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Agile Computing Authors: Yeshim Deniz, Elizabeth White, Liz McMillan, Pat Romanski, Andy Thurai

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Paddling Through Murky APM Waters

Helping IT Ops Sink or Float

It should come as no surprise that more and more organizations are focused on meeting customer service expectations, guaranteeing end-to-end business process delivery and modernizing their IT infrastructures.  But what does this mean for IT operations teams?

If we approach this question using an iceburg analogy, the tip would probably be an easy observation, such as “IT operations needs to adopt a business-centric way of thinking.” But dealing with all the change that needs to occur beneath the surface of this statement is what can sink or float an organization. IT operations teams need to start breaking down the internal silos, and learn to paddle their canoe in the same direction.  They need to figure out a whole new approach to IT management with challenges that range from how best to work with emerging IT teams responsible for virtual or Cloud-based environments, how to address new requirements around business process delivery, and what performance management solutions will best help them holistically understand service levels across complex, distributed application environments.

Monitoring the performance of IT environments traditionally involved tools that measure the resource consumption and availability of individual servers, databases, applications, networks and other IT components.  But these products were never intended to work as an integrated solution spanning multiple IT domains. They were not built to provide end-to-end visibility across the multi-tiered application environments we see today.

A fragmented approach to performance monitoring just doesn’t cut it anymore.  It hinders cross-team collaboration and often results in problem resolution taking way more time than necessary.  Measuring resource consumption and availability is ineffective when it comes to understanding service delivery, analyzing response times from an end-user perspective or determining how critical applications are performing within virtual, Cloud or web-based environments.

With business process delivery and the end user experience becoming the ultimate measures of success or failure, it is time for IT operations teams to consider adopting horizontal, next generation application performance monitoring (APM) solutions.

Agentless, transaction-based APM solutions provide a one stop window into how an enterprise application stack and all its infrastructure dependencies are performing.  They make it easy for IT operations teams to organize and analyze the application payload messages, TCP/IP communications data, and hop-by-hop response times for every individual transaction. IT operations teams gain the horizontal visibility needed to monitor end-to-end business process delivery and quickly isolate application, network or third party service connection issues affecting the end customer experience – capabilities that are key to ensuring your organization stays afloat.

INETCO has recently spent time discussing the importance of APM with its customers. I’d like to share with you the top 5 reasons why they chose to purchase INETCO Insight:

  1. Improved cross-team collaboration.  Proactively coordinate problem resolution without deploying multiple point solutions or collecting application, network and transaction response time performance data from several sources. 
  2. End-to-end visibility into service quality and business process delivery. See what an end user is experiencing and understand where business activities slow down or fail.
  3. Faster problem resolution. Capture the evidence you need to shorten troubleshooting times and reduce Mean-Time-To-Resolution (MTTR) by 65% without having to recreate problems or wait for them to happen again.
  4. Quicker time to value. Choose an APM solution that features agentless, network-based instrumentation for fast deployment and the ability to keep pace with rapidly changing service, application and infrastructure environments.
  5. Infrastructure modernization. Monitor service level agreements and application response times within complex, multi-tiered application environments that involve third party software-as-a-service, virtual or Cloud-based components.

At this point, I’d love to hear your top reasons for deploying a horizontal APM solution.

I’d also like to share a complimentary whitepaper that explores the shift in focus that is occurring for most IT operations teams and how APM solutions such as INETCO Insight are evolving to meet these changes.

More Stories By Stacy Gorkoff

Stacy is responsible for overseeing strategic marketing, brand awareness and communication initiatives for INETCO, and is part of the internal leadership team responsible for the direction and strategic vision of the Company.

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