Web 2.0 Authors: Lori MacVittie, Pat Romanski, Liz McMillan, Carmen Gonzalez, Elizabeth White
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Toys"R"Us® Unveils Redesigned Mobile Shopping Apps And Site; Introduces Optimized Experience For Tablet Users
Updated Mobile Shopping Capabilities Now Allow Customers to Take Advantage of Popular Omnichannel Services Like "Buy Online, Pick Up In Store" and "Ship to Store" While On-the-Go
|By PR Newswire
|November 13, 2012 05:00 AM EST
WAYNE, N.J., Nov. 13, 2012 /PRNewswire/ -- Toys"R"Us, Inc. today announced that it has redesigned its mobile shopping apps and mobile-optimized sites for Toys"R"Us® and Babies"R"Us,® providing an enhanced experience for customers looking to shop the world's leading dedicated toy and baby products retailer from wherever they are. The company has also launched a new tablet-optimized site providing tablet users easy access to the two trusted brands.
Additionally, customers can now take advantage of some of the company's popular omnichannel services, including "Buy Online, Pick Up In Store" and "Ship to Store," through their smartphones and tablets. The company's enhanced mobile shopping capabilities offer a unified shopping cart as shoppers are able to navigate seamlessly between Toys"R"Us and Babies"R"Us within the app and optimized sites. The redesigned mobile shopping apps are now available for free download in the App Store for iOS and the Google Play Store for Android.
"As more and more customers use their mobile devices to browse and shop with us, we have worked to enhance this channel by redesigning our mobile site and apps, and have launched a tablet-optimized experience, making it even easier to shop Toys"R"Us and Babies"R"Us while on-the-go," said Milton Pappas, Vice President, e-Commerce Customer Experience. "With the addition of 'Buy Online, Pick Up In Store' to our mobile offerings, busy parents and gift-givers can place an order while out and about and pick it up at their local store within three hours – perfect for last-minute purchases leading up to Christmas."
In 2009, the company introduced mobile shopping options providing busy shoppers convenient access to its Toys"R"Us and Babies"R"Us brands from any web-enabled device. Since then, time-strapped customers have been able to shop the mobile-enabled "R"Us sites, and take advantage of the company's dedicated apps. Mobile is the company's fastest growing channel of customer engagement, and Toys"R"Us continues to look for ways to enhance its mobile capabilities. For additional information on the company's mobile offerings, please visit Toysrus.com/Mobile.
On-the-Go Toy-Buying Made Easy
Featuring a fresh design and layout, the redesigned mobile site and app, along with the new tablet-optimized experience, offer easy-to-use navigation tools. Customers can search and browse products, read reviews and item descriptions, view video content and place an order conveniently while on-the-go. The mobile app and optimized sites mirror the search functionality of the company's trusted e-commerce sites and allow users to search by Category, Age, Character/Theme, Brand, What's New and Clearance. Babies"R"Us shoppers can also browse by Top Registry Items.
App Offers New Barcode/QR Code Scanner for Users to Access Product Details Instantly
Through the redesigned mobile shopping app for iPhone and Android, users can now scan a product barcode or a QR code while in-store to obtain more information on an item of interest. By scanning a product's barcode, customers will be directed to a page where they can see product details and user reviews and will be able to add the item to their shopping cart quickly.
Fast Access to Local Ads and Deals
Shoppers using a mobile device or tablet can enter their zip code to view the weekly ad and deals for their area. In addition, they can save their "home store" under the store locator function to be automatically directed to the weekly ad for their area.
Customers can also get instant access to new deals and savings through the company's "R" Mobile Messaging program. Each week exciting coupons, events and savings for Toys"R"Us and Babies"R"Us are sent directly to enrolled customers' mobile phones. SMS messages are sent up to twice per week, and highlight some of the most compelling savings currently available. Customers can text "DEALS" to 78697 to receive Toys"R"Us offers, "DEALS" to 72229 for Babies"R"Us offers and "EEDEALS" to 78697 to receive special notifications regarding electronics and entertainment offers.*
Share the Hottest Toys of the Season with the Click of a Button
Customers can easily share their favorite items with family and friends through Twitter, Facebook and Pinterest from their smartphone or tablet.
The company is supporting the launch of its new and enhanced mobile shopping capabilities with in-store signage, SMS messages and through the company's social media sites.
For all the latest news about the 2012 Holiday Season at Toys"R"Us, visit "R" Holiday Press Room at http://www.toysrusinc.com/press-room/r-holiday-press-room/.
*Message and data rates may apply. Up to two messages per week. Text STOP to cancel. Text HELP for assistance.
About Toys"R"Us, Inc.
Toys"R"Us, Inc. is the world's leading dedicated toy and juvenile products retailer, offering a differentiated shopping experience through its family of brands. Merchandise is sold in 875 Toys"R"Us and Babies"R"Us stores in the United States and Puerto Rico, and in more than 640 international stores and over 150 licensed stores in 35 countries and jurisdictions. In addition, it exclusively operates the legendary FAO Schwarz brand and sells extraordinary toys in the brand's flagship store on Fifth Avenue in New York City. With its strong portfolio of e-commerce sites including Toysrus.com, Babiesrus.com, eToys.com and FAO.com, it provides shoppers with a broad online selection of distinctive toy and baby products. Headquartered in Wayne, NJ, Toys"R"Us, Inc. employs approximately 70,000 associates annually worldwide. The company is committed to serving its communities as a caring and reputable neighbor through programs dedicated to keeping kids safe and helping them in times of need. Additional information about Toys"R"Us, Inc. can be found on Toysrusinc.com. Follow Toys"R"Us, Babies"R"Us and FAO Schwarz on Facebook at Facebook.com/Toysrus, Facebook.com/Babiesrus and Facebook.com/FAO and on Twitter at Twitter.com/Toysrus and Twitter.com/Babiesrus.
SOURCE Toys"R"Us, Inc.
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