Welcome!

Agile Computing Authors: Yeshim Deniz, Elizabeth White, Liz McMillan, Zakia Bouachraoui, Pat Romanski

Related Topics: @CloudExpo, Microservices Expo, Microsoft Cloud, Machine Learning , Agile Computing, Cloud Security

@CloudExpo: Article

Cloud Computing: From Business Process Outsourcing to BpaaS

Cloud BPM In BPO Transformation

Business Process Outsourcing
Over the last decade, Business Process Outsourcing has become an enterprise standard way of delegating the non-core processes to third-party service providers, which resulted in cost controls and business efficiency. This BPO industry has further matured by providing innovation to the outsourcing enterprise because specialized BPO providers with subject matter expertise on clients' business vertical and business processes have ultimately enabled the enterprises to achieve their business goals beyond cost-cutting.

The following are some of the typical areas in which highly successful BPO implementations have been done:

  • Finance and Accounting
  • Procurement
  • Insurance
  • Utility Services

Cloud Business Process Management
Cloud-based BPM is the provision of Business Process Management tools as a SaaS/PaaS over the network. These services provide the ability to orchestrate many low levels of business services (again available as SaaS Services or by other On premise applications) coupled with human processes into a realization of complete Business Process As A Service (BpaaS).

BPO providers are best positioned to adopt Cloud BPM Services to build their BPO offerings in the form of BpaaS.

Advantages for BPO Providers
The following are the advantages for BPO Providers in using cloud based BPM solutions over their traditional methods of delivery. In other words the advantages of converting BPO into a BpaaS are below.

  • Self-Service: Cloud BPM tools have in built framework to provide human interface, and which leads to self-service in terms of work flow initiation and monitoring, this will help the out sourcing enterprises to have self service capabilities and make an agile enterprise
  • Transparency: Cloud BPM tools provide many out of the box tools for monitoring the work flow initiated and hence the employees and others who use the BPO Services will get the visibility to the desired level .
  • Time-to-Market for BPO Providers: As Cloud BPM tools enable orchestration of other SaaS based services, BPO providers can get the services from other specialized SaaS providers and yet provide a complete packaged service to their clients.
  • Dynamic Scalability: With the Cloud BPO tools have options for both machine processes and human processes , dynamic allocation of resources across service requestors is possible. In a typical BPO process involvement of human players is mandatory and cannot be avoided to a larger extent, and hence proper routing of human processes in Cloud BPM solution will enable dynamic allocation of human resources.
  • Innovation for Enterprises: As typical of multi-tenant SaaS applications, Cloud BPM which is a super set brings in with it all the innovation of the multi-tenant SaaS model. Enterprises immediately get benefits of common compliance needs and other advancements made in the industry.
  • Common Collaboration Platform: If we look into most BPO processes currently implemented, for example, Insurance Healthcare BPO Services, they involve multiple parties like, patients, health care providers, insurance companies and other government agencies and hence a common platform in which all these parties can be securely authenticated would be the most efficient way to do the business.

The following diagram provides view of a BPO service enabled through a Cloud BPM tool.

Cloud BPM Providers
The following are the some of the Cloud BPM providers that BPO providers can think of building their solutions; however; building custom solutions on an IaaS platform is also an option. The following is not a complete list; write to me for any other players in this area.

  • Pega Cloud BPM: Pega Cloud for BPM will provide options for design and deploy BPM applications on Cloud. With Pega Cloud for BPM, you can begin automating your business processes today by building and deploying your strategic applications in the cloud. It also provides out of the box integration features with your existing custom BPO automated solutions, so that existing investments can be leveraged. For further information about Pega Cloud BPM solutions visit their product site.
  • Cordys BPM Suite on Cloud: Cordys can be consumed in a Platform-as-a-Service model and provides all of the facilities required to support the complete life cycle of building and delivering Cloud applications and services. Further information about the product can be found in their product site.

Summary
As the BPO industry is transforming itself, Cloud comes as a perfect mechanism to enable more efficient processes for the BPO industry. BpaaS is seen as the next transformation of BPO where by much of the manual human based processes will be abstracted under automated services available over the internet. Cloud BPM solutions will provide the much needed starting point for BPO providers to make their services as BpaaS.

More Stories By Srinivasan Sundara Rajan

Highly passionate about utilizing Digital Technologies to enable next generation enterprise. Believes in enterprise transformation through the Natives (Cloud Native & Mobile Native).

IoT & Smart Cities Stories
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time t...
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or per...
DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...
Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. As Principal Analyst with Intellyx, he writes, speaks and advises organizations on how to navigate through this time of disruption. He is also the founder of The Institute for Digital Transformation and a sought after keynote speaker. He has been a regular contributor to both InformationWeek and CIO Insight...
IoT is rapidly becoming mainstream as more and more investments are made into the platforms and technology. As this movement continues to expand and gain momentum it creates a massive wall of noise that can be difficult to sift through. Unfortunately, this inevitably makes IoT less approachable for people to get started with and can hamper efforts to integrate this key technology into your own portfolio. There are so many connected products already in place today with many hundreds more on the h...
SYS-CON Events announced today that IoT Global Network has been named “Media Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. The IoT Global Network is a platform where you can connect with industry experts and network across the IoT community to build the successful IoT business of the future.
CloudEXPO New York 2018, colocated with DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management company where he learned about Bitcoin and eventually Ethereal. Andrew's role at ConsenSys Enterprise is a mul...
DXWorldEXPO | CloudEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.