Welcome!

Web 2.0 Authors: Liz McMillan, Elizabeth White, Natalie Lerner, Pat Romanski, Dana Gardner

News Feed Item

SDG&E Executive Caroline Winn Receives Prestigious Customer Service Award

Emphasis on Technology, Innovation Earns Winn Intelligent Utility Magazine's 2012 Customer Service Leader of the Year Award

SAN DIEGO, Nov. 13, 2012 /PRNewswire/ -- Caroline A. Winn, vice president for customer service and chief customer privacy officer at San Diego Gas & Electric (SDG&E), received the 2012 Customer Service Leader of the Year award today from Energy Central's Intelligent Utility magazine for employing smart grid technology and enhanced customer call center response methods to connect with customers and better serve their energy needs.  With this award, SDG&E solidifies its position as a national leader in developing innovative ways to engage customers about how they can use energy more efficiently and play a vital role in conservation efforts that help the environment.

"To receive this renowned customer service award from one of the leading publications in the energy industry is something I deeply value and appreciate," said Winn.  "While my name is on the award, this is a testament to the forward-looking and sustainable stance of San Diego area residents, who are early adopters of new technology and ready to get involved in energy efficiency efforts that benefit the region.  I'd also like to recognize the hard work and dedication of all our employees in facilitating this new approach to energy management and helping our customers at every turn."

Winn received the recognition today as part of the 7th annual Knowledge, Innovation, Technology, Excellence (KITE) awards that are presented by Intelligent Utility magazine at the Knowledge Executive Summit in Houston, Texas on November 12-14.  The event is sponsored by the magazine's parent company, Energy Central, which is a leading online news and information hub for the energy industry.  The 2012 Customer Service Leader of the Year award specifically honors Winn for "modernization of SDG&E's contact center, improving billing accuracy, expanding payment options, and development of new customer communication channels."

Winn has spearheaded several customer service enhancement efforts at SDG&E, including transforming the customer contact center from being primarily focused on billing questions to serving a broader function as the customers' trusted energy advisor on a variety of subjects.  SDG&E personnel are also expanding beyond phone banks to answer customer inquiries on power outages and other subjects via social media.  This holistic approach to customer service starts with additional training for SDG&E call center representatives that emphasizes broad knowledge of available programs and services.  This creates a one-stop-shop for customers that ensures they get the information they need right away.

In addition to enhanced customer response, SDG&E is partnering with customers to promote energy efficiency through new technology, including the "Green Button," an online tool that provides customers with easy access to up to 13 months of their detailed energy consumption data, which allows them to investigate more deeply how and when they use energy.  Instead of waiting to get a bill at the end of the month, customers are empowered to get more involved in the way energy is consumed in real time, and take action to find new ways to conserve.  To date, more than 13,500 customers have downloaded their data using the Green Button. 

SDG&E has taken this service a step further by developing "Green Button Connect My Data," which allows customers to share their energy usage data with third parties of their choice on an automated daily basis. This opens up a new market for private companies to offer innovative services to customers that help them better manage their energy use and conserve. In addition, SDG&E recently launched the PowerTools app that provides energy usage and other information to customers in new and exciting ways, including through cell phones, tablets and personalized web portals. 

As the utility works collaboratively with customers and integrates new smart grid technology, SDG&E also is putting customer privacy first, by developing a privacy program that offers customers transparency and choice about their information, as well as carefully safeguarding the energy usage data that is offered in the Green Button and other platforms.  An unassailable principle for SDG&E is that the utility is the custodian of the customer's energy usage data and will protect it.  Winn is a leading proponent of customer privacy and earlier this year authored an influential paper with Dr. Ann Cavoukian, the Information and Privacy Commissioner of Ontario, Canada, on incorporating Cavoukian's "Privacy by Design" principles into SDG&E's smart grid initiative.  By striving to ensure that this rigorous international standard for privacy is built into all smart grid customer programs from the start, SDG&E is taking a leadership role in customer privacy and emphasizing its integral importance to smart grid roll out efforts.

Winn's award is not the first time SDG&E has been recognized this year for its innovative customer service and smart grid plan.  SDG&E received POWER magazine's 2012 Smart Grid Award and was named most intelligent utility in the United States by Intelligent Utility magazine all three years the award was given.  In addition, Winn was recently named one of the 15 most influential women in the energy industry by FierceEnergy, a leading website that tracks the latest advances in this field.  SDG&E will continue to develop advanced communications methods for customers and respond effectively to their energy service needs.

