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Agile Computing Authors: Liz McMillan, Tim Hinds, Flint Brenton, Pat Romanski, David Dodd

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Orange County’s Credit Union Implements IMM’s Document Exchange

IMM, a provider of innovative eSignature, workflow and document solutions for financial institutions, today announced that Santa Ana, Calif.-based Orange County’s Credit Union is using its Document Exchange technology. Powered by Adobe® EchoSign®, Document Exchange provides the $1.1 billion credit union an intuitive, hosted experience for cloud-based document delivery and electronic signature services.

Already familiar with IMM, the credit union was introduced to Document Exchange during its recent core conversion, when its leadership team shared their need for a more efficient, secure method of sending documents to members electronically for remote signature. At the time Document Exchange was still in final stages of development, but IMM was able to deliver the product within Orange County’s one-month timeframe. Document Exchange now provides the credit union the user-friendly, flexible Web-based document delivery service for which it was looking.

“During our core transition, IMM not only presented a solution that was exactly what we needed, but also worked to accommodate our short timeline given the new core system,” said Laura Thomson, SVP and CIO of Orange County’s Credit Union. “Document Exchange has dramatically improved the speed and ease with which the credit union, particularly our lending department, is able to securely complete and deliver documents. We are now getting documents signed and closing loans faster than we previously did, and are providing a simpler process for our staff and members.”

Document Exchange’s eSignature capture eliminates the costs and administration traditionally associated with paper document processing while providing enhanced service levels. The product is browser and device-agnostic and performs identify verification, captures intent to sign and performs ongoing document integrity validation to generate legally enforceable eSignature records.

“We were happy to provide a solution to meet Orange County's needs and deliver the secure document delivery product the credit union was looking for,” said John Levy, EVP and co-founder of IMM. “By drastically reducing paper usage, the credit union has removed the time and costs once allocated for printing and courier expenses, all while improving its overall efficiency and member service. The solution can accept and process virtually any document from any source, even forms that are not core generated.”

About IMM

Based in Linden, N.J., IMM develops and delivers innovative technology solutions that enable financial institutions to electronically streamline their business operations and processing environments. With a strong and secure legacy of serving more than 600 banks and credit unions with solutions for eSignature capture, business process (workflow) automation, and document presentment, IMM continues to create advanced software applications that promote clients’ sustainability while dramatically increasing productivity and operational efficiencies.

For more information, visit or follow the company on Twitter @immonline and Facebook at

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