Social media is no longer an option for today's tourism businesses. Hotels, restaurants, travel agencies, golf courses, corporate events … These and many other sector entities are aware, in varying degrees, of the importance of their presence and good work in social networks is to image brand business. Some time ago it is not only room, but also poise.
So when a few weeks ago I was given the opportunity to complete the course with a presentation of Community Manager in Tourism in CIOMIJAS being taught, it was clear from the beginning: what better to close with a speech replete with examples and tips manage tourism experiences in social media.
Consider only our client, care for detail and customize the most, offer special experiences and difficult to repeat, ahead of competition and surprise friends and strangers … And all this in the environment and the tools we offer social networking, through which we are closer than ever to the consumer. These are just some of the ideas I shared with the students of this course, which also happened to surprise me with unexpected detail: some cookies personalized with your username on Twitter, passing so simple but at the same time it is important Customer always leave with a good taste (pun intended).
I share with you the whole presentation. I hope you like it and you find it useful.