SDG&E is a regulated public utility that provides safe and reliable energy service to 3.4 million consumers through 1.4 million electric meters and more than 850,000 natural gas meters in San Diego and southern Orange counties.  The utility's area spans 4,100 square miles.  SDG&E is committed to creating ways to help customers save energy and money every day.  SDG&E is a subsidiary of Sempra Energy (NYSE: SRE), a Fortune 500 energy services holding company based in San Diego.   

About Energy Central

Energy Central was founded in 1996 to satisfy the global power industry's need for a reliable, trusted information hub where executives and field representatives alike could share ideas and discuss concepts that could alter the future of electric energy. Energy Central provides groundbreaking research, insightful reports and analytics, advisory services, and original, thought-provoking commentary — in print, online and through well-attended events — on energy-driven topics such as utility business, smart grid, renewable energy, energy storage, transmission and distribution, generation and utility analytics.

(Logo:  http://photos.prnewswire.com/prnh/20110106/MM26476LOGO)

SOURCE San Diego Gas & Electric (SDG&E)

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
Scott Jenson leads a project called The Physical Web within the Chrome team at Google. Project members are working to take the scalability and openness of the web and use it to talk to the exponentially exploding range of smart devices. Nearly every company today working on the IoT comes up with the same basic solution: use my server and you'll be fine. But if we really believe there will be trillions of these devices, that just can't scale. We need a system that is open a scalable and by using the URL as a basic building block, we open this up and get the same resilience that the web enjoys.
The Internet of Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. In his session at Internet of @ThingsExpo, Jim Scott, Director of Enterprise Strategy & Architecture at MapR Technologies, discussed single-value, geo-spatial, and log time series data. By focusing on enterprise applications and the data center, he will use OpenTSDB as an example t...
Enthusiasm for the Internet of Things has reached an all-time high. In 2013 alone, venture capitalists spent more than $1 billion dollars investing in the IoT space. With "smart" appliances and devices, IoT covers wearable smart devices, cloud services to hardware companies. Nest, a Google company, detects temperatures inside homes and automatically adjusts it by tracking its user's habit. These technologies are quickly developing and with it come challenges such as bridging infrastructure gaps, abiding by privacy concerns and making the concept a reality. These challenges can't be addressed w...
The Domain Name Service (DNS) is one of the most important components in networking infrastructure, enabling users and services to access applications by translating URLs (names) into IP addresses (numbers). Because every icon and URL and all embedded content on a website requires a DNS lookup loading complex sites necessitates hundreds of DNS queries. In addition, as more internet-enabled ‘Things' get connected, people will rely on DNS to name and find their fridges, toasters and toilets. According to a recent IDG Research Services Survey this rate of traffic will only grow. What's driving t...
P2P RTC will impact the landscape of communications, shifting from traditional telephony style communications models to OTT (Over-The-Top) cloud assisted & PaaS (Platform as a Service) communication services. The P2P shift will impact many areas of our lives, from mobile communication, human interactive web services, RTC and telephony infrastructure, user federation, security and privacy implications, business costs, and scalability. In his session at @ThingsExpo, Robin Raymond, Chief Architect at Hookflash, will walk through the shifting landscape of traditional telephone and voice services ...
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at Internet of @ThingsExpo, James Kirkland, Chief Architect for the Internet of Things and Intelligent Systems at Red Hat, described how to revolutioniz...
Bit6 today issued a challenge to the technology community implementing Web Real Time Communication (WebRTC). To leap beyond WebRTC’s significant limitations and fully leverage its underlying value to accelerate innovation, application developers need to consider the entire communications ecosystem.
The definition of IoT is not new, in fact it’s been around for over a decade. What has changed is the public's awareness that the technology we use on a daily basis has caught up on the vision of an always on, always connected world. If you look into the details of what comprises the IoT, you’ll see that it includes everything from cloud computing, Big Data analytics, “Things,” Web communication, applications, network, storage, etc. It is essentially including everything connected online from hardware to software, or as we like to say, it’s an Internet of many different things. The difference ...
Cloud Expo 2014 TV commercials will feature @ThingsExpo, which was launched in June, 2014 at New York City's Javits Center as the largest 'Internet of Things' event in the world.
SYS-CON Events announced today that Windstream, a leading provider of advanced network and cloud communications, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Windstream (Nasdaq: WIN), a FORTUNE 500 and S&P 500 company, is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas.
"There is a natural synchronization between the business models, the IoT is there to support ,” explained Brendan O'Brien, Co-founder and Chief Architect of Aria Systems, in this SYS-CON.tv interview at the 15th International Cloud Expo®, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
The major cloud platforms defy a simple, side-by-side analysis. Each of the major IaaS public-cloud platforms offers their own unique strengths and functionality. Options for on-site private cloud are diverse as well, and must be designed and deployed while taking existing legacy architecture and infrastructure into account. Then the reality is that most enterprises are embarking on a hybrid cloud strategy and programs. In this Power Panel at 15th Cloud Expo (http://www.CloudComputingExpo.com), moderated by Ashar Baig, Research Director, Cloud, at Gigaom Research, Nate Gordon, Director of T...
An entirely new security model is needed for the Internet of Things, or is it? Can we save some old and tested controls for this new and different environment? In his session at @ThingsExpo, New York's at the Javits Center, Davi Ottenheimer, EMC Senior Director of Trust, reviewed hands-on lessons with IoT devices and reveal a new risk balance you might not expect. Davi Ottenheimer, EMC Senior Director of Trust, has more than nineteen years' experience managing global security operations and assessments, including a decade of leading incident response and digital forensics. He is co-author of t...

