.

Established in 1996, CoreMedia is headquartered in Hamburg, Germany, with offices in San Francisco, London, and Singapore. CoreMedia's clients include global brands, such as the American Association of Medical Colleges (AAMC), Australian Broadcasting Corporation (ABC), Bertelsmann, BILD, CLAAS, Continental, EPCOS, Deutsche Telekom, Internet Broadcasting, O2, and Singapore Press Holdings.

SAP, SAP NetWeaver and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.

All other product and service names mentioned are the trademarks of their respective companies.

Cheryl Billson
CoreMedia PR Team
[email protected]

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
Countless business models have spawned from the IaaS industry – resell Web hosting, blogs, public cloud, and on and on. With the overwhelming amount of tools available to us, it's sometimes easy to overlook that many of them are just new skins of resources we've had for a long time. In his general session at 17th Cloud Expo, Harold Hannon, Sr. Software Architect at SoftLayer, an IBM Company, broke down what we have to work with, discussed the benefits and pitfalls and how we can best use them to design hosted applications.
Most of the IoT Gateway scenarios involve collecting data from machines/processing and pushing data upstream to cloud for further analytics. The gateway hardware varies from Raspberry Pi to Industrial PCs. The document states the process of allowing deploying polyglot data pipelining software with the clear notion of supporting immutability. In his session at @ThingsExpo, Shashank Jain, a development architect for SAP Labs, discussed the objective, which is to automate the IoT deployment process from development to production scenarios using Docker containers.
We all know that data growth is exploding and storage budgets are shrinking. Instead of showing you charts on about how much data there is, in his General Session at 17th Cloud Expo, Scott Cleland, Senior Director of Product Marketing at HGST, showed how to capture all of your data in one place. After you have your data under control, you can then analyze it in one place, saving time and resources.
The Internet of Things (IoT) is growing rapidly by extending current technologies, products and networks. By 2020, Cisco estimates there will be 50 billion connected devices. Gartner has forecast revenues of over $300 billion, just to IoT suppliers. Now is the time to figure out how you’ll make money – not just create innovative products. With hundreds of new products and companies jumping into the IoT fray every month, there’s no shortage of innovation. Despite this, McKinsey/VisionMobile data shows "less than 10 percent of IoT developers are making enough to support a reasonably sized team....
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.
As organizations realize the scope of the Internet of Things, gaining key insights from Big Data, through the use of advanced analytics, becomes crucial. However, IoT also creates the need for petabyte scale storage of data from millions of devices. A new type of Storage is required which seamlessly integrates robust data analytics with massive scale. These storage systems will act as “smart systems” provide in-place analytics that speed discovery and enable businesses to quickly derive meaningful and actionable insights. In his session at @ThingsExpo, Paul Turner, Chief Marketing Officer at...
DevOps is about increasing efficiency, but nothing is more inefficient than building the same application twice. However, this is a routine occurrence with enterprise applications that need both a rich desktop web interface and strong mobile support. With recent technological advances from Isomorphic Software and others, rich desktop and tuned mobile experiences can now be created with a single codebase – without compromising functionality, performance or usability. In his session at DevOps Summit, Charles Kendrick, CTO and Chief Architect at Isomorphic Software, demonstrated examples of com...
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
In his General Session at 17th Cloud Expo, Bruce Swann, Senior Product Marketing Manager for Adobe Campaign, explored the key ingredients of cross-channel marketing in a digital world. Learn how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects).
The Internet of Everything is re-shaping technology trends–moving away from “request/response” architecture to an “always-on” Streaming Web where data is in constant motion and secure, reliable communication is an absolute necessity. As more and more THINGS go online, the challenges that developers will need to address will only increase exponentially. In his session at @ThingsExpo, Todd Greene, Founder & CEO of PubNub, exploreed the current state of IoT connectivity and review key trends and technology requirements that will drive the Internet of Things from hype to reality.
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessions, I wanted to share some of my observations on emerging trends. As cyber security serves as a fou...
With all the incredible momentum behind the Internet of Things (IoT) industry, it is easy to forget that not a single CEO wakes up and wonders if “my IoT is broken.” What they wonder is if they are making the right decisions to do all they can to increase revenue, decrease costs, and improve customer experience – effectively the same challenges they have always had in growing their business. The exciting thing about the IoT industry is now these decisions can be better, faster, and smarter. Now all corporate assets – people, objects, and spaces – can share information about themselves and thei...
The cloud. Like a comic book superhero, there seems to be no problem it can’t fix or cost it can’t slash. Yet making the transition is not always easy and production environments are still largely on premise. Taking some practical and sensible steps to reduce risk can also help provide a basis for a successful cloud transition. A plethora of surveys from the likes of IDG and Gartner show that more than 70 percent of enterprises have deployed at least one or more cloud application or workload. Yet a closer inspection at the data reveals less than half of these cloud projects involve production...
Discussions of cloud computing have evolved in recent years from a focus on specific types of cloud, to a world of hybrid cloud, and to a world dominated by the APIs that make today's multi-cloud environments and hybrid clouds possible. In this Power Panel at 17th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the importance of customers being able to use the specific technologies they need, through environments and ecosystems that expose their APIs to make true change and transformation possible.
Microservices are a very exciting architectural approach that many organizations are looking to as a way to accelerate innovation. Microservices promise to allow teams to move away from monolithic "ball of mud" systems, but the reality is that, in the vast majority of organizations, different projects and technologies will continue to be developed at different speeds. How to handle the dependencies between these disparate systems with different iteration cycles? Consider the "canoncial problem" in this scenario: microservice A (releases daily) depends on a couple of additions to backend B (re...
Too often with compelling new technologies market participants become overly enamored with that attractiveness of the technology and neglect underlying business drivers. This tendency, what some call the “newest shiny object syndrome” is understandable given that virtually all of us are heavily engaged in technology. But it is also mistaken. Without concrete business cases driving its deployment, IoT, like many other technologies before it, will fade into obscurity.
Container technology is shaping the future of DevOps and it’s also changing the way organizations think about application development. With the rise of mobile applications in the enterprise, businesses are abandoning year-long development cycles and embracing technologies that enable rapid development and continuous deployment of apps. In his session at DevOps Summit, Kurt Collins, Developer Evangelist at, examined how Docker has evolved into a highly effective tool for application delivery by allowing increasingly popular Mobile Backend-as-a-Service (mBaaS) platforms to quickly crea...
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound effect on the world, and what should we expect to see over the next couple of years.
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Day 2 Keynote at 17th Cloud Expo, Sandy Carter, IBM General Manager Cloud Ecosystem and Developers, and a Social Business Evangelist, wil...
PubNub has announced the release of BLOCKS, a set of customizable microservices that give developers a simple way to add code and deploy features for realtime apps.PubNub BLOCKS executes business logic directly on the data streaming through PubNub’s network without splitting it off to an intermediary server controlled by the customer. This revolutionary approach streamlines app development, reduces endpoint-to-endpoint latency, and allows apps to better leverage the enormous scalability of PubNub’s Data Stream Network.