ARMONK, N.Y., Nov. 20, 2014 /PRNewswire/ --  IBM (NYSE: IBM) today announced that it is bringing a greater level of control, security and flexibility to cloud-based application development and delivery with a single-tenant version of Bluemix, IBM's platform-as-a-service. The new platform enables developers to build ap...

The security devil is always in the details of the attack: the ones you've endured, the ones you prepare yourself to fend off, and the ones that, you fear, will catch you completely unaware and defenseless. The Internet of Things (IoT) is nothing if not an endless proliferation of details. It's the vision of a world in which continuous Internet connectivity and addressability is embedded into a growing range of human artifacts, into the natural world, and even into our smartphones, appliances, and physical persons. In the IoT vision, every new "thing" - sensor, actuator, data source, data con...
Technology is enabling a new approach to collecting and using data. This approach, commonly referred to as the "Internet of Things" (IoT), enables businesses to use real-time data from all sorts of things including machines, devices and sensors to make better decisions, improve customer service, and lower the risk in the creation of new revenue opportunities. In his General Session at Internet of @ThingsExpo, Dave Wagstaff, Vice President and Chief Architect at BSQUARE Corporation, discuss the real benefits to focus on, how to understand the requirements of a successful solution, the flow of ...
"BSQUARE is in the business of selling software solutions for smart connected devices. It's obvious that IoT has moved from being a technology to being a fundamental part of business, and in the last 18 months people have said let's figure out how to do it and let's put some focus on it, " explained Dave Wagstaff, VP & Chief Architect, at BSQUARE Corporation, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Focused on this fast-growing market’s needs, Vitesse Semiconductor Corporation (Nasdaq: VTSS), a leading provider of IC solutions to advance "Ethernet Everywhere" in Carrier, Enterprise and Internet of Things (IoT) networks, introduced its IStaX™ software (VSC6815SDK), a robust protocol stack to simplify deployment and management of Industrial-IoT network applications such as Industrial Ethernet switching, surveillance, video distribution, LCD signage, intelligent sensors, and metering equipment. Leveraging technologies proven in the Carrier and Enterprise markets, IStaX is designed to work ac...
C-Labs LLC, a leading provider of remote and mobile access for the Internet of Things (IoT), announced the appointment of John Traynor to the position of chief operating officer. Previously a strategic advisor to the firm, Mr. Traynor will now oversee sales, marketing, finance, and operations. Mr. Traynor is based out of the C-Labs office in Redmond, Washington. He reports to Chris Muench, Chief Executive Officer. Mr. Traynor brings valuable business leadership and technology industry expertise to C-Labs. With over 30 years' experience in the high-tech sector, John Traynor has held numerous...
The 3rd International @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that it is now accepting Keynote Proposals. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